SUMMARY:

• Software Professional with experience in Supporting application in Production Environment.
• Having good experience in implementing Agile methodology.
• Technical Support of Compliance Applications, with specific focus on CitiKYC application.
• Analyzing various log files and understand the root cause.
• Batch Job/Feed execution and Monitoring, including execution of manual jobs as and when needed.
• Work closely with multiple teams to ensure smooth deployments and to resolve tickets on priority through defined process and escalation matrix.
• Provide creative solutions to customer problems to ensure customer productivity.
• Co - ordinating with off-shore and other global teams.
• Manage & coordinate deployments into Production.
• Well versed in defect management - reporting and tracking using bug tracking ServiceNow.
• Possesses good communication, analytical and presentation.
• Having excellent competencies and innovation, very keen on processes and Objective analytical power.
• An ability to learn quickly and adapt to circumstances and keep on improving
• Have good knowledge in SDLC, STLC, DevOps and AWS

TECHNICAL SKILLS:

Working Platforms: Windows, Linux/Unix

Programming Languages: SQL, Linux, Core Java basic

Integrated IDE's: Putty, Eclipse, Selenium IDE

Build Tools: BMC RLM

Versioning Tools: SVN, Git

Incident Management Tool: ServiceNow

Other Tools: AppDynamics, Autosys, Control center, SSH Tectia Client

PROFESSIONAL EXPERIENCE:

Confidential, Tampa FL

Production Support Analyst

Responsibilities:

• Performed L2 DBA activities like monitoring space availability, adding data files, user security
• Involved in creating Database SQL and PL/SQL queries and Stored Procedures.
• Sound knowledge on oracle database links and Creating database links across regions and identify the data discrepancies in the tables.
• Developed compare/repair tool to fix data issues across the databases.
• Established monitoring for listener/table space/archival/blocking/long running session and all other database related issues.
• Autosys r11 command line automation to hold the jobs during Greenzone and release them when required.
• NDM setup for inbound/outbound feeds and verifying NDM logs for any issues.
• Extensively used ETL methodologies for supporting data extraction, transformations and loading processing, in a corporate-wide-ETL Solution using Ab Initio.
• Establish passwordless SSH between the Abinitio and WebSphere servers for batch processing after the data loads.
• Co-ordinating with STE/dev teams for the Abinitio code deployments.
• Generating Abinitio encrypted passwords and add them to the db configuration.
• Regular BAU data patches using RLM and fixing any DDL/DML issues identified during the deployment.
• Managing various SIT/UAT/Pre-prod and Production environments.
• Implementing file system monitoring and deployed shell scripts for housekeeping jobs.
• Establish monitoring for various products like WAS, Oracle database, Oracle golden gate and Abinitio.
• Troubleshooting and fixing L2 database issues and coordinating with DBAs.
• Attending incident/change management meetings and representing the changes.
• Regular knowledge transfer sessions to let the team know on the latest infrastructure changes.
• 24*7 on-call production support and troubleshooting problems related to websphere application server.
• Installation and configuration of middle products like WebSphere application servers 7.0/8.x, IBM http servers.
• Configured various WebSphere Application Server resources like JDBC Providers, Data Sources, and JMS Providers.
• Involved in performance tuning the WebSphere Application Server specific parameters such as JDBC connection pool sizes, min & max heap sizes & web container thread pool sizes.
• Working with application development team to help migration and integration of their applications.
• Analyzing JVM logs, Trace logs, ffdc logs, native stdout and native stderr logs, java core, heap dumps, access logs for troubleshooting and RCA.
• Application hung thread monitoring and analyzing the java dumps with dev teams to understand the issue.
• Monitored server metrics like heap usage, CPU utilization, web container active threads, garbage collection & hung threads with help of app dynamics.
• Coordinating with the dev teams on the code/data issues reported by business users.
• Configuring java batch processing through AutoSys and troubleshooting in case of failures.
• Installation and configuration of oracle Golden gate.
• Implemented and tested SQL DDL and DML replication through golden gate.
• Configured Golden Gate to achieve unidirectional and bidirectional replication.
• Automation of oracle golden gate stop/start and capturing discard and report files for analysis.
• Manual oracle export/import steps to replicat a healthy data copy to various environments for application testing.
• Experience in database backups using RMAN.

Environment: SQL, Linux, Windows XP, SSH Tectia Client, Autosys, ServiceNow, AppDynamics, BMC RLM, WAS, Oracle SQL Developer 4.2

Confidential, Hillsboro OR

Application Tester

RESPONSIBILITIES:

• Analyzed Business Requirements documents and interacted with developer and business analyst.
• Prepared test overview and test plan for different functional modules.
• Experienced in STLC, Developed Test Plan, Test Design, Test execution and Test Closure for Automation testing in continuous integration and continuous delivery.
• Based on the functionalities dividing the test cases for smoke, Functional and Regression
• Created performance reports using Jmeter.
• Run the scripts across multiple browsers using selenium grid.
• Monitoring the site from different geographical locations.
• Checking the Server response using AWS.
• Get the root cause of the cases like page load time (.js,.css,.png etc.,).
• Communication (status e-mails, online chats and phone calls) with client
• Responsible for creating and customize test scripts in Java in TestNg format.
• Running the scripts over different browsers using selenium grid.
• Implementing the Page Object Model for the functionalities.
• Analyzed requirements and developed test cases as per the functional requirements.
• Responsible for preparation of test plan documents, status reports

Environment: JAVA, J2EE, Windows XP, Mobile Automation (Black Box Methodology), E2E Testing, Eclipse, Mingle (For Agile Methodology), SOAP UI, JIRA, Protractor, NVM, Mocha, Selenium Fitnesse.

Teaching Assistant

Confidential

Responsibilities:

• Experienced in MATLAB programming.
• Assisted students in MATLAB and UNIX/LINUX based assignments.
• Managing the class notes as guided by the professor.
• Tutoring students in the class and helping them to clear the doubts.
• Participated in the supervision of practical work, advising on skills, methods and techniques to assist the transfer of knowledge.

Computer Lab Assistant

Confidential

Responsibilities:

• Trained Bachelor students with MS office products (word, Excel, Outlook etc.,).
• Helped students in clarifying their technical questions and performed scheduled system maintenance.
• Experienced talking to vendors in getting licensed updates and sending them error reports.
• Experienced with installing operating systems like Windows and UNIX.
• Experienced coordinating with develop team and applying the patches/bug fixes through SVN.
• Experienced in resolving system / hardware issues.
• Experienced in attending meetings and provided updates to system admins.
• Implemented software utilities and develop/document procedures to ensure the security and reliability of equipment, software, and data resources.

Research Assistant

Confidential

Responsibilities:

• Actively participated in the research team under the professor guidance and finished the assignments. worked effectively as a good team player in research team and finished couple of researches.
• Diagnose and solve system and software problems and install applications software as related to research needs.
• Accomplished the assigned the tasks by the professor and gained experience in electronics filed study.
• Completed three research projects in different subjects related to electronics and communications filed.
• Performed the processes, analyzed data and records the research procedures with results, codes data for input for electronic data processing and retrieved data in system.