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Production Support Analyst Resume

Tampa, FL


  • Software Professional with experience in Supporting application in Production Environment.
  • Having good experience in implementing Agile methodology.
  • Technical Support of Compliance Applications, with specific focus on CitiKYC application.
  • Analyzing various log files and understand the root cause.
  • Batch Job/Feed execution and Monitoring, including execution of manual jobs as and when needed.
  • Work closely with multiple teams to ensure smooth deployments and to resolve tickets on priority through defined process and escalation matrix.
  • Provide creative solutions to customer problems to ensure customer productivity.
  • Co - ordinating with off-shore and other global teams.
  • Manage & coordinate deployments into Production.
  • Well versed in defect management - reporting and tracking using bug tracking ServiceNow.
  • Possesses good communication, analytical and presentation.
  • Having excellent competencies and innovation, very keen on processes and Objective analytical power.
  • An ability to learn quickly and adapt to circumstances and keep on improving
  • Have good knowledge in SDLC, STLC, DevOps and AWS


Working Platforms: Windows, Linux/Unix

Programming Languages: SQL, Linux, Core Java basic

Integrated IDE's: Putty, Eclipse, Selenium IDE

Build Tools: BMC RLM

Versioning Tools: SVN, Git

Incident Management Tool: ServiceNow

Other Tools: AppDynamics, Autosys, Control center, SSH Tectia Client


Confidential, Tampa FL

Production Support Analyst


  • Performed L2 DBA activities like monitoring space availability, adding data files, user security
  • Involved in creating Database SQL and PL/SQL queries and Stored Procedures.
  • Sound knowledge on oracle database links and Creating database links across regions and identify the data discrepancies in the tables.
  • Developed compare/repair tool to fix data issues across the databases.
  • Established monitoring for listener/table space/archival/blocking/long running session and all other database related issues.
  • Autosys r11 command line automation to hold the jobs during Greenzone and release them when required.
  • NDM setup for inbound/outbound feeds and verifying NDM logs for any issues.
  • Extensively used ETL methodologies for supporting data extraction, transformations and loading processing, in a corporate-wide-ETL Solution using Ab Initio.
  • Establish passwordless SSH between the Abinitio and WebSphere servers for batch processing after the data loads.
  • Co-ordinating with STE/dev teams for the Abinitio code deployments.
  • Generating Abinitio encrypted passwords and add them to the db configuration.
  • Regular BAU data patches using RLM and fixing any DDL/DML issues identified during the deployment.
  • Managing various SIT/UAT/Pre-prod and Production environments.
  • Implementing file system monitoring and deployed shell scripts for housekeeping jobs.
  • Establish monitoring for various products like WAS, Oracle database, Oracle golden gate and Abinitio.
  • Troubleshooting and fixing L2 database issues and coordinating with DBAs.
  • Attending incident/change management meetings and representing the changes.
  • Regular knowledge transfer sessions to let the team know on the latest infrastructure changes.
  • 24*7 on-call production support and troubleshooting problems related to websphere application server.
  • Installation and configuration of middle products like WebSphere application servers 7.0/8.x, IBM http servers.
  • Configured various WebSphere Application Server resources like JDBC Providers, Data Sources, and JMS Providers.
  • Involved in performance tuning the WebSphere Application Server specific parameters such as JDBC connection pool sizes, min & max heap sizes & web container thread pool sizes.
  • Working with application development team to help migration and integration of their applications.
  • Analyzing JVM logs, Trace logs, ffdc logs, native stdout and native stderr logs, java core, heap dumps, access logs for troubleshooting and RCA.
  • Application hung thread monitoring and analyzing the java dumps with dev teams to understand the issue.
  • Monitored server metrics like heap usage, CPU utilization, web container active threads, garbage collection & hung threads with help of app dynamics.
  • Coordinating with the dev teams on the code/data issues reported by business users.
  • Configuring java batch processing through AutoSys and troubleshooting in case of failures.
  • Installation and configuration of oracle Golden gate.
  • Implemented and tested SQL DDL and DML replication through golden gate.
  • Configured Golden Gate to achieve unidirectional and bidirectional replication.
  • Automation of oracle golden gate stop/start and capturing discard and report files for analysis.
  • Manual oracle export/import steps to replicat a healthy data copy to various environments for application testing.
  • Experience in database backups using RMAN.

Environment: SQL, Linux, Windows XP, SSH Tectia Client, Autosys, ServiceNow, AppDynamics, BMC RLM, WAS, Oracle SQL Developer 4.2

Confidential, Hillsboro OR

Application Tester


  • Analyzed Business Requirements documents and interacted with developer and business analyst.
  • Prepared test overview and test plan for different functional modules.
  • Experienced in STLC, Developed Test Plan, Test Design, Test execution and Test Closure for Automation testing in continuous integration and continuous delivery.
  • Based on the functionalities dividing the test cases for smoke, Functional and Regression
  • Created performance reports using Jmeter.
  • Run the scripts across multiple browsers using selenium grid.
  • Monitoring the site from different geographical locations.
  • Checking the Server response using AWS.
  • Get the root cause of the cases like page load time (.js,.css,.png etc.,).
  • Communication (status e-mails, online chats and phone calls) with client
  • Responsible for creating and customize test scripts in Java in TestNg format.
  • Running the scripts over different browsers using selenium grid.
  • Implementing the Page Object Model for the functionalities.
  • Analyzed requirements and developed test cases as per the functional requirements.
  • Responsible for preparation of test plan documents, status reports

Environment: JAVA, J2EE, Windows XP, Mobile Automation (Black Box Methodology), E2E Testing, Eclipse, Mingle (For Agile Methodology), SOAP UI, JIRA, Protractor, NVM, Mocha, Selenium Fitnesse.

Teaching Assistant



  • Experienced in MATLAB programming.
  • Assisted students in MATLAB and UNIX/LINUX based assignments.
  • Managing the class notes as guided by the professor.
  • Tutoring students in the class and helping them to clear the doubts.
  • Participated in the supervision of practical work, advising on skills, methods and techniques to assist the transfer of knowledge.

Computer Lab Assistant



  • Trained Bachelor students with MS office products (word, Excel, Outlook etc.,).
  • Helped students in clarifying their technical questions and performed scheduled system maintenance.
  • Experienced talking to vendors in getting licensed updates and sending them error reports.
  • Experienced with installing operating systems like Windows and UNIX.
  • Experienced coordinating with develop team and applying the patches/bug fixes through SVN.
  • Experienced in resolving system / hardware issues.
  • Experienced in attending meetings and provided updates to system admins.
  • Implemented software utilities and develop/document procedures to ensure the security and reliability of equipment, software, and data resources.

Research Assistant



  • Actively participated in the research team under the professor guidance and finished the assignments. worked effectively as a good team player in research team and finished couple of researches.
  • Diagnose and solve system and software problems and install applications software as related to research needs.
  • Accomplished the assigned the tasks by the professor and gained experience in electronics filed study.
  • Completed three research projects in different subjects related to electronics and communications filed.
  • Performed the processes, analyzed data and records the research procedures with results, codes data for input for electronic data processing and retrieved data in system.

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