SUMMARY:

• 7+ years of experience in IT industry includes experience on ServiceNow Development Handled various Maintenance and Administration activities, including various modules, CMDB Implementation. Using various objects as Client Scripts, Java Script, Business Rules, UI policies, UI actions, Script Include, SLA, Import sets, Workflow.
• Over 7+ years of IT experience on Java and ITIL related technologies, including 4 years of experience in ServiceNow Development, Maintainence and Administration.
• Experience in managing process, technology and IT service management solutions, ITIL processes, customizing and configuration of ITSM tools.
• Experience in Software Development Lifecycle (SDLC) managing project scope, requirement definition, resource management, change management, analysis, managing work schedules, project status reporting, project coordination and conflict resolution.
• Responsible for developing and managing application code, user interface, and third - party integration components in all stages of the CMDB development projects (i.e. definition, development, deployment).
• Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management and Service Catalog.
• Experience in implementing end-to-end Service Catalog.
• Designed and configured different Workflows for various Service Catalog items.
• Worked in Installation and Configuration of different modules of ServiceNow.
• Created different Transform maps to import data into ServiceNow.
• Implementing system security by using Access Control Lists ( ACL) .
• Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow.
• Provides daily support of Service Management Platform (ServiceNow), including Scripting, Configuration, Customization, Integrations, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow.
• Very good experience in Jelly Script to customize ServiceNow Instance.
• Experience in generating different kinds of scheduled Reports and marking them as Gauges.
• Experience in creating Update Sets to migrate group of customizations from one instance to another instance.
• Configured MID Server to import data from external sources.
• Extensive experience in writing Client Side and Server Side scripts.
• Participated in workshops (new technologies, enhancement) with ServiceNow partner teams to help company implement ServiceNow using best practices in ITSM .
• Experience in web development (UI) using HTML 5, CSS 3, Angular JS and JQuery.
• Excellent work experience on Front-end and Backend testing.
• Provided assistance to clients with thoughtful experience and excellent communication skills with outstanding skills in problem solving and analysis.
• Excellent work ethics, self-motivated, quick learner and team oriented.

TECHNICAL SKILLS:

ITSM: ServiceNow Berlin/Calgary/Dublin/Eureka/Fuji,

Managenow: Requirement Management

MS Word, MS PowerPoint, MS Excel: Programing Languages

C/C++, Java,J2EE, SQL, PL/SQLScripting Languages: JavaScript, Jelly Script, HTML, CSS, AJAX, XML,JSON,JQuery

Web/Application Server: Tomcat Web Server, MID Server, Web Sphere

IDE: Eclipse, Net Beans, TOAD

Databases: Oracle 8.x/9ig/10g/11g,, MySQL 5.0/4.1, SQL Server 2000/2005/2012,

MS Access, DB2: Project Management / Tools

MS Project, MS Office, SharePoint, TFS, HP Quality Center Tool: Tools

Quest TOAD,OEM,SQL Developer, PL/SQL developer, SQL*Plus,SQL* Loader,: Crystal Reports 10, Crystal Enterprise XI, Business Objects, ERwin, MS OfficeMS Visio WINSQL, WINSCP, Visual Basic, C,C++, JAVA, SQL

Service Now Modules: Incident Management, Change Management, Problem Management, Service Catalog, Service Level Management, CMDB, Data Loading, Start Now, On Call Scheduling, New Call, Web Services, ODBC Connectivity.

P ROFESSIONAL EXPERIENCE:

Sr. ServiceNow Developer

Confidential, Raleigh, NC

Responsibilities:

• Discussing the business requirements with clients and documenting them into process requests.
• A Service Now expert with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with Knowledge of Content management
• Built forms from scratch along with advances customizations at the level of UIMacros /UI page as per the complex requirements.
• Created a lot of clients scripts/UI policies also with a lot of high-level customizations like attaching a custom event and DOM-injection with JQuery and Prototype .
• Created many standard workflows which are being re-used and propagated and handled many custom events.
• Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules
• Created many scripts which includes, Business rules (server side code) and also modified OOB
• Worked extensively on LDAP integrations . Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC .
• Good knowledge on Single Sign on and event based integrations.
• Setting up Configuration Management from scratch defining the CI classes and their relationships.
• Used JDBC and ODBC of Data Sources for setting up the configuration database in Service Now.
• Created complex transform scripts in transforming the data into the SNOW database.
• Excellent knowledge on setting up the Change Management along with advanced customizations for Risk Assessment Calculator (on a script include level).
• Create generalized framework for repeating problems and incidents.
• Design and Implementation of service requests through service catalogue in service now.
• Analyze problems, create new solutions and new techniques.
• Develop SLA and reporting .
• Defining the process for each service request.
• Creating scheduled tasks, monitoring the ticket queues and generating statistics.
• Working knowledge of Knowledge articles, incidents, CMDB and dictionaries.
• Creating catalogue items, workflows, inbound emails actions and update sets for service requests.
• Check the change management document and verify the changes.
• Assist in Release Management during product and patch releases.
• Provide training sessions on ticketing tools, reporting and data entry.
• Developed UI Actions, script includes and Business rules for over all platform.
• Follow up with clients and customers on process requests, special requirements etc.

Environment: CMDB,CSS, Java Script, HTML 5, Discovery, JSON, jQuery, Angular JS, SOAP, AJAX, SCRUM, Windows 7.

ServiceNow Developer/Administrator

Confidential, San Francisco

Responsibilities:

• ServiceNow Developer, External Service Integration, Administrator, ServiceNow Consultant.
• As a ServiceNow Developer, I am responsible for Configuration, Customization, and Integration with External Services, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow.
• Attended review meetings and project meetings, Analyzed Business Requirements and Functional Specifications and performed Service Catalog, Incident, Problem and Service Level Management Implementation.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules
• Configuration and customization of Help Desk and different Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
• Responsible for creating homepages including basic Reporting.
• Worked on Configuring the IP Addresses to identify the undiscovered CI's and insert them into CMDB.
• Worked on CMDB and Asset management. Performed Data migration to import data from other
• Applications and external databases.
• Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into Service Now.
• Created Update sets to move customizations between different systems.

Application Environment: Service Now, Incident management, Change management, Problem management, HTML, Java Script. Windows 7/8, XML, Java Script, CMDB, CMS HTML, Jelly Script, CSS, Jelly, Glide, Oracle, Toad.

ServiceNow Developer/Administrator

Confidential, Auburn Hills, Michigan

Responsibilities:

• Gathered requirement from stake holders for attributes needed to develop Service Catalog items. Identifies and Recommends the ITIL v3 methodologies to delivered technical methodologies around the ServiceNow platform.
• Attended review meetings and project meetings, Analyzed Business Requirements and Functional Specifications and performed Service Catalog, Incident, Problem and Service Level Management Implementation.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules
• Configuration and customization of Help Desk and different Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
• Responsible for creating homepages including basic Reporting.
• Worked on Configuring the IP Addresses to identify the undiscovered CI's and insert them into CMDB.
• Worked on CMDB and Asset management. Performed Data migration to import data from other Applications and external databases.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• Created Update sets to move customizations between different systems.
• Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools.
• Created full documentation for Service-Now applications.

Application Environment: ServiceNow, Java Script, Jelly Script, SOAP, XML, JSON, AJAX.

ServiceNow Developer/Administrator

Confidential, Herndon VA

Responsibilities:

• Created Data Sources from various external applications, scripts to parse incoming data and transform into Service Now.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Integrated Incident management and task management modules with external applications using remedy web services .
• Data migration between servers using BMC Remedy Migratory Tool and Atrium Integration engine (AIE).
• Configured Remedy Email Engine, Mid-Tier, and Approval and Assignment engine.
• Integration of custom applications and ITSM modules using view forms and web services.
• Responsible for loading of foundation data and transaction data using Remedy Data Management tool and Remedy import tool. .
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Created Buttons and context menus both on form and lists using UI actions.
• Worked with Apache Jelly to create various kinds of UI pages.
• Create and use update sets to move customizations between ServiceNow instances.
• Worked on COTS software implementation.
• Develop custom integration components (SSO, LDAP, etc.) and integrate legacy systems with ServiceNow using MID­server, web services, email and other relevant technologies.
• Experience in the development and ongoing management of the ServiceNow cloud environment to align organization with ITIL Best Practices, grow the Service Catalog across mission support and to build out CMDB.
• Created and maintained API and data integration processes between ServiceNow and other services.
• Involved in creating and configuring the SLAs as per the requirement.
• Designed, developed new Service Catalog items.
• Work on various ServiceNow customization, enhancements as per Client requirements.
• Created Inbound Email Integrations.
• Created and modified various Business Rules, Script includes, Ajax, JQuery, JavaScript, and Jelly scripts, UI Actions, UI Policies for the existing and customized applications as per the business requirements.
• Participated in daily scrum meeting and developer meetings.

Application Environment: ServiceNow, Java Script, Jelly Script, XML, JSON, AJAX, JQuery, HTML

Java developer

Confidential

Responsibilities:

• Involved in phases of Software Development Life Cycle of the application like Design, Analysis, Development, Testing, Deployment and Production Support.
• Have been part of development and deployment of the project
• Extensively used Spring framework for implementing MVC architecture and Batch frameworks.
• Developed Web Services in REST architecture.
• Data from the clients is retrieved using Hibernate.
• Worked extensively in the backend Oracle11g database.
• Developed the front end for the application using AngularJS and JQuery.
• Developed design and behavioral diagrams using Enterprise Architect.
• Had to do quality assessment and control for the application.
• Documenting and updating the work that is being done.

Application Environment: Java 1.7, Groovy, jboss 7, Tomcat Server, IntelliJ, Maven, Anthill Java, JAX­WS, SVN, Git Hub