SUMMARY:

• Over eighteen years of experience implementing Oracle Applications with focus on Order to Cash, Financials, CRM and Talent Management.
• Experienced project manager maintaining highest level of customer satisfaction through on time and on budget delivery of full life - cycle implementation projects.
• Broad experience in supporting Oracle applications in large and complex global business environments across hundreds of users.
• Skilled at preparing RFQ’s,and RFP’s, developing proposals, contracts, scope of work and estimating project costs.
• Proficient at vendor selection, negotiation, managing and tracking SLA’s.
• Strong communication and leadership skills. Team player with ability to work in global matrix organization.

TECHNICAL SKILLS:

Applications: OM, AR, AP, GL, Inventory, CPQ, Service Cloud, Fusion and Taleo.

Methodologies: Agile, ITIL, AIM

PROFESSIONAL EXPERIENCE:

Confidential

Practice Director / Solution Architect

Responsibilities:

• Application Solution Architect responsible for developing solutions and delivering projects with broad portfolio of Oracle products; ERP, CRM and HCM including roadmap to cloud.
• Responsible for oversight of implementation of projects to ensure on time and on budget delivery.
• Provided program management oversight for IT programs with strong focus on stakeholder management, business IT relationship, and resource management.
• Expert project management skills including planning, kickoff, tracking, status reporting and issue resolution.
• Proficient in building resource plans/staffing plans for project delivery, developing statement of work and conducting contract negotiations.
• Strong ability to facilitate relations between business groups and technology departments.

Confidential

Solution Manager / Practice Manager

Responsibilities:

• Participated in multiple discovery processes to understand customer business, technical objectives and solution requirements.
• Designed solutions to meet the business/technical objectives and helped develop vision strategy and roadmaps.
• Successfully delivered several full life cycle projects for Oracle E-Business and CRM products by managing onshore and offshore resources for delivery.
• Supported sales efforts with resources from delivery and practice teams.
• Managed, trained and coached junior consultants. Responsible for conducting performance reviews and developing career plans.

Confidential

Senior Principal Consultant, Metra Rail, IL

Responsibilities:

• Project Lead for managing support for the revenue recognition project for Metra Rail.
• Managed team for providing various levels of support to enhance and improve the Revenue accounting process for Metra Transit.
• Streamlined the ticket sales process and the month end financial close for the revenue accounting system.

Confidential

Oracle Project Manager

Responsibilities:

• Led Global Order Management Service Team for all new and existing Order Management initiatives.
• Responsible for managing projects that included time/budget for onsite/offsite resources.
• Lines of service include Sales Management, Pricing, CRM, and Order-to-Cash process.
• Lead global implementations of Order-to-Cash processes for all new lines of business.

Confidential

Principal Consultant, IL

Responsibilities:

• Participated in implementation of Order to Cash Process for R12 Implementation.
• Analyzed different lines of business and offered solutions that provided the best use of Oracle Applications to streamline the business processes.
• Provided guidance to the technical team to develop product extensions and build customizations.
• Configured and conducted CRP to demonstrate the OM, AR, iStore and iPayment processes specific to the requirements.
• Conducted Superusers training to explain product functionality and helped develop end user training materials using Confidential .
• Conducted and managed UAT for these modules and worked with Superusers to identify and resolve testing issues.
• Gathered requirements to capture current business baseline and conducted map and gap analysis for implementing iPayments.
• Configured credit card processing within Oracle Receivables and Order Management.
• Integrated Oracle iPayments with Verisign. Performed unit and end-to-end testing of the complete Order to Cash cycle.
• Developed test scripts and conducted training for Superusers and trainers.

Confidential

Senior Software Engineer

Responsibilities:

• Gathered user requirements for enhancements and customizations, created functional design documents and worked with the technical team for implementing these changes.
• Maintained and enhanced complex custom security for Oracle Applications access.
• Developed test cases and scripts, and conducted performance tests using automated testing tools. Managed the implementation of Oracle Discoverer, created the end user layer for Order Management and developed the reports and requisite security.
• Provided post-implementation support, maintenance and testing for upgrade of System Administration functions, Order Management and associated enhancements.

Confidential

Functional Lead

Responsibilities:

• Performed setup, testing, and post-implementation support for Oracle Order Management, Inventory and Customer Care modules for one of the first R11 projects.
• Worked with teams responsible for setting up and testing credit card processing using Oracle iPayment and Paymentech.
• Provided support through go-live and post-implementation for Order Management and Customer Care modules.

Confidential

Senior Consultant

Responsibilities:

• Gathered user requirements, documented business processes and performed gap analysis.
• Analyzed current business baseline, documented future business procedures and developed work-around to minimize customizations.
• Integrated Accounts Receivables and Accounts Payable systems, with Project Accounting for an electrical service company. Worked with conversion teams to convert legacy d Confidential .
• Led end-to-end testing of order to cash cycle. Developed user training documents and job aids.
• Troubleshot issues that involved the integration of Oracle Order Entry to a custom system.
• Developed unit and integration scripts to test system solution design.

Confidential

Consultant

Responsibilities:

• Analyzed current business practices and made recommendations to streamline business operations with Oracle software applications.
• Conducted map-gap analysis and developed future requirements document.
• Worked with customization and conversion teams to setup and configure ERP system based on requirements.
• Built unit test and integration test plan for the client.
• Developed user training programs for the Accounts Receivable system. Worked with the technical team to help customize the product as required.