BACKGROUND SUMMARY

• 25+ years as a Senior COBOL Programmer/Analyst - IBM Mainframe and AIX Client/Server.
• 25+ years of functional and technical support for Human Resource Information Systems (HRIS).
• Detail-oriented team leader, highly skilled at organizing tasks and project teams engaging in technical issue resolution.
• Managed Quality Assurance tasks related to the preparation and delivery of software releases to the client base.
• Excellent interpersonal skills that helped to expand State and Local Government client relationships.
• Led coordination of functional and technical tasks between US and offshore (India) teams.
• Subject Matter Expert (SME) for the HRM Regulatory Team. Monitored and implemented Federal and State Regulatory changes into the Advantage software.
• Hands-on professional with expertise in business development, relationship building, and thorough customer service follow-up.

TECHNICAL BACKGROUND:

Enterprise COBOL for z/OS, Micro Focus Server Express COBOL, COBOL for VSE/ESA, z/OS VSAM, z/OS DB2, z/VSE, VSE/VSAM, CICS/TS, JCL, TSO/ISPF, BIMEDIT, UNIX, IBM AIX Client/Server (Oracle/Sybase), IBM Rational Suite, LOTUS NOTES, and PVCS.

EXPERIENCE:

Confidential

Senior Programmer/Analyst & Team Lead

Responsibilities:

• Team Lead for the (legacy) 2x Advantage Maintenance and Customer Support Teams. Responsible for all aspects of 2x Advantage - Financial and HR COBOL applications running on IBM Mainframe and UNIX Client/Server (Oracle and Sybase).
• Supervised the Confidential -India team, ensuring continuity with the US Team and overseeing all Maintenance activities between the two.
• Performed all Configuration Management (CM) activities for the migration of software and database updates into the Advantage baseline environments.
• Created and documented the Defect resolution process which included standardizing procedures for code and unit test reviews, and delivery to the client base.
• Responsible for all aspects of the annual HR Tax Release. Created Functional and Technical designs, personally coded or reviewed team-coded changes, approved Unit Tests, and delivered to clients on or before the due date.
• Technical achievements included -
• Implemented the W-2 Correction (W-2C) process into the Advantage baseline. Designed, coded, and unit tested in multiple environments. Modified existing programs, created new programs, copymembers, record layouts, and JCL/ UNIX scripts.
• Implemented annual State Tax changes into the HR Gross-To-Net payroll process. Created Technical designs, coded, unit tested, and delivered to clients prior to the specified regulatory dates.
• Managed numerous Compatibility Releases for IBM System software, Enterprise COBOL, AIX, ORACLE, and Micro Focus COBOL. This included creating Project Plans outlining all tasks, timelines and staff assignments, reviewed work done by Team members, preparation/delivery to the client base, and verifying the software migration into the environment being updated.
• Senior Consultant on t he 3x Advantage HRM Customer Support Team (in conjunction with 2x role).
• Administered task assignments between US-based Consultants and India-based, ensuring 24-7 team coverage and ongoing issue resolution.
• First line of client escalation for critically reported issues for all HRM sites.
• Consulted with 3x Technical Team members - helped troubleshoot client reported issues via Appsharing directly with the client and analysis of client provided documentation.
• On-site development member of the HRM City of Tucson (COT) Upgrade effort from 2x Advantage to 3x
• Advantage. Performed the analysis of COT current 2x customizations (Programs and Jobstreams) and interfaces (files created for various Vendors) and was responsible for working with other team members to design how the 2x processes would be handled within 3x HRM. Worked directly with the Technical staff of COT.

Confidential

Senior Programmer/Analyst and Team Lead

Responsibilities:

• Team Lead for 2x Advantage Maintenance team with responsibility for all aspects of the 2x Advantage software.
• Responsible for the supervision and development of all staff.
• Responsible for the design, development, testing and documentation of all defect corrections.
• Provided on-site client support for projects and training requests as needed.
• Managed the Defect Resolution process with a team of 3-5 members, responsible for assigning, monitoring, assisting, reviewing, and approving. Cooridinated client expectations for desired fixes and ensured on-time delivery.
• Maintained a defect tracking database to facilitate timely and accurate reporting of reported defects.
• Ensured all migrations of software fixes to the baseline and prepared Technical Bulletin of migration’s baselined fixes across platforms.
• Created multiple Technical designs via Functional designs. This included creating a new Job Notice Inquiry screen, adding On-line Parameters/additional fields to the Pay Period screen and enhancing the Employee / Applicant Attribute Maintenance screens as regulatory changes mandated.

Confidential

Senior Programmer/Analyst

Responsibilities:

• Responsible for all Software phases of the Wyatt Payroll System. Assumed control of the COBOL-based in-house Payroll System after four months of employment.
• Ensured all functionality worked as expected via Management and User expectations.
• Technical achievements included -
• Re-coding of the General Ledger process to provide an interface to a new General Ledger system.
• Successfully coded and implemented the FICA tax split into Hospital Insurance/OASDI Tax components.
• Successfully coded and implemented the addition of new Taxable Benefits into a new Flexible Benefits system based upon each employee's selections. Each involved changes to numerous programs, conversion of all major database files, training of Payroll Users, and updating System documentation.