SUMMARY:

• I have several years of experience working with large datasets, creating analytic models, and identifying trends for improving operations efficiency.
• I contribute valuable insights, isolate the stories data has to tell, craft visual improvements for greater data insights and improved decision making Throughout my career, in order to isolate the "story", I have gathered data from multiple (usually disparate) sources, correlated the data (sometimes in unusual ways), and engage with the applications that I needed to use in order to meet the end goal: results that have to be teased from large datasets in order to make the right decisions.
• As a result of these skills, ad - hoc research projects that need immediate attention often land on my desk, and I still welcome them to this day

SKILLS:

• Excel - Comfortable with most advanced capabilities of Excel, and have some VBA programming experience
• Tableau - Both comfortable using Desktop and server, also administrated Tableau web space
• Anaplan - certified in Fundamentals and Advanced Fundamentals, but have not used it significantly
• SQL/MySQL - comfortable with queries and relational database structure and I am familiar with R and Python, but have not used them professionally past training courses and self-study.
• I also have limited experience working with Business Objects Infoview & Business Objects Explorer, Confluence, Google Analytics, Protoshare (for online wire framing), and Photoshop.

EXPERIENCE:

Business Intelligence Analyst

Confidential

Responsibilities:

• Design and manage regional Run The Business Tableau dashboards for the Global Virtual Sales and Customer Success ( Confidential & Confidential ) organization.
• Manage and update the worldwide executive scorecard for Confidential & Confidential .
• Designed and updated weekly sales leader dashboards for a global sales initiative.
• Ad-hoc requests, from initial conception to data collections to final visual design.
• Manage quarterly updates for Account Intelligence scorecards.
• Continue to evangelize and educate users in leveraging Tableau for data visualization.

Business Analyst

Confidential

Responsibilities:

• Working with various clients to design and launch data visualization solutions using Tableau.
• Designed proof-of-concept Tableau workbooks focused on sales procurement data and supplier performance, and patient review and survey data.
• Analyzing client data sets and existing database schema in order to recommend better data workflow.
• Analyzed existing client data in order to identify data inconsistencies or potential issues for future data migration activities.

Business Intelligence Analyst

Confidential

Responsibilities:

• Contract position working in the WorldWide Sales Strategy & Planning group.
• Developed dashboards for several purposes, both lateral and executive level including, but not limited to, worldwide bookings and pipeline views, quarterly sales, new product adoption rates, and country performance models.
• Developed Tableau dashboard portal for Confidential to track sales viability for key accounts and enable research for potential opportunities based on historical sales behavior.
• Evangelized Tableau usage and trained team members on Tableau and best practices for publishing.

Logistics Analyst

Confidential

Responsibilities:

• Contract position assisting carriers in the EDI process
• Communication and relationship management with carriers
• Handled technical issues in development regarding EDI process
• Updated specifications, and managed distribution of specifications to carriers.
• Research shipment issues related to missing/erroneous files

Metrics and Reporting Analyst

Confidential

Responsibilities:

• Managed metrics tracking system, including QA for online reporting and drafting business requirements documents for all existing reports.
• Developed wireframe and initial functional specification for a new custom reporting module for the metrics tracking system. Conducted business research for ERP and Business Intelligence systems.
• Developed custom metrics reporting for select clients. Updated various functional specifications related to metrics tracking system.

Product Development Manager

Confidential

Responsibilities:

• Architected, managed, and coordinated the implementation of a complex web metrics tracking system for the Confidential virtual events platform.
• Authored several functional specifications for the development and operation logic of the metrics system as well as other front end and back end features for building a virtual event.
• Authored back end tracking calls for all attendee interactions with the platform.
• Developed and tested the metrics reporting console for clients to measure how their virtual events performed.
• The reporting console included an overall dashboard covering the previous 7 days of the event which users could configure to custom dates and times, business logic for over 50 reports and their subsequent drilldowns, and a customizable "action items" report for client to assign weights to user actions.
• Authored a customer intelligence dashboard specification for use in the platform by event owners to quickly access attendee user information and recent actions within the platform.
• Managed client requests for custom data; built custom data models, delivered scheduled reports.
• Acted as the lead analyst for the Confidential team to assist with client metrics issues, led training sessions, and internal data requests for the executive staff.

Consultant, Analyst

Confidential

Responsibilities:

• Streamlined corporate escalations spreadsheet
• Streamlined and developed new modules for customer service issues tracking models.
• This included email tracking, new ticket data, agent efficiencies and Service Level Agreement turnaround, and banning/Terms of Service complaints.

Consultant, Web Analytics

Confidential

Responsibilities:

• Streamlined Excel reporting models for active virtual events sites
• Developed and produced reporting utilizing Google Analytics and Hitbox/Omniture
• Designed new metrics calls for virtual event site tracking
• Performed QA on existing metrics calls and our internally developed metrics system
• Authored metrics plans for various client initiatives
• Conducted competitive analysis

Senior Manager, Analysis

Confidential

Responsibilities:

• Initially brought in to advise / guide logistics and warehouse planning
• Developed key performance business metrics for rental, shipment and return data, including cancellation, revenue and web traffic performance
• Worked with Engineering group to automate existing business metrics dashboard
• Developed ad-hoc analysis on customer base identifying top customers, demographic analysis of customer base focused on rental terms, gender, and rental pattern behavior

Business Analyst Confidential

Responsibilities:

• Joined the organization when it was still less than 50 employees.
• Managed order administration for the company while also being the primary technical contact and troubleshooter for the fulfillment process.
• Involved in specification design and review for inventory processes, and acted as final software check prior to floor rollouts
• Managed the storage and flow of inventory processes as well as being the key contact for physical inventory accuracy, managing a library that grew from 20,000 units to over 3 million units from 1999 through 2003.
• Assumed responsibility for direct material procurement and distribution for 40 fulfillment hubs across the country.
• Responsible for various special research projects involving verification of data working with data warehouse and operations managers and developing/maintaining key operations, performance and distribution metrics
• Developed documentation of all existing metrics for movement into a MicroStrategy environment