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Senior Business Practitioner Resume

SUMMARY:

  • Business Process Modeling Requirements Elicitation Use Case Definition
  • E - Commerce and Web Content Management Solution Recommendation
  • Results-driven professional with more than 12years’ extensive experience delivering IT solutions and enterprise level software.
  • Certified Adobe Experience Manager Business Practitioner
  • Extensive knowledge of Test Driven Development with Agile methodology
  • Highly skilled at relationship building and working across multi-functional teams(UX, creative designers, product managers, and technical teams) to deliver solutions for e-commerce and web content management
  • Proven track record of leading and mentoring analysts and developer teams.

TECHNICAL SKILLS:

AEM 6.1, JIRA, MS Visio, Confluence, Wiki

WORK EXPERIENCE:

Confidential, San Jose

Senior Business Practitioner

Responsibilities:

  • Captured the features and functionalities desired around Product display, Shopping Cart and Check-outand mapped those needs to best practices and platform functionality to determine level of effort through Workshops with the client,
  • Finalized business requirements through deep-dive sessions and detailed user stories with acceptance criteria
  • Created functional design specification document detailing all components, templates, workflows and business rules for AEM implementation
  • Managed resources w.r.t work plans, deliverables, mentoring and coordination with daily stand-ups to account for any bottlenecks
  • Handled Technical touchpoints with the Subject matter experts and the technical leads
  • Managed day-to-day relations with stakeholders, facilitating client sessions, and worked closely with UX, creative designers, product managers and technical teams

Confidential

Lead business practitioner

Responsibilities:

  • Created documents for business use cases and requirements for landing pages
  • Supervised regional level meetings for requirements and testing.
  • Upgraded one authoring and 2 publishers, in development, staging and production environments
  • Rolled out live copies for the three regions with the US site as blueprint.
  • Validated the upgrade with the following checkpoints for corporate and regional sites
  • Pages creation with existing templates,
  • Replication and reverse replication
  • User login (single Sign-on with Salesforce and Okta),
  • Regional content creation
  • DAM access with renditions,
  • Regional content search.
  • Completed the tasks as per project plan across the business process and content governance.

Confidential

Senior Business Practitioner

Responsibilities:

  • Owned the product backlog in Jira. The requirements were captured withphased-out implementation plan in view. Conducted greening sessions with the product owner from the business side for prioritizing user stories.
  • Coordinated sizing sessions with the technical team for planning sprints
  • Managed triage sessions with the business and QA teams to track bugs and fixes in Jira across sprints
  • Demo-ed the deliverables at the end of each sprint to the client stakeholders

Confidential

Senior Business Practitioner

Responsibilities:

  • Reviewed client’s high-level requirements through Discovery sessions and prepared the scope matrix
  • Refined and broken down the requirements into and developed user stories in JIRA
  • Prioritized requirements and planned sprints for development across phases with client stakeholders and project management team
  • Conducted user stories walkthrough with client’s business and technology users, identified dependencies & acceptance criteria and managed stakeholder’s alignment around the same
  • Developed test strategy and testing plan to review the developed code for completeness and alignment with user stories and acceptance criteria
  • Conducted business review and smoke testing of the developing product to ensure that the product being shipped meets customer expectations, requirements and goals

Confidential

Senior Consultant

Responsibilities:

  • Collaborated with customers and vendors to identify, analyze, refine and document business and functional requirements.
  • Support and contribute to RFP responses and other sales related activities
  • Provide professional services to support the long-term IT strategy and planning to include high level analysis, presentations, and mentoring, support and training
  • Developed wiki-pages for building assets, accelerators and methodologies around various Strategy and Transformation offerings. Harvested the content from various sources (SME inputs, knowledge portal, business teams) and developed sales, delivery and training materials for various offerings.

Confidential

Senior Business Practitioner

Responsibilities:

  • Designed the processes involved in setting up a call center and process delivery interfacing requirements for the agents for various scenarios and cases
  • Created detailed Business Requirements document (BRD) and translated it into functional specifications for Payments, Debit Cards, checking and savings accounts, Lockers and Teller Operations.
  • Ensuring end to end process delivery by entering customer details in the work package, generating a ticket number for each unique query which was provided to the back-end departments as a link to pursue the query and bring it to its conclusion. A process for each and every activity was created to be offered through the call center and linked to each and every department of the bank involved in the backend processing
  • Conducted interviews with business unit heads for the business process study and design.
  • Provided with Training to the staff for handover of the operations and smooth transition
  • Reviewed test plans and monitored testing process to ensure that business results were adequately tested with minimal risk
  • The deliverables included Customer Service Process description, Inputs to the process, Tools used in the process, Process output, Request handling / fulfilment entity, Resolution time and escalation criteria, Process implementation considerations

Confidential

Senior Business Practitioner

Responsibilities:

  • Identified and prioritized relevant initiatives by analyzing and modelling next-generation user experiences across multiple user segments and various product lines.
  • Developed Customer Journey maps for relevant customer segments
  • Documented and reviewed business requirements with catalog, content and campaign activities
  • Reconfigured and aligned service areas (e.g., call center, warranty, fulfillment) and associated implementation requirements in the design document.
  • Maintained the Requirement Traceability Matrix to ensure that all business needs are met.
  • Reviewed the functional test scenarios and the test cases developed by the testing team.
  • Coordinated user acceptance tests and pursue successful sign offs from the business users.
  • Responsible for coordinating the formal knowledge transfer to the production support team.
  • Conducted daily defect status meetings and weekly team status meetings for assessingtesting status and requirements traceability, reviewed test plans of peers’ projects & shared ideas for improved testing efforts.
  • Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
  • Coordinated User Acceptance Testing (UAT) with business users &involved in System and Integration Testing with the Quality Team.

Confidential

Senior Business Practitioner

Responsibilities:

  • Analyzed and defined "As-Is" Processes, conducted Gap analysis and developed "To-Be" processes in MS Visio for Sales and Marketing and Customer Relationship Management (CRM) implementation for Salesforce CRM
  • Led short-term and long-term planning sessions with clients to improve business processes for campaign and lead management
  • Prepared a roadmap for implementation of the processes (system/manual) including identification of key roles and organizational design of Sales and Marketing functional area
  • Scheduled and conducted walkthroughs of existing functionality and performance to maintain product quality, dynamic website and integration with CRM
  • Gathered the requirements from the existing documentation and update with changes, enhancements break fixes that have been implemented since each interface went live.

Confidential

Senior Business Practitioner

Responsibilities:

  • Supported the client for implementing Confidential vendor solution for managing the Confidential including process mapping and workflows for purchase, sales, inventory and collections
  • The role required liaison with business and testing resources and documenting all the business requirements and the framework of testing
  • Developed, wrote and communicated business requirements for the design and implementation of the complete business solution
  • Provided timely and complete project status reports to partners, as requested and responsible for identifying and escalation of any critical issues.
  • Developed and Conducted user training and documenting issues, risks and gaps during implementation

Confidential

Senior Business Practitioner

Responsibilities:

  • Identified redesign opportunities based upon diagnostics findings as well as leading practices in the industry with the end result to reduce Days Sales Outstanding over a period of time.
  • Conducted AS-IS analysis, process redesign, implementation planning and rollout/ status review for the Selling and General administration cost reduction areas and debtors’ management track.
  • Worked as a PMO consultant for the overall Business Transformation initiative.
  • Identified benefits and spend reduction opportunities in the areas of Product & Service revenue, Inventory and Sales & General Administration (SG & A) costs, Airlines negotiations, Service apartments and Corporate credit cards. Credit evaluation framework was created, discussed and validated with business team

Confidential

Research Engineer

Responsibilities:

  • Partof Intelligent Networks team responsible for design, development, testing & implementation of 3G services
  • Performed business analysis with Current state assessment, analyzing business needs, identifying solution gaps and pain points for 3G and WLL services at sites
  • Participated in requirements and design reviews for software enhancements

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