Data Analyst Resume

SUMMARY:

Experienced IT Consultant with business analyst project management training, multiple application support skills, SQL skills and extensive data analytics knowledge.

SOFTWARE PROFICIENCIES:

SQL, Sales Force, Micro Strategy, Microsoft Excel/Word/Access, ADP payroll, Toad Data Analysis, Quickbooks, Workday

EXPERIENCE:

Confidential

Data Analyst

Responsibilities:

Providing remote technical assistance and guidance to Mac and Windows users
Ongoing support on desktop and laptops: hardware installation, account setup and optimization
Development and Maintenance of company websites, including graphic design
Upgrading and repairing computers for company specific software needs
Large - scale data backup services and recovery operations

Confidential

Data Analyst

Responsibilities:

Created Microsoft access database using employee HR benefits data from Workday reports
Ad Hoc report generation and account reconciliation for special- projects
Create and maintain SQL queries and advanced Excel data work
Project Management SDLC experience with both Waterfall and Agile styles
Audit report data for Integrity and correct any issues with system output

Confidential

Data Analyst and Technical Support Specialist

Responsibilities:

Technical Support Specialist for over 20 different proprietary Finance applications
UAT Testing for enhancement projects and manage Data migration projects
Over 10,000 technical support issues resolved supporting 6,500 individual Financial Advisors
Manage weekly and monthly meetings with multiple 3rd party Vendors
Train new hires on Application support ticket and project management
Manage team email inboxes monthly, distributing hundreds of incoming service tickets
Spearheaded data-cleanup projects removing over 1M accounts from Error database
Design and produce Ad-hoc custom reports for management using SQL
Manage 2-4 team members on various data clean up projects.

Confidential

Business Analytics Reporting

Responsibilities:

Generate and update performance reports using SQL and Micro Strategy
QA business performance reports for accuracy and troubleshooting of any technical issues
Improve business forecast models by executing and updating stored SQL queries
Develop ad hoc reports relating to revenue performance and pinpoint areas of improvement

Confidential

Database Development

Responsibilities:

Develop automated payment tracking database for county welfare programs totaling over 5M
UAT testing developing web based system
Reconcile historical accounting data for 100+ accounting offices for past 5 fiscal years
Develop automated accounting replacing current manual procedures
Project leader of 3 person team, in charge of training new hires
Define and execute business goals in line with government regulations
Analyze +15 revenue generating outlets daily, Deliver daily management review package to directors, assist various departments

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