SUMMARY:

• IT Professional with experience leading complex programs such as transitioning to new outsource providers. My background in Pharmaceutical Operations, Corporate IT and Provider / Vendor IT experience blend together to provide a broad view on the challenges in both large and small organizations, and also provided a deep understanding of the needs of IT customers. One Key Strengths is the ability to get diverse and geographically dispersed teams to focus on projects tasks and goals as “One Team with One Goal”. This is accomplished this by leveraging strong relationship building skills to get Teams to work together as efficiently as possible.
• IT Program Director / IT Operations Manager leading the day - to-day operations of a large pharmaceutical facility’s computer room, operations for the local help desk, site services personnel, supported and upgraded a LAN, and VOIP phone system.
• Led Monthly IT Operations Meetings - Met with the facility VP of Operations and staff of Sr. Directors to collaborate on setting the IT strategic plan in support of the facility’s overall 5-Year Technology Strat Plan.
• Owned the IT strategic plan and was responsible for implementing IT and business projects in support of the overall Technology Plan.
• Initiated and conducted a comprehensive technology review of all IT systems in the Operations, Engineering and Quality Departments which spun off numerous system and application upgrades, enhancements and replacements to ensure a robust and reliable environment. This was aligned with the various business unit’s initiatives and projected growth needs.
• Supported business units by acting as their IT representative when they initiated new projects. This facilitated alignment of the unit’s business needs with the overall IT and Facility Strat Plans.
• Co-Leader for the quarterly project review board meetings which included in-flight projects and scheduled new projects for initiation based on the roadmap and Strat Plans.
• Hard skills in Program and Project Management managing multiple large, complex and cross functional projects, with emphasis on systems and technical environments
• Capable of working faced paced and independently.
• Ability to navigate and be successful in a highly matrixed organization
• Sound business and technical acumen
• International experience including dispersed Teams
• Unique Business and Technical background
• Ability to interface with all levels of an Organization - Proven ability to quickly earn the trust of sponsors and key stakeholders; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguity
• Strong background of Employee Development
• Managed IT Technical Direct Reports as well as contract support personnel
• Focused and versatile team player that is comfortable under pressure
• Highly skilled with Organizing and Controlling complex programs
• Understand project interdependencies and anticipate/manage/mitigate risks at a program/portfolio level.
• Adept at establishing and managing budget goals and activities.
• Highly organized, proactive to address potential issues before they become problems, and possess ability to influence others.
• Managed IT Technical Direct Reports as well as contract support personnel
• Developed Computer Room Disaster Recovery (DR) Plans, authored and executed DR Test Scripts, and lead business areas on developing Business Continuity Planning.
• Authored numerous IT policies and procedures, including SOP’s for use in an FDA regulated environment.
• Managed client relationships or both incumbent and new outsource providers.
• Extremely adept at building and managing teams across department and organization lines.

EXPERIENCE:

Confidential

Global Transition Manager, Austin, TX

Responsibilities:

• Engage with the account team during the pursuit process to deliver the end to end transition program solution for the client; taking control, and leading, the due diligence exercise to reduce risk and uncertainty within Confidential ’ offering to the client
• Accountable for the delivery of the end to end transition program and hand over of services to steady state support
• Operate at CXO levels to manage the client’s expectations; communicating verbally, through presentations and in writing to articulate the value of Confidential ’ solutions to senior client executives, senior managers and stakeholders
• Act as the single point of accountability for all transition services provided to the client from the outset of the sales process through to the handover of services to the Confidential delivery teams
• Lead the pursuit team, and take personal accountability, for architecting the transition solution including the development of all the cost estimates, the required resourcing levels, the work plans and the end to end production of all transition elements of the client proposal
• Conduct and/or participate in workshops and focus groups to help prospective clients and client advisors define their requirements and build a business case for outsourcing
• Lead the creation and execution of the due diligence schedule ensuring that all risks and assumptions are carefully documented during the creation of the customer solution so that these can form the foundation of the due diligence
• Provide leadership to cross-functional and cross-cultural engagement team members and ensure that transition managers and/or leaders assigned to the engagement are adequately mentored and guided to assist them towards meeting the requirements of their development plans
• Perform all aspects of transition program management including the development of transition plans, end to end resource planning and allocation as well as tracking and improvement planning where required
• Ensure that the transition is managed in a manner that maintains the profitability of the engagement whilst delivering Confidential ’ contractual commitments to the customer in line with the customer’s stated requirements
• Ensure that the engagement team meet their service level commitments in line with the contract and stated acceptance requirements prior to handing over the services to the delivery teams
• Ensure that an effective handover to the engagement manager is undertaken prior to the end of the transition
• Lead the development and use of role specific competency / technology frameworks, tools and templates to support future transition activities and improve engagement predictability
• Accountable for the development of transition managers and/or transition leaders assigned to you through agreement of clear objectives and development targets

Confidential

Director IT Program Management, Irvine, CA

Responsibilities:

• Program Director for all aspects of the execution of a global transition program of infrastructure and end-user services with multiple multinational strategic outsourcing partners to secure the strategic objectives of the infrastructure outsourcing sourcing initiative.
• The infrastructure outsourcing program consists of multiple transitional and transformational projects for various services, such as; data center facilities; data center services including systems & network monitoring, Unix and Wintel engineering, messaging support and physical DBA support; helpdesk service delivery centers (globally), desk- side site support (globally); PC and Laptop lifecycle management; user account provisioning; and server hardware provisioning.
• Overall I.S. Program Manager - coordinate and oversee several complex transition schedules. Seven distinct functional towers reporting in, with staggered go-live dates.
• Successfully launched Global End User Computing, North America Site Services, replaced incumbent Service Desk with a new provider / new location, transitioned Network Data and Voice, and Wintel, VMWare and User ID Admin services within 121 days of the Program kick-off meeting.
• An additional set of Data Center Services, as well as Service Desks / Site Services in LATAM and APAC regions scheduled to cut over in the 55 days following initial go live dates.
• As Program Director I was responsible for all aspects of the execution of this global transition program of infrastructure and end-user services with multiple multinational strategic outsourcing partners.
• The Data Center relocation / migration was a major Tower, which involved leveraging the Confidential Data Center Standards for the vendor to design a new DC at a green field site.
• The DC migrations occurred in numerous waves. Wave groups were initially developed by the Tower with End User input. Once baselined, I managed the issues and conflicts which were brought up by the End Users, who frequently wanted to delay their application’s migrations.
• Overall, I led the IT Outsourcing Program to transition 38 services, within 13 go-live buckets, in a 12 month period of time.

Confidential

Sr IT Manager, Confidential, TX

Responsibilities:

• Manager of the Infrastructure and Desktop Services team in support of the facility. Four direct reports.
• Managed a comprehensive IT Department Employee Development program which resulted in the immediate promotion of a direct report to fill vacated IT Manager role when I was promoted to Director.
• Provided first level support for the SAP R/3 ECC 6.0 Enterprise ERP software. Coordinate the SAP Super User Group’s in-house Development and Validation Testing activities.
• Supported Confidential ’s Engineering Department’s Applications, such as SCADA, SPC and other systems.
• Maintained cGMP Compliance Status of Confidential ’s Qualified LAN.
• Coordinated IS Resources to support the Validation of over 35 Application Software systems.
• Integrated IS Resources to work with the Confidential Validations Department.
• Provided Plant-wide Training on key IS Corporate and Local Policies, Procedures and Forms.
• Support and Research Solutions for other plant initiatives, such as free-standing Kiosks for the Employee Self-Service initiative.

Sr. App Maintenance Consultant / Manufacturing Manager, Confidential, TX

Confidential

Responsibilities:

• Completed an upgrade from SAP R/3 45B to Enterprise 470 in 2003.
• Completed an upgrade from SAP R/3 31H to 45B in 2000.
• Configuration of the PP, PPPI (including PI Sheets and Electronic Batch Records) and Plant Maintenance modules.
• As a part of PM duties, also proficient in configuration of WM for spare parts management.
• Provided secondary support for Purchasing, QM, and MM functions and modules.
• IS Lead for Confidential ’s Electronic Batch Record project, which had a go-live in September of 2004. Duties include performing all configuration of the PPPI area, including all required Process Instructions needed for the Master Recipes. Designed and created the Master Recipes used to render the PI Sheets.
• Project Lead for the Validation and Implementation of Electronic Signatures in the PPPI area.

SAP R/3 Implementations

Confidential

Responsibilities:

• Finalizing the project budget, tracking the budget daily, and establishing the project plan using Microsoft Project.
• Developed the Site Local Design document with the Plant Steering Committee, Confidential Core Team and Local Implementation Team.
• Coordinated all activities with the Corporate Validation Team, including establishing the methodology for FDA compliant Validation testing.
• Working with the MM Core Team Lead, designed and configured the Warehouse Management area.
• Configuration of the PP module specific to the use of Production Orders, Routings, Bills of Materials, Work Centers and the interfaces to the WM and QM modules.
• Primary duties were to work with the Local Team and the Plant Steering Committee to develop the Local Design Document, configure the SAP R/3 system based on the Local Design, coordinate with the technical ABAP/4 Programmers any interfaces or modifications required, ensure all Validation Testing is completed properly.
• Designed and configured the IM and PP area of SAP to ensure proper material flow into, within, and out of the manufacturing site for this non-Warehouse managed site.
• Leader for training the Security Teams from both sites on using the Profile Generator. Lead these two Teams in creating the necessary Activity Groups, and performing FDA required Validation Testing on the Activity Groups.

Confidential

Team Leader

Responsibilities:

• Expert knowledge of the Production applications side of R/3.
• Expert knowledge level in the areas of Production Planning, PP-PI, Warehouse Management, and Inventory Management.
• Practical, hands-on experience with the Quality Management as end user, with Inspection Plans and Usage Decisions
• Assisted with the development of new Business Process Scripts, Standard Operating Procedures, and teaching Job Aids. This assistance included authoring the documents, and helping with translation of existing materials into Portuguese.

Confidential, Texas

Team Leader

Responsibilities:

• Lead a sub team in designing and conducting end user training during the implementation project. Personally developed over twelve 4-hour training sessions. Four sessions in each of the following areas: Production Orders, PP-PI and Process Orders, and Warehouse management.
• Conducted 16 training sessions entitled SAP Overview. These 2 hour classes were the first formal training sessions most end users attended, and laid the ground work for their ability to function in detailed departmental training classes.
• Trainer in over 100 hours of classroom training during a three week period immediately prior to “go-live”.