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Business Process Manager Resume

West Lafayette, IN


  • Experienced Procurement Professional with more than 20 years experience negotiating, communicating, organizing, and collaborating with suppliers and internal customers. Results - oriented with proven success in long-term supplier relationships and e-procurement system implementations.


Confidential, West Lafayette, IN

Business Process Manager

  • Provide support in areas of process mapping, process documentation, staff development, training and projects as assigned.

Strategic Sourcing Manager

  • Coordinated the implementation of the procurement contract tracking system

Business Process Manager



  • Project manager for the BOILERMART (e-catalog) implementation
  • Key role in implementing the monitoring and measuring of the Procure to Pay reports
  • Coordinated the data gathering from several areas across campus for the BBC Disparity Study conducted by the State of Indiana
  • Coordinated the decommissioning of the Ariba system (legacy e-procurement system)
  • Implemented the merging of the fully executed log spreadsheet and database into a single database (Numara)
  • Coordinated the data gathering between the University and the suppliers for the Huron Consulting engagement
  • Liaison between Business Services Communication and Training team and Procurement Services to coordinate the creation and updating of Business Process Procedures (BPP) and system wide (SRM) training materials

Interim Team Lead


  • Key role in structuring post implementation support organization
  • Implemented a major Service Pack Upgrade
  • Worked with process owners on identifying, correcting and managing line item contract unit of measure issues
  • Improved sourcing cockpit performance
  • Identified the need and obtained approval for various consultant groups to assist in optimization and stabilization of the Confidential modules
  • Project manager for the N-step fiscal approver routing in SRM
  • Project manager for the implementation of the Goods and Services tab in SRM for University Stores products
  • Project manager for transition from SRM Component Planning to SRM Shopping Carts for Physical Facilities staff

SRM Subject Matter Expert

  • ERP Implementation in 18 months
  • Mapped and prepared business processes for blueprint phase
  • Created functional specifications for procurement related activities in SRM, ABAP and BW reports, and data conversions from legacy systems
  • Prepared business process procedure (BPP) documents in RWD
  • Prepared test scripts and performed FUT testing
  • Coordinated user acceptance testing
  • Served as a backup for SRM system configuration
  • Coordinated implementation of cXML order transmission for selected suppliers
  • Completed C.P.M. certification


Procurement Manager

  • Managed a systems support team of technical and business positions
  • Managed a team of purchasing agents for academic and research related commodities
  • Implemented 2 major e-procurement system (Ariba) upgrades requiring redesign of business processes and training for 4500 users
  • Key role in restructuring and creating new positions to better support the e-procurement system
  • Implemented Purchasing helpdesk which is still in existence
  • Introduced utilization of the Ariba Supplier Network for external suppliers
  • Implemented third party catalog service provider
  • Implemented ghosted procurement card program

Catalog Manager


  • Established business requirements
  • Testing
  • Implementation of punch-out or CIF catalogs

Purchasing Agent

  • Established first Microsoft campus wide software agreement
  • Established large volume purchases for computer hardware and software
  • Implemented first preferred supplier agreement for the entire campus
  • Provided programming support to data and system area for 18 months


Senior Information Systems Analyst

  • Served as a technical specialist for HR and Affirmative Action Office in training, programming and systems activity while interfacing with the IT department.
  • Develop design and code for reports in response to ad hoc requests
  • Analyze and recommend changes to business practices and document flow for system implementation
  • Recommend, order, install and oversee computer hardware and software for HR
  • Compile data for national reports and surveys for state and federal agencies and other universities
  • Assist other areas of HR and Affirmative Action Office in project development, implementation and documentation beyond system activities

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