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Telecommunications Manager Resume

Auburndale, FL

SUMMARY:

  • Influential Technology Executive with 20 years of achievement in leveraging technology to drive organizational growth, performance, profitability, and expand intellectual property capital.
  • Acts as a change agent, capable of orchestrating transformative business strategy through data - driven decisions. Champions innovation with a focus on developing flexible, scalable solutions for consumer and organizational problems.
  • Diverse experience in high-growth, multi-locational organizations, and complex environments with extensive knowledge of the home healthcare and manufacturing industries.
  • Master’s degree in Project Management and has exceptional knowledge of Microsoft Project. All projects involved, researching qualified vendors, vendor engagement for proposals, direct technical vendor evaluation for proposed solutions, Statement of Work reviews, contract negotiations for work and pricing, managing changes and expectations, and managing multiple vendors (offshore and 3 rd party). Confidential ’s PMBOK used for project management methodology (Integration, Scope, Time, Cost, Quality, Human Resources, Communications, Risk, Procurement and Stakeholder management areas).
  • Offers outstanding talents in project management, team building, team consensus, and budget management.
  • Respected leader in highly matrixed corporate environments.
  • Major contributor for Company and Technology strategic planning. Developed, managed and reduced costs for technology budgets.
  • Vast experience in application development and managing development projects.
  • Systems Administration for Windows, Unix systems and blade servers running VMware.
  • Has performed various data/business/systems analysis to identify data issues and correct them, identify flaws in business processes and re-engineer the process.
  • Designer and administrator for databases.
  • Management of telecommunications and data networking.
  • Over 8 years of Microsoft SQL database administration, design, warehousing, upgrading, troubleshooting for health care and application development companies.

PROFESSIONAL EXPERIENCE:

Confidential, Auburndale, FL

Telecommunications Manager

Responsibilities:

  • Responsible for the management and integration of telecommunications services/systems for 50 locations across the country.
  • Manage and coordinate the development, implementation and maintenance of related systems, equipment and software, address future hardware/software needs and expansion/enhancement of the telecommunications network(s) to facilitate transfer of information and support the overall corporate informational resources’ needs and objectives.
  • Responsible for monitoring all communications billing to ensure end-user and vendor compliance and adherence to contracts.
  • Create RFP for all telecommunications (long distance and unified communications), interoffice networking, and network managed services.
  • Evaluate all RFP responses and negotiate final pricing and contract(s). Provide project management for location’s network upgrades, including new circuits, switches, routing, and implementation of new, hosted, VOIP telephone system.
  • Project management for company related network and telecommunications projects including:
  • Expansion of network from building to building at various locations
  • Enhance training capabilities
  • Reduce telecommunications costs

Confidential, St. Petersburg, FL

Infrastructure Project Manager

Responsibilities:

  • Plan, track and coordinate all technology related projects and tasks to achieve company goals and objectives.
  • All projects involved direct vendor evaluation for proposed solutions, Statement of Work reviews, contract negotiations for work and pricing, managing changes and expectations, managing multiple vendors.
  • Confidential ’s PMBOK used for project management methodology.
  • New Storage Area Network
  • Telecommunications system replacement and documentation
  • Data warehouse decoupling
  • New firewall
  • Implementation of Microsoft’s Service Manager and Orchestrator
  • Author policies and procedures to meet SOC and HIPAA audit requirements.
  • Family Home Health Services, Bradenton, FL
  • Information Technology Manager
  • Plan projects, prioritize and schedule, meet deadlines, contain costs and achieve company goals and objectives.
  • Manage following projects:
  • Invoice and cost reduction for networking and telecommunications - reduced costs by $120K/year
  • Optimization of MPLS network

Confidential, Reading, PA

Technical Consultant

Responsibilities:

  • Project Management, Network and Physical Security, Systems Administration, Application Development and Manage System Development Life Cycle for products, Problem Solving/Troubleshooting, Develop Company Technology Policies, Manage and Evaluate Telecommunications and Network Infrastructure, Develop Company’s long term technology plan and vision.

Confidential, Horsham, PA

Manager of Internal Technology

Responsibilities:

  • Develop and manage technology budget.
  • Projects planning, prioritizing and scheduling.
  • Maintain technical help desk and provide excellent customer service for all personnel.
  • Employee orientation and training.
  • Departmental training and career development.
  • Telephone system replacement
  • Disaster Recovery Plan including new backup solution for all servers and client PCs/Laptops
  • Customer Relationship Management
  • Laptop replacement and rollout
  • Manage telecommunications and network infrastructure.
  • Develop long term technology plan and vision.

Confidential, Reading, PA

Director of IT

Responsibilities:

  • Manage software development, technical services, customer service, and web hosting teams located in USA and India, specializing in development of ERP, CRM, Educational Accounting, web-based Payroll, and other specialized systems.
  • Business systems analysis, testing and process reengineering to obtain trouble-free software applications.
  • Support activities to develop and maintain customer relationships.
  • Leverage staff appropriately and contribute to staff development.
  • Manage life cycle for all software products.
  • Develop VOIP calling and billing system for Internet telephony with international communications capability.
  • Web enabled all applications to reduce maintenance/release distribution time and increase response time to customers, and increased availability of applications to customers to 24/7.

Confidential, Reading, PA

MIS Manager

Responsibilities:

  • Lead, direct and manage the MIS and Telecommunications initiatives enhancing systems capability to enable increased growth and profitability.
  • Identified a need to replace the Comdial telephone system. Wrote RFP, evaluated and negotiated bids and project managed the installation of an Iwatsu Adix telephone system. Increased telecommunications capabilities by 25% and system reliability by 15% (reducing maintenance costs substantially). Introduced Unified Messaging increasing ease of communications for all office employees.
  • Converted from an IBM System 36 running specialized RPG programs to a Syspro Impact Encore ERP system, using 3-tier SQL Server setup with separate application and data base servers, which dramatically improved technology system capabilities. Delivered project within scope and with little operational impact.
  • Developed additional Access/VB applications to enhance and further extend the Syspro Encore system and meet the company’s needs for production, sales forecasting, purchasing, and truck leasing.
  • Replaced existing firewall, increasing system security and increased system accessibility for remote sales people via VPN. Contracted external security company to provide penetration and vulnerability testing on the network. Resolved all issues relating to findings.

Confidential, Reading, PA

Information Systems Manager

Responsibilities:

  • Planning, organizing, directing and controlling all MIS functions, telecommunications, and MIS personnel for a multiple location company.
  • Responsibilities include the following:
  • Investigation and integration of new technology (Internet, EDI, bar coding, networking).
  • Develop Company Technology and E-Commerce Plans.
  • Manage and Develop Departmental Budget.
  • Manage Outsourced/Contracted Services and Projects.
  • Develop Company Technology Policies and Company Disaster Recovery Plan.
  • Analyze and improve business processes.
  • Systems administration for IBM RS/6000 running FACTS distribution software and PC network to remote branches across T1 and frame relay utilizing CISCO routers, TCP/IP.
  • Internal training for PC based software (Office 97) and FACTS system.
  • Purchase all telecommunications and computer systems' hardware and software.
  • Internal phone system administration for Executone phone systems (PBX programming, voice mail), T1, OPX circuits, and ISDN.
  • Manage migration from AIX and peer-to-peer network to Windows 2000 client-server network.
  • Administration of Windows 2000 client-server network.

Confidential, Reading, PA

MIS Manager

Responsibilities:

  • Systems administration and networking of IBM RS/6000 running FACTS distribution software.
  • Managing of all programming modifications.
  • Networking of sales offices in New Jersey, Allentown and Philadelphia.
  • All maintenance, purchasing, installation, and upgrading of all PC software and hardware and printers.
  • Investigate and integrate new technology.
  • Networking of Departmental PCs.
  • Manage IT department, projects, task assignment, and scheduling.

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