Cash Operations Supervisor Resume

SUMMARY:

Experience with a variety of business and technical software
Strong project management skills
Excellent oral and written business communication skills
Strong analytical and problem solving skills
Ability to learn and adapt to new processes and software quickly

PROFESSIONAL EXPERIENCE:

Confidential

Cash Operations Supervisor

Supervisor with direct reports consisting of EDI coordinators and EDI validation specialists. Supervisor responsibilities include managing schedules, performance and merit reviews, conducting interviews, administering disciplinary actions, business travel for self and staff, resolving client and staffing escalations, training, conducting remote meetings, documenting new technical and business processes, and participating in business requirement reviews with new and perspective clients. Special responsibilities include representing UPS as a key stake holder of new and updated functional global Confidential requirements for the Healthcare Industry (including verification of data mapping analysis documentation between different application file formats - IDOC XML to EDI X12, Flat File to IDOC XML, etc.) and estimating/presenting billing quotes to Healthcare clients for technical projects.

Confidential

Coordinator

Responsibilities:

IT project management (specializing in EDI) for multiple healthcare companies throughout the USA and Canada. Coordination of project tasks between multiple user groups (internal/external) to complete different EDI related projects. Other responsibilities include, providing cost estimates for different EDI/IT projects, prioritizing projects to different technical groups, working helpdesk tickets, training new team members, writing standard operating procedures, monitoring electronic financial and order transactions for proper processing (troubleshooting problems), and other projects as required.

Sr. Collections Associate

Confidential

Business-to-Business healthcare collections (soft collections) for multiple healthcare companies. Other responsibilities included credit card reconciliations, refund negotiations, freight claim processing, write-offs, posting incoming deposits, and managing/holding orders for accounts in bad standing.
Operations Management Internship, TheMIGroup
Responsibilities included job costing, taking inventory, communicating with customers, packaging/moving items, and extensive travel to job sites.

TECHNICAL SKILLS

SAP, Data Mapping Analysis experience in XML, IDOC, and X12 standards, Serena Business Manager (defect logging and tracking), HPQC (testing software), MS Office (Word, Power Point, Excel, Outlook, Access, Project), Financial forecasting software (Eviews), HTML, Internet/Intranet, Workflow optimization software (Extend), Reporting software (Cognos & Business Objects), Manhattan OMS and WMS applications, Chargeback software (Indirect Contract Management System), credit card processing software (Ipay), SharePoint, ORACLE, uPerform (training documentation software), Live Meeting, AMEX Business Travel

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