PROFESSIONAL SUMMARY:

• 7 years of IT experience in Development, Administration and implementation technology solutions.
• Expertise in SFDC, setup, Configuration, customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups.
• Hands on experience of Salesforce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages and working knowledge of Apex Classes, Controllers, SOQL and SOSL.
• Experience in using declarative features like validation rules, workflows, approval process for automated alerts, field updates and Email generation according to application requirements.
• Experience in SFDC Integration using Web Services and Apex Programming, Service Cloud, and Sales cloud functionalities.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers).
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Knowledge in developing web - based applications using Java, PHP, JQuery, CSS, HTML, JavaScript and AJAX Technologies.
• Experienced in implementing Customer and Partner Communities in Salesforce.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Extensive experience in Custom Integration of Outbound Messages, Workflow & Approvals, Queues, Assignment rules, Reports, Custom Objects and Tabs, Email Services, Security Controls, App Exchange Package & Custom Application, Sandbox data loading.
• Extensive experience in designing of custom objects, custom fields, Pick list, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Good knowledge on software development life cycle (SDLC) processes like Agile, Waterfall models.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case, implemented and worked on customer community portals and Partner portals.
• Experienced working on Continuous Integration using open source Software’s like GIT, SVN, Jenkins and ANT.
• Created Integration with Apttus CPQ and CLM Applications.
• Proficient in Data Migration from Traditional Apps to Sales force Using Data Loader.
• Experienced in developing Web Services for handling inbound requests from external web services and outbound calls to external systems using Force.com Web services API.
• Proficient in Data Integration and ETL TOOLS from Traditional Applications to Sales Force Using REST/SOAP API, Informatica on Demand.
• Flourished in both independent and collaborative work environments with quick learning abilities and excellent communication skills, presentation skills, trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, salesforce1, SOQL, SOSL, Apex Triggers, Deployments, Change Sets, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles.

Languages/Methodologies: Salesforce, Ajax, JQuery, Web Services, SOAP, WSDL, HTML, Web 2.0

Tools: and Utilities: Data Loader, Force Eclipse IDE, Ant, Visual Studio Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug.

Databases: Oracle 11i, Oracle R12, MS Access, and MySQL.

PROFESSIONAL EXPERIENCE:

Confidential, Jefferson City, MO

Salesforce Developer/ Admin

Responsibilities:

• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers.
• Work with Project Managers, Business Analysts and clients scope work and produce estimates to help define deliverables and timelines.
• Worked on web Services with SOAP API and REST API to make call outs and expose Salesforce functionality.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Experience with Force.com Configuration and Apex / Visualforce / API development along with IDE and Salesforce.com sandbox environments.
• Experienced working on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation leading to effective communication with customers and partner portals.
• Experienced
• Used SOQL & SOSL for data manipulation needs of the application using Force.com Explorer.
• Keep application users informed about system functionality and enhancements
• Provide application users with technical support logging and tracking identified system problems through resolution.
• Implemented Customer Communities as per Client requirements.
• Implementation experience with Salesforce Case Management, Salesforce Workflows, Salesforce Change Migration/Release process, Salesforce.com Sales Cloud, Service Cloud and segregation of Salesforce administration duties.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Apttus, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, Sales Cloud, Sales Cloud, Data Loader, HTML, Java Script, Eclipse IDE, Windows 7

Confidential

Salesforce Developer/ Admin

Responsibilities:

• Developed Apex Triggers, Apex Classes and Test Methods and maintaining roles, profiles and user accounts.
• Designed and Created Pages using Visualforce and apex for Customer Communities in Salesforce.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Developed Visual Force Pages for certifying the User data available for scrubbing.
• Expertise in designing and implementing organization wide Data Management by securing and sharing data acces s .
• Worked on Continuous integration for Auto deployments and unit testing using ANT, Jenkins and GIT.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements in the agile methodology
• Implemented SFDC Integration using REST/ SOAP Web Service API’S.
• Designed and deployed the custom objects, custom tabs, entity relationship data model, validation rules, workflow rules, and page layouts, visual force pages to suit the needs of the applications, implemented and worked on customer community portals.
• Experienced in working with Oracle CPQ for improving the sales system.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
• Implemented web2case and web2lead functionality and designed web pages using visual force, HTML, JavaScript, CSS and Ajax for capturing customer’s information.
• Designed and developed apex classes, extensions and apex triggers for various functional needs in the applications.

Environment: Saleforce.com platform, APTTUS, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Warren, NJ

Salesforce Developer/ Administrator

Responsibilities:

• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports, and Dashboards.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Conducted Requirement analysis and Design Walkthroughs along with the designers, consultants and management staff.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Implemented Web-to-lead to track and solve leads from the website
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to application needs.
• Provided training to internal business users to use application and develop their own custom reports.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Environment: Saleforce.com, Force.com Explorer, Apex Triggers, Visualforce Pages & Apex Controllers, Salesforce.com Data Loader, Siebel, Eclipse IDE, Custom Objects, Custom Tabs, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, WSDL, SOAP, SSIS, ETL, AJAX, MVC Design Patterns

Confidential

Salesforce Consultant

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements and worked in the agile methodology.
• Used custom tabs to monitor the use of company applications by customers and licensed users.
• Customized standard sales force objects like campaigns, leads, accounts, contacts, and opportunities.
• Created custom field and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Used Chatter API to quickly collaborate with the team members and used to get feedback for the product development.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
• Migrated data from Legacy Systems to Sales force CRM using data loader.
• Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Saleforce.com platform to identify issues and gaps in current Reporting format and suggested implementation of the Analytical tools provided by the Sales force.com to enhance Reporting and Data consolidation.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Involved in solution designing, effort estimate and release planning
• Implementing new Salesforce.com features and functions new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
• Created Workflows, Email templates and Email services
• Used Inbound Email Handling service to read the user’s response received by Salesforce and manipulate the data according to the response
• Built a custom Approval Process which sends out a notification to let the reviewers know about the new data created in the system.
• Created a batch class which deletes all the chatter posts and chatter files which 6 months are and older
• Did code optimization on complete existing code in the application single handedly to follow the best practices and not to hit governor limits. Also maintained single trigger per object with the help of classes and helper methods
• Developed Apex Classes, Triggers, Visualforce pages and Test classes
• Worked on release management items i.e. component tracking, pre-deployment activities, Code backup, Data backup, code migration through change-sets and Force.com IDE and post deployment activities
• Experience in troubleshooting Test/Deployment failures blocking deployments
• Worked on Data migration activities using Data Loader and Workbench.
• Defect Management through HP Quality Center and Bug fixing
• Documented Solution Design and Technical implementation

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.