SUMMARY:

• Over 6+ years of experience in IT industry in SalesForce Customization, Security Access, creating profiles, roles, users, page layouts, and email services.
• Experienced in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, SOAP based Web Services, Force.com API, SOQL and SOSL, Salesforce App Exchange and JAVA and C# on demand.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Experience in development, configuration, Implementation, and Support of sales force CRM, and Sales Force applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experienced in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience working with salesforce1 mobile application development and customizations.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S - Controls, Visual Force Pages, and Apex classes
• Hands on experience implementing Role Hierarchies and Sharing Rules for system security design.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns.
• Well versed with current releases of salesforce and hands on experience in new features such as lightening and Communities.
• Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components as required by business requirements.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Experience in migrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand, Cast Iron, and Data Loader.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center.
• Developed responsive Visualforce pages by using native components and HTML5 tags in the Visualforce pages. Written Visualforce pages to have look and feel same as Lightning.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Worked on consolidation of all existing Workflow rules in the new Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow.
• Worked in all stages of Software Development Life Cycle (SDLC).
• Interacted with Customers for requirements elicitation and created BRD for Salesforce.com implementations.
• Trained staff and executives to use the Salesforce application system.
• Proficiency in in developing Web based applications using C++, C#, Java, Java Script, .NET, XML, HTML, Microsoft Visual Studio, IIS Web Server, PHP, UNIX and PERL.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.

TECHNICAL SKILLS:

Salesforce Technologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production)

Other Programming Languages: Java, JavaScript, HTML, XML, DHTML, C, C++, C#

Databases: MS SQL Server 2000/2005/2008/2014, PL/SQL, RDBMS, Oracle 8i/9i/10g, DB2, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Beaverton, OR

Salesforce Developer/Admin

Responsibilities:

• Worked on Version one tool and Kanban Board.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Involved in Administration and Development of Salesforce.com
• Designed and developed customer solutions in VisualForce, Apex, Lightning, D/HTML, CSS, JavaScript, and other Technologies.
• Perform data management using ETL tools like Data Loader.
• Worked on customization like creating objects, fields, Page Layouts, Record Types, Workflow rules, Validation Rules, Approval Process by enhancing the salesforce applications.
• Worked on designing Reports and Dashboards.
• On-call support to Salesforce application 7 days/week.
• Worked on Custom Settings in Apex and Field Sets in Visualforce Pages.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app. Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Performed configuration, workflow design, and testing for: Products, Benefit services, Network, Claims, Fee Schedule, and Provider Contract.
• Worked on Integration with 3rd party application like Conga Merge, Docu Sign and CcScan .
• Responsible for converting one of the major application from Salesforce classic to lightning.
• Worked in Agile Methodology.
• Involved in Deployment by using Change Sets and Force.com IDE tool.
• Worked on creating Apex Triggers, Apex Classes, Visualforce Pages to get custom logic.
• Installing Applications by using AppExchange.
• Involved in developing salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Worked on writing Test Classes for Apex Triggers, Apex classes and Controllers.
• Worked on Schedule Apex Class and Batch Apex Class.
• Responsible for preparing User Guides and Configuration Workbook.

Environment: SFDC, Apex Data Loader, Force.com, Import Wizard, Lightning,, Eclipse IDE, Controllers, Visual Force Pages, Triggers, XML, Version one tool, Kandban.

Confidential, Washington D.C

Salesforce Developer/Admin

Responsibilities:

• Gather and documented enhancement business requirements, created and maintained functional and technical design and specifications, architecture design.
• Performed and documented unit testing and support User Acceptance testing.
• Provided initial diagnosis and triage of Salesforce issues.
• Performed and documented system and regression testing in support of hot fixes, minor enhancements, and defects.
• Documented system and business processes to guide support team.
• Supported the resolution lifecycle of all Levels of tickets (Sev 1, 2) in Salesforce Application and provided resolutions as per SLA’s.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Answer to functional questions relating to the application and transactions
• Provided support for various customized integrations (informatica, hybris, mule) to Salesforce.
• Support provision of weekly reports and updates for business prioritization of backlog work.
• Update all relevant documentation related to incident and enhancement efforts
• On-call support to Salesforce application 7 days/week 24 hours
• Working in Agile Methodology, planned all the activities to meet the sprint requirements with 99% Success rate.
• Supported alignment with current Confidential ’ support governance model, release management and enhancement processes as well current metrics and SLAs.
• Used the Lightning Aura framework to build the components when upgrading legacy customer portal to Community for Clients.
• Responsible for maintaining 6 highly available lightening applications and made several enhancements based on the requirements.
• Part of team that migrated from portal to Communities, in this process used the new feature of lightening and developed several lightening components.
• Provided ongoing salesforce.com maintenance and administration services including periodic data purging, custom objects, workflow.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component &Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE

Confidential, Tallahassee, Florida

Salesforce Developer/Admin

Responsibilities: -

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Worked as an Admin to identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Understanding requirements and involved in designing object structure.
• Designing apex pages and providing feasible solution for performance improvement
• Implemented sales cloud console for sales.
• Responsible for Data Migration and Data Management activities.
• Creating custom dashboards using Jquery graphs by consuming json data.
• Implemented workflows and Batch classes and schedule jobs for send sending notification
• Implemented Ajax toolkit and force Tk for fast access of data and API calls
• Written triggers and batch classes in Salesforce.
• Implemented packaging standards for App exchange.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex with External services by making callouts that used SOAP and WSDL
• Worked with SOAP UI tool in mocking the request and response of the two systems communicating with each other.
• Consumed SSL certificate for integrating with legacy system.
• Used connected app for Rest services.
• Written Batch classes and Scheduling jobs.
• Run the zap tool for security and provided resolution for security related issues in Salesforce.
• Used Ajax toolkit in Salesforce for fetching data in script.
• Written metadata class for dynamically inserting folder to static resources.
• Responsible for the Release Management, migrating code from development, UAT to production.
• Involved in Client Interaction, Task Tracking and Delivery Management.
• Submitted for security reviews and made changes accordingly.
• Run Zap tool and fixed related issues.
• Implemented sites and communities.
• Worked on Agile Methodology.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component &Controllers), Pages, Data Loader, Workflow & Approvals, Email Services, Security Controls, Sandbox data loading, Eclipse IDE

Confidential, Raleigh, NC

Salesforce Developer/Admin

Responsibilities: -

• Worked in Coordination with Business Analyst gathering requirements and providing the solution effectively.
• Developing and Designing custom user-interface using Visual force pages along with HTML, CSS, JavaScript and writing custom classes to support these pages in Salesforce.
• Created Customer Portal and Communities so that Customers can register and manage their Accounts.
• Experienced in handling help desk tickets for all types of salesforce.com and Integration requests.
• Working on Opportunity, Lead, Products, Quotes, Accounts, Cases objects with business for Salestool and Marketing.
• Experienced with Data loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma-separated values (CSV), implanted Automation of their loads.
• Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
• Implementing Email to Case for Customer Service.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Creating and managing custom fields, page layouts, Visual Force pages, triggers, search layouts, record types, workflows, approval processes and validation rules
• Performing development, customization, and administration on the Salesforce.com CRM application for mapping it to the existing business process
• Manage the software testing process, creating test classes to achieve the desired test coverage for migration of code.
• Experience in using Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Experienced in SFDC configuration.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Apex Data Loader, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Tampa, FL

Salesforce Developer/Admin

Responsibilities:

• Worked on Account and Contact Management, Opportunity Management, Contract Management, Product Management, Price Books, Asset Management, Territory Management, Security, Roles and Hierarchy.
• Implemented mass data loads and pre-deployment testing.
• Interacted with various business team members to gather requirements and documented the same.
• Worked on advanced workflow rules & Approval processes.
• Prepared BRD's implementing ER Diagrams, Mock Screenshots, Algorithms and Pseudo codes in the document as per the requirements
• Designed Test Scenarios, expected results for the Use Cases, and documented them.
• Worked on Regression tests based on fixes and new enhancements.
• Worked on implementing new business logic using Apex code (Classes, Triggers and Visual Force Pages)
• Involved in developing Salesforce Lightning Apps, Components.
• Hands on experience on Sales force lightning for Customizing Reports and Dashboards for business use.
• Created triggers to enforce the constraints on the fields and to schedule tasks.
• Created auto assignment rules using the workflow process to route tasks.
• Created Test Classes to check the validation of triggers and workflow rules with 90% code coverage.
• Standard and custom controllers were used to handle queries.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Used SOAP API’s to create, retrieve, update or delete the records on the objects.
• Worked on Agile Methodology.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Minneapolis, MN

Salesforce Developer/Admin

Responsibilities:

• Worked as team member and performed the roles of Salesforce Developer/Admin in the organization.
• Interacted with Business Stakeholders to gather the requirements and Implement these requirements on Force.com Platform.
• Designed, implemented the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts, communities, chatter to suit the needs of the Application.
• Worked on creating the users and assigning the roles, profiles for different users in the organization.
• Created Object and Field level security to hide the critical information on the profile users.
• Created Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.
• Developed the application interface using Visual Force Pages and Apex.
• Designed and developed Apex Classes, Controller Classes, and Apex Triggers for functional needs in the application.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Organization security, Network-based security and Session security to implement platform security.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Custom Formula, Filed Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for managing Profiles, roles, public groups, queues, Permission sets, Sharing settings.
• Migrated data from csv files to SFDC using data loader.
• Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects.

Environment: Force.com Platform, Apex, JSON Web Services API, Rest Webservices, Visual Force, Data loader, Java, Security Controls, Windows 07.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Designed and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Worked on customization of standard objects like Lead, Account, Contact and Opportunity.
• Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Designed and executed solutions for challenges such as data mapping, object modeling, page layout design, and workflow rules.
• Analyzed data integrity issues and developed data migration templates.
• Created custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Performed mass insert, update, delete using Data Loader tool.
• Migrated the whole application from one instance to the other and production.
• Documented data mapping, reports and dataflow diagrams.
• Worked with AJAX tool kit to invoke Apex through anonymous blocks and public WebServices methods and proficient in loading data from legacy applications to force.com platform.
• Developed Visualforce pages, Visualforce custom components, portal pages with JavaScript for validation.
• Experience in REST API with Google Maps.
• Designed and developed APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Deployed changes from SFDC sandbox environment to Production environment using change sets and Force.com IDE tool.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Visual Force Components & Controllers, AppExchange, Apex Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool.

Confidential

Salesforce Developer/Admin (Intern)

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Was Involved in Setting up Knowledge Base for the Organization.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on data integration, data clearing, data transfer from third party API’s with requested permission sets using APEX data loader.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on detail pages.
• Used Apex Data Loader to migrate data such as accounts, campaigns from different legacy systems.
• Implemented Standard and Custom Apex Controllers to handle business logic and used debug logs to trace the execution.
• Created Custom Email Templates as part of sending Alerts to users based on the business requirement.
• Created Visual Force pages and components to render data from associated controllers as needed.
• Developed Triggers to handle bulk records within the governor limits to automate business logic.
• Used Enterprise WSDL and developed Inbound Custom Web Services to expose native logic to external clients.
• Development of SOAP and REST based web services used for custom development
• Implemented Test Classes to cover positive and negative use cases for Classes and Triggers and achieved close to 100% coverage.
• Performed IDE and Deployments across sandboxes and to Production Instance.

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Visual Force, SOQL, SOSL, HTML