SUMMARY:

• Around 7+ years of experience in the field of Information Technology with 5+ years of experience in Salesforce.com CRMPlatform, Apextechnologies, SalesCloud, ServiceCloud, Marketingcloud.
• Experience in the complete life cycle of project development (SDLC) including SystemAnalysis, Design, Development, Testing, Deployment and Maintenance.
• Experience in Business, Manufacturing, and IT/Software Domains.
• Experience using salesforce Lightning UI, lightning app builder, Lightning component framework, Lightning process builder.
• Experience in working with EclipseIDE with Force.com Plug - in and Mavens Mate environment for writing Business logic in Apex Programming Language.
• Strong experience in working with Cloud computing / SaaS technologies.
• Extensive experience in both SFDC Administrative and Development.
• Expertise in building lightning components using auraframework, creating Visualforcepages.
• Experience on communities and classic to lightning migration.
• Working knowledge on ETL tools like InformaticaPowercenter, SSIS and Reporting tools like OBIEE.
• Excellent Working knowledge on web 3.0 technologies like JavaScript, jQuery, AngularJS, HTML5 and CSS3.0.
• Used GITHub to merge the configurational code changes properly, and make sure that necessary Sandboxes are not out of sync, prior to deployment.
• Implementation experience of applications like the Sales, Marketing and Service and Support
• Implementation experience of Salesforce.com applications like the Sales, Marketing andService and Support Modules.
• Proficient in datamigration and integration using tools like Informatica on Demand, Data Loader, MuleSoft and Force.com migration Tool.
• Working experience on tools like fisheye for reviewing the code, sensei for sprint retrospection and planningpoker for estimating the story points.
• Created team specific agile process flow in JIRA to move tasks from one activity to another.
• Experience in using JIRA for issue tracking issues.
• Extensive experience in developing enterprise applications using .NET technologies such asAngularJs, MVC, XML, JDBC and CSS.
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Worked on designing SOAP/RESTAPIs integration architecture to provide the programming interface to interact with Force.com.
• Great involvement in creating salesforce LightningApps, Components, Controllers and Events.
• Altered existing Visualforce to adjust to salesforce new LightningUIencounter.
• Knowledge & experience working in teams implementing Agile Methodologies.
• Extensively worked on C#. NET, VB.NET, ASP.NET, ADO.NET, .NET Framework, Web Parts, Web Forms, Web Services, IIS6.0, HTML, AJAX and Java Script.
• Experience in ADO.NET components and good working experience in handling Stored Procedures, Functions and importing the data using DTS package in SQL Server 2000/2005.

TECHNICAL SKILLS:

Programming Languages: Java, APEX, HTML, SOAP DHTML/JavaScript, XML and XSL/XSLT

Salesforce.com Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers), Apttus CPQ

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Custom Metadata Types, Dynamic Visualforce pages, Force.com Platform (Sandbox, and Production).

Web Technologies/Tools: HTML, XHTML, DHTML, XML, XSLT, CSS, AJAX, JSON, Web services

Scripting Languages: JavaScript, ANT, UNIX shell scripts, and AJAX.

Databases: MySQL, Oracle 9i, MS SQL Server 2000/7.0/6.5, MS Access 7.0

Version Control Tools: VSS, CVS, GIT, Jive

Protocols: HTTP, HTTPS, FTP, TCP/IP, SOAP, REST.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Salesforce Developer/Administrator

Responsibilities:

• Created a framework using Apex flex queues to track a user process of granting login credentials to DASH (Customer portal).
• Responsible for requirements gathering from business users and prepare technical requirement specification document, Implemented Agile Methodologies in developing SDLC.
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visualforce page by using new Lightning out feature by event-driven programming.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Experience Lightning Component Framework Components and extensions that allow you to build reusable components, customize the Salesforce1 Mobile App, and build standalone apps.
• Aura open source technology that powers Lightning Components and Aura namespace contains all the basic building blocks for defining components and applications.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Dealing with Customer Acquisition and customer retention and worked with various SFDC implementations covering Sales cloud, Service cloud, Marketing Cloud and Communities.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• As a part of the marketing cloud implementation worked with email studio and Social Studio.
• Marketing cloud implementation, automation of lead process.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers& Web Services API.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Working with administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.

Environment: SalesForce.com CRM Application Platform, Salesforce lightning, Sales cloud, Service Cloud, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, SSO, Sfd2sfdc

Confidential, Cary, NC

Salesforce Developer/Administrator

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Created Custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Working on APTTUS new product X-author for excel, Product builds its app in excel and replicates same into salesforce, by this we can work on sales force object directly from EXCEL.
• Developed several Lightning components, Global actions, Process Builders and object specific actions.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Worked on Lightning Process Builder to consolidate existing workflow rules.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked in roll-out of Salesforce1 mobile and developed Lightning Components - Controllers, Helpers and Styles.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Developed Lightning app for agent with enhanced Lightning templates.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Worked widely with AngularJS for developing mobile/web and web solutions in creating Visualforce pages
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript, AJAX and JSON and Angular Js.
• Built front-end UI of CRM application on Salesforce by utilizing Page Layouts, Tabs, Custom fields, Custom objects, Marketing, Sales, and Service functional domain experience using Salesforceand other CRM Applications
• Defining/designing SOAP web services to interact with CSP, CTP and Work Bench.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Worked on integration of two instances using APEX REST API callouts. Configured Connected App to integrate Salesforce.com with two external JAVA applications to capture Accounts, Contacts, and Leads (Web-to-Lead implementation) using REST API.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Chatter & App-exchange applications
• Implemented Salesforce 3rd party applications /AppExchange applications (Examples, Salesforce CPQ, Five9, Salesforce Billing, HG Data.)
• Maintained Salesforce 3rd party applications /AppExchange applications (Examples, Salesforce CPQ, DocuSign, Insidesales.com, Five9, Drawloop, HG Data, Reference Edge etc.
• Worked on Heroku Deployments while integrating with different environments.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Palo Alto, CA

Salesforce Developer

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC
• The project involved reshaping the company's existing Salesforce/Veeva CRM application.
• Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
• Responsible for performing administrative functions in Salesforce like creation and modification of picklists and lookup fields.
• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs and Components.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Queues, Public Groups and Email Templates.
• Worked on support tickets in the following area: Roles, Profiles, Access Settings, WorkflowRules, Validation, creation and modification of fields and page layouts, upload of data.
• Worked on the Front-end UI like HTML, XML, CSS, JSP, JavaScript, Ajax, WSDL and SOAP. Experience developing with JavaScript, HTML5, and CSS3
• Knowledge of JavaScript frameworks including jQuery, Bootstrap.
• Involved in Salesforce Wave Analytics Rollout. Created Wave applications by generating various Data Sets, Data Flows and working with JSON files and using SAQL
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Implemented the requirements on Salesforce platform and Force.com IDE Plug-in using Eclipse.
• Integration between SFDC Deal Support Request and UVC Licensing server using Apex Callout to trigger an email to be sent out from the licensing server with the trial extension file.
• Extensive experience of Salesforce.com applications like the Sales, Marketing and Service and SupportModules.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Wave applications by generating various Data Sets, Data Flows and working with JSON files and using SAQL.

Environment: Force.com Platform, Sales force Unlimited Edition, Salesforce, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Apex, Visual force, Web Services, Reports, Force.com Eclipse Plug-in, Salesforce sandbox, data loader, Email Services, Security Controls, Chef, Jenkins, Docker.

Confidential, Houston, TX

SFDC Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created email templates and inbound emails using Visual force for the clients and customers
• Created UI for new application and AppEx Packages for different MSPR Applications on Salesforce.com.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.
• Created profiles and implemented Object level, field-level and record-level security.
• Gathered requirements for the salesforce.com as per project requirement using different methodologies and tools.
• Responsible for the Veeva/Salesforce CRM integration project.
• Collaborated with a team of employees from various departments to outline the business processes for effective CRM integration.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experience in web technologies like jQuery, HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API.
• Good experience in using Oracle, MS Access, MS Excel, SharePoint, SQL Server and SQL databases and Familiar with Stored procedures triggers and Functions using PL/SQL, JSON and AJAX.
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications.
• Designed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Worked with App exchange application Informatica for data migration.
• Using the web service API to retrieve, deploy, create, update and delete customization information such as custom object definitions and page layouts, for your organization.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Software Developer

Responsibilities:

• Mainly involved in requirement, analysis and application designing sessions with business analysts and team members to outline the proposed IT solution and participated in preparation/modification of requirement specification document using UML.
• Developed the website using Web forms, Win forms, MTS, HTML, XML, XSLT, ASP.Net and SQL 2008.
• Have In-depth Knowledge working with Java and NodeJs.
• Responsible for designing and developing a web based application on Spring MVC architecture standards.
• Used Spring Model View Controller architecture. Used JSPs in front-end, Used XSL/XSLT for transforming common XML format into internal XML format.
• Involved in various phases of SDLC of Customer Search module.
• Designed and developed the Web-based User Interfaces, JavaScript, AJAX, JSTL, HTML and CSS.
• Debugged the code using Java debugger and Eclipse and used exception, condition and other break points.
• Written UI/Business validations for the owned use cases perform unit testing and integration testing of owned use cases.
• Used SVN for version control.
• Involved in the meetings to gather the business requirements. Provided inputs, and documented the requirements.

Environment: J2EE, Spring MVC, Java Script, AJAX, JSTL, HTML, CSS, Eclipse IDE.

Confidential

Software Developer

Responsibilities:

• Involved in analysis and design phases of Software Development Life Cycle (SDLC/Waterfall
• Developed the application using Eclipse as the IDE and used standard features for editing, debugging, compiling, formatting, build automation and version control (CVS
• Involved in Object Oriented Analysis and design using UML and create activity diagrams, sequence diagrams, class diagrams and use case diagrams for various use cases using Rational Rose.
• Implemented the controller using J2EE (Servlets
• Development UI modules using HTML, JSP, JavaScript and CSS.
• Involved in the integration of spring for implementing Dependency Injection (DI/IOC
• Used JavaScript for client-side validations, and AJAX to create interactive front-end GUI.
• Involved in coding for presentation layer using JSF framework, JSPs, Java Script, XML/XSLT.
• Developed and deployed EJB components (business tier) into the Websphere Application Server (WAS
• Written stored procedures to add, update and delete data from Oracle Database
• Implemented struts validation framework for serve side validation.
• Experience in application design and development with a comprehensive knowledge of Java and J2EE. s.

Environment: Java 4, JSP 2.0, Servlets 2.0, Apache HTTP Server, Java, J2EE, Servlets, Velocity, Java Script, Oracle 9i, XML, Maven, AJAX, Eclipse, IBM Web sphere, JBoss, CSS, UML.