SUMMARY:

• A certified SAP professional with 6 year of experience in Business Analysis, System Analysis, SAP Analysis, Report Analysis, Marketing Analysis and Testing in Implementation, Support and Maintenance project.
• Experienced working in various domains and systems such as eCommerce, Retail and Customer merchandising, Manufacturing, Insurance, Online Gaming, SAP ERP, Supply Chain Management (Inventory & Order Management), and Mobile Apps (Android and IOS) etc.
• Excellence in Working with Sales and Marketing team to identify their needs and wants to drive the most effective business rules and processes.
• Skilled in Gathering Requirements and technical writing (English & Chinese) including Business Requirement Document (BRD), Functional Requirement Document (FRD), and Use Cases Specifications etc..
• Strong process modeling using UML diagrams - Use Cases Diagrams, Activity Diagrams, Class Diagrams and etc. in MS Visio.
• Extensive experience using Axure RP and Pencil Project to create website and mobile application prototypes.
• Experience in Requirement Analysis, JAD sessions, Business and Systems reviews and working sessions to understand the requirements and system design with good understanding and knowledge of GAP Analysis.
• Experienced and skilled in preparing product backlog, sprint backlog, user stories for sprint meetings under agile environment.
• Experienced in creating Business Use Cases, test scenarios and test cases for User Acceptance Testing (UAT).
• Familiar with Data cleaning and Data mining using Google Refine and SQL Server Analytical Service (SSAS).
• Configuration expertise in the areas of Order Management, Shipping, Billing, Pricing, Availability check in SAP SD module.
• Skilled in Configuration data (like pricing conditions), Master data (like Business Partners and Products), and transactional data (like Sales Orders).
• Expertise in configuring BW objects, including Info Objects, DSO and Info Providers.
• Ability to read and understand the logic of various programming language such as Java, Python, JavaScript, HTML and CSS.
• Hands on experience with SAP Business Objects, Crystal reports and SAP BExAnalyzer, BEx Browser, Query Designer, Web Application Designer and other reporting/Business Intelligence tools such as MicroStrategy and Data Visualisation tools such as Tableau.
• Experienced in SDLC life cycle development such as waterfall, iterative and agile methodology.

TECHNICAL SKILLS:

Management Tools: Microsoft Office, JIRA, MS project

Business Modeling Tools: MS Visio, UML, Axure RP

RDBMS & Reporting Tools: Tableau, Microstrategy, Visual Studio 2014, Excel, MS SQL Server, MySQL, SAP business object

Programming Languages: Python, Java, HTML 5, PHP, visual basic, JavaScript

Educations/Certifications: Bachelors in Information System

SAP TERP 10: Certification

PROFESSIONAL EXPERIENCE:

Confidential, CA

Sr. Business Systems Analyst

• Responsible forGathering Requirements and authoring Business Requirement Document (BRD), Functional Requirement Document (FRD), and Use Cases Specifications etc . for online retail store .
• Wrote Product Backlog and derived user stories from functional requirements.
• Worked with project manager to develop the project plan to identify the scope, timeline, and cost.
• Built prototype for website design and mobile application using Axure RP and Pencil Project.
• Collaborated with UI/UX and developers to design and manage the relative APIs such as Payment APIs via Stripe.
• Collaborated with Sales and Marketing team to identify their needs and wants in order to come up with the most effective business process.
• Worked closely with business users, technical teams, and senior management team to communicate and deliver the business requirements.
• Used MS Visio to design the business process and UML diagrams - Activity diagram and Use Case diagram.
• Involved in UAT testing activities including writing Test Plans and test cases to track the issues and generated defect reports.
• Coordinated with stakeholders and IT teams to avoid project delay due to the change of requirements.
• Conducted JAD session, sprint planning meeting and sprint review meeting.
• Assisted in User Acceptance Testing (UAT) by providing test scenarios and test data, and performed manual test.
• Interfaced with other developers, team member and QA in resolving the defects found in the application during testing.
• Monitored, tracked and documented the progress of the project by use requirement traceability matrix.

Environment: Waterfall/Agile, SAP, Bootstrap, Microsoft Office, Axure RP, BRD, FSD, Android, API, HTML, CSS, Java, JavaScript, SSAS, SSRS, Tableau, Business Intelligence, API, eCommerce, JIRA, MS Visio, Mockingbird, UML, UAT,RACI chart, ETL, Requirement Traceability Matrix

Confidential, MI

Sr. Business Analyst

Responsibilities:

• Gathered/elicited requirements from stakeholders and Subject Matter Experts (SMEs) using JAD sessions, personal interviews to get better understanding about the client’s needs to improve claims process flow.
• Wrote Product Backlog and derived user stories from functional requirements.
• Conducted Gap Analysis to identify the gaps in the Worker's compensation and the Non-worker's Compensation .
• Developed As-is and To-be processes for the claims business process.
• Performed Competitor Analysis and Risk Analysis to help our team make better decisions and increase profitability by benchmarking and analyzing the collected data.
• Built prototype to show stakeholders the clear claim business process via Axure RP .
• Wrote user stories from functional requirements to help stakeholders to understand.
• Enhanced data visualization through to use of Tableau by enabling an interactive way of approaching claims investigation exclusively for premiums forecasting and fraud detection.
• Led sprint planning, daily scrum, and sprint reviews as a Scrum Master.
• Generated, managed, and tracked user stories, issues, and assigned tasks into JIRA.
• Collaborated with QAs to conducttest plans and prepare test cases for validating claims rules and ensuring that maxima and minima are set for claim limits.
• Assisted project team to escalate current SAP ECC system to meet client’s requirements
• Assisted the HR department to develop a HCM model for the recruiting process.
• Developed data marts with technical teams through collaboration in executing the data mapping and data migration elements of the project.
• Led the extraction of data for the claims status by performing SQL queries using the Oracle database, and then creating reports based on the query outputs filtered by various regions.
• Monitored, tracked and documented the progress of the project by using requirement traceability matrix.

Environment: SAP, Tableau, Agile, Microsoft office, Oracle database, User Stories, Business Intelligence, HR/HCM, JIRA, Feature Map, Gap Analysis, PL/SQL, UAT, Requirement Traceability Matrix (RTM)

Confidential, MI

Business System Analyst

Responsibilities:

• Researched on the design and essential functionalities of the official website.
• Performed GAP Analysis to identify the current situation and the future state want to reach on the current website.
• Interviewed manager, end users individually or in group, held brainstorming meeting and teleconferences to elicit requirements.
• Gathered requirements pertaining to various features designing an interface that best suits department needs using wireframe diagrams.
• Wrote and prioritize User stories in product backlog for each sprint.
• Defined, explained and set goals with end users to attain a high level of project transparency.
• Used MS SharePoint to management requirement document and track requirement.
• Assisted in the identification of the scope, timeline and budget of the project and ensured the progress at each step with project manager.
• Conducted JAD sessions and contributed to technical designs
• Worked in SCRUM environment and attended daily SCRUM meetings, Sprint planning, and Sprint review.
• Contributed to a high fidelity prototype in the design and development process to ensure the functional as well as the 'look and feel' needs being met.
• Created and tracked the traceability matrix from conception of requirements to implementation in the development process.
• Involved in User Acceptance Testing (UAT), required to collect feedback and improve designs during UAT phase.
• Responsible for reviewing all artifacts before and after the design process.

Environment: Agile, Microsoft office, UML, API, Axure RP, Crystal Reports, SAP, Requirement Traceability Matrix, HTML5, Business Intelligence, Java, JavaScript, SQL Server, UAT

Confidential

Business Analyst

Responsibilities:

• Performed Prioritized project & work simultaneously with managers, business users and customers to determine the expected business process flow.
• Responsible for gathering and then documenting the Business Requirement Document, Functional requirements (FRD), Use Cases, and business flow diagrams.
• Involved in preparing the Traceability Matrix for the business requirements, Use Cases, and non-functional requirements.
• Acted as a liaison between the development, testing and management group.
• UsedSQL queries to extract data to perform data analysis.
• Assisted in User Acceptance Testing (UAT) by providing test scenarios and test data, and performed manual test.

Environment: Waterfall, Microsoft office, Android/IOS, SEO (S earch Engine Optimization ), Java, HTML, CSS, Oracle, SQL, eCommerce, Agile, Axure RP, UML, UAT, Tableau, Manual Testing, Traceability Matrix

Confidential

Business Analyst

Responsibilities:

• Assisted project manager and senior BAs in day to day work.
• Arranged requirement review meeting with stakeholders and facilitated sign off.
• Used SQL for data analysis and report generation

Environment: Waterfall/Agile, Microsoft office, MS Visio, Dreamweaver, UML, Java, SQL, Data Analysis, Data Mining, API, BRD, FSD, Use Case, HTML, UAT, JAD, HTML/CSS,