SUMMARY:

• With more than 18 years of experience, I’m a Senior - level IT professional with a strong in-depth Global knowledge on Cloud platforms with hands on planning, implementation and support of automated solutions for Enterprise Production Datacenter operations.
• I have the ability to work independently with a high level of accuracy and attention to detail.
• I am energetic, detail oriented and a highly motivated creative self- starter with a proven track record to adapt to rapidly changing business situations, I possess Strong leadership, communication and time management skills with the ability to work in a fast paced, multi-site organization.
• Challenge-oriented self-motivator capable of meeting production goals and improving operational performance.
• I approach tasks using an assertive style and high degree of initiative, such as prioritizing multiple roles and responsibilities while responding positively to demanding situations
• I demonstrate the ability to work well within a team-oriented environment; very capable of successfully completing task independently. I exhibit a strong work ethic through positive influence and motivation, creating a dynamic team effort that results in superior work performance, quality service, and on-time delivery.

TECHNICAL SKILLS:

Helion Open Stack, VFO, TBS, LINX Activities, ASR/PSR, Confidential CSA, Linux/Unix/Windows, CNOC, MPLS VP, DS1, DS3, ISDN PRI/BRI, Frame relay, Private Lines, PIC Migrations, 1MB/1FB,Route Sets, Remote call forward, 800 service, CO Trunks, Back-End (International), DID/DOD, Dial 8/Dial 9 Service, Redirect/Rebill, COPS, TSRS, IRS, NECA4, TOOL and Visionael, XNG db, ASR, IXCs, T1, SONET, Microwave, ATM/IP, Remedy, XNG/Granite AVOM/Actiview, Lotus notes, VFO (ASR), CSG, LERG, SBC and CAFÉ, OBF rules, Access Coordination, Circuit Design of NOC Operations and CFA

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

ITO Service Delivery Consultant / SME

Responsibilities:

• Responsible for planning, installation, relocation, and/or removal of telecommunication systems.
• Research and analyze telecommunications activity associated with technical areas within the telecom functions including Network design, Implementation, or Operational support.
• Responsible for provisioning access services in a timely manner along with providing quality service delivery to interexchange carrier customers. Handle and prepare ASR requests from IXCs for processing and provisioning utilizing Toolbar, Order Stat8us, ASR’s, TBS, PSR, VFO and Linx Activities.
• Creating orders within TBS, design the path of the circuit and assign all associated task for service delivery. Validate CFA facilities and location information with ILEC/CLEC. Coordinate and schedule the customer activation with field techs.
• Lead Project Manager for multiple high level clients Bank of America, Nike, Kraft Foods and American Airlines.
• Create and place circuits Switch, Dedicated, Data, Voice, and Facility orders required for client and internal network connectivity to telecommunication carriers. Provision all order types including Channelized DS1 and DS3.
• Collaborate with Confidential Project Managers, Engineers, and client delivery executives to perfect requests in a timely manner.
• Responsible for circuit order fulfillment processes and requirements.
• Responsible for order record creation in Confidential standard.

Confidential, Farmers Branch, TX

Facility Administration Engineer

Responsibilities:

• Provide new Telco facilities for the markets new Interconnect trunk groups.
• Responsible for circuit provisioning in one or several markets in Confidential ’ Central Region. Developing joint DS3 requirements and securing cost quotes from suppliers, designing circuit’s end-to-end and ordering facilities for trunk groups to connect switches to the public switch network.
• Responsible for maintaining the XNG databases of circuit inventory and ordering records.
• Work with Transport Engineering and Interconnect Engineering on circuit-related projects. Design circuits, enter path and segment design information in XNG, and place ASR’s with the appropriate carriers.
• Experience in circuit provisioning, such as ordering facilities from SBC and Confidential .
• Managed network configuration so that circuit designs will optimize cost effectiveness

Confidential, Irving, TX

Network Provisioning Support

Responsibilities:

• Responsible for provisioning Private Line, ATM/Frame Relay and ISDN PRI ASRs and Inter-Exchange Carrier ( Confidential ) orders at the DSO, DS1, DS3, OC-3, OC-12 and OC-48 levels.
• Responsible for performing Project Management of orders from the Confidential trading partner until the applicable Design Layout Record (DLR) is returned to Confidential .
• Team Lead for New York State Office of Technology, Confidential GNS largest account, Republican Convention 2004, Confidential Wireless and Prudential Insurance of America.
• Facilitate, distribute and assign employees ASR’s to be processed.
• Responsible for 1st level escalations for overdue provisioning milestones on customer orders. Creating and maintaining the project schedule.
• Manage tracking progress and variances.