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Service Now Developer Resume

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MD

SUMMARY:

  • 8+ years of experience in Information Technology which includes4+ years of hands on SERVICE NOW experience in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
  • A ServiceNow Technology Analyst with Incident Management, Problem Management, Change Management with extensive knowledge on implementing end - to-end Service Catalog
  • Over 2+ years of experience in Information Technology including Data Warehouse/Data Mart development using ETL/Informatica Power Center.
  • Development of code for UI Pages using Jelly, UI Actions, Script includes, MID Server script include, client script, UI Policies, Business Rules, Glide Dialog Window, Glide Dialog Form and Processor.
  • MID Server Integration and installation with service now.
  • Extensively worked with Jakarta and Helsinkiversions of SERVICENOW and experienced on Java Scripts.
  • Generate request for cloning and perform post-cloning activity.
  • Creation of portal page using CMS (Content Management System) and Service Portal.
  • Worked on CMDB. Build relationship among CIs by using relationship formatter and BSM map.
  • Proactive in analyzing, coding using Java script and understanding the business processes, and ability to adhere to stringent Quality Procedures.
  • Actively involved in Scrum meetings to get clarification on the requirements.
  • An excellent team player with highly favorable interpersonal and Communication skills
  • Involved in managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing, user acceptance testing and third-party integration for Service Now.
  • Configuration and customization of Help Desk, Change/Incident/Problem/Asset Management Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
  • Experience in building Service Catalog module for the business.
  • Creation of multiple categories and catalogitems for the Catalog module.
  • Creation of various workflows for the items as per business requirements.
  • Creation of multiple notifications and email scripts.
  • Creation of scoped applications as per business.
  • Create portal, pages, widgets to use in service portal so as to give access to end users to create requests
  • Practical understanding of the Data modeling (Dimensional & Relational) concepts like Star-Schema Modeling, Snowflake Schema Modeling, Fact and Dimension tables.
  • Extensively created mapplets, common functions, reusable transformations, look-ups for better usability.
  • Good experience in Software Development Life Cycle using Analysis, Design, Development, Testing and Implementation.
  • Involved in performance tuning, including creating indexes, providing hints, modifying tables using explain plan utility.
  • Possess excellent communication skills with strong work ethics and have consistently demonstrated strong teamwork and ability to make a long-term commitment to projects.
  • Good understanding on agile methodologies.

TECHNICAL SKILLS:

Oracle Tools: : Reports 6i, Forms 6i, Discoverer 4i/9i/10g, SQL*LOADERWorkflow Builder 2.6, ADI

ETL Tools: : Informatica Power Center 9.x/8.x/7.x/6.x

Database: : Oracle 8i/9i/10g/11g, SQL Server 2000

Programming Languages: : SQL, PL/SQL, Java, JavaScript, J2EE, .NET, ASP.NET, UNIX Shell Scripting

Tools: ITSM Suite- Service-now (Helsinki, Geneva etc.),TOAD, SQL DEVELOPER, SQL*Loader, SQL Navigator, SQL*Plus.

Version control tool: : VSS, PVCS, Clear case.

Operating System: : MSDOS, UNIX AIX Version 5.0, Linux, Solaris, HP-Unix, Windows NT/2000/9x/XP

PROFESSIONAL EXPERIENCE:

Confidential, MD

Service Now Developer

Responsibilities:

  • Gathering Business and Technical requirements from customer for development of the applications
  • Utilized JavaScript to deliver solutions that automate and audit business processes using Business Rules, Client Scripts, UI Policies and UI Actions
  • Worked on integrations using MID Servers, Rest Messages and built connection between ServiceNow and AEM using POST method
  • Create, modify and publish Workflows for multiple applications based on requirement.
  • Create Groups and Roles required for the applications so as to provide required access to the users
  • Created and utilized Update Sets to move applications or changes from one instance to another.
  • Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
  • Worked on Form and List Layouts for each table created.
  • Create scheduled jobs to run scripts automatically and make required changes or trigger notifications
  • Created multiple Reports, Interactive Filters and Dashboards.
  • Create Data sources, transform maps and analyzing coalesce to avoid duplicates in target tables in ServiceNow
  • Validated all applications after the upgrade of instances from Helsinki to Jakarta.
  • Worked on issues found after upgrade with the help of HI.
  • Validated all the work in Dev and then moved to Qual where QA testing and UAT (User Acceptance Testing) is done by the Business to get their approval to push to PROD
  • Maintain existing applications. Create code that meets system standards.
  • Worked on notifications and email scripts require for applications
  • Worked onInbound Email Actionsand made changes to records in the target table as per Business needs.
  • Worked on various defects which occurred before and after migration of work and fixed them.
  • Participated in Deployments to Qual and PROD and validated the changes/work moved.
  • Worked onSLA’s and use them in the applications.
  • Created multiple ACL’sfor the applications.
  • Actively involved in Scrum meetings to get clarification on the requirements.
  • Used JIRA or Rally to keep track of all the stories and/or defects and their progress.
  • Good understanding on agile methodologies.

Confidential, IN

Service Now Developer

Responsibilities:

  • Created multiple applications for different Business Owners.
  • Created Service Portal pagesfor the applications as per business requirements.
  • Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs for applications.
  • Create, modify and publish Workflows for multiple applications based on requirement.
  • Gave access to end users to submit requests from Service Portal page
  • Created categories, sub-categories, items for the application and used them in Portal page.
  • Created and utilized Update Sets to move all the work from one instance to another.
  • Validated all the work by myself and also had UAT (User Acceptance Testing) by the Business to get their approval.
  • Created multiple email scripts and used them in the email notifications as per business requirement.
  • Created multiple Inbound Email Actions as required by the business.
  • Worked on various defects which occurred before and after migration of work and fixed them.
  • Prepared Design Documentation and Training Guide for Service Catalog Module.
  • Worked on building end-to-end applications for different business owners.
  • Create multiple SLA’s and use them in the applications.
  • Actively involved in Scrum meetings to get clarification on the requirements.
  • Good understanding on agile methodologies.
  • Created multiple ACL’sfor the applications.
  • Worked on fixing various incidents and used update sets to push the fixes from one instance to another.

Confidential, FL

Service Now Developer

Responsibilities:

  • Implementation of Service Catalog, incident Management and some part of Asset Management in Geneva instance.
  • Created Service Catalog requests and items as per business requirements.
  • Create, modify and publish Workflows for all the catalog items.
  • Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs for Service Catalog, Incident Management and Asset Management.
  • Create Record Producers and map them with the incident variables. So that the end users can submit incident tickets using Record Producers.
  • Create Content Items and use them in the catalog home page thus making them available to end users.
  • Create categories, sub-categories, items for the service catalog module as per business requirements.
  • Worked on SLA’s for the incident Management.
  • Created and utilized Update Sets to move all the work from one instance to another.
  • Validated all the work after each migration.
  • Worked on various defects which occurred before and after migration of work and fixed them.
  • Prepared Design Documentation and Training Guide for Service Catalog Module.
  • Worked on building end-to-end Service Catalog module.
  • Configuration of Email Notification and Alerts to notify users about specific activities in the system.

Confidential, MN

Sr. Service Now Developer

Responsibilities:

  • Implementation of the ITIL processes like Configuration management and Service Catalog in Fuji instance.
  • Developed Fuji instance in such a way that the custom related Business rules or UI Actions or UI Policies etc. related to any module are reduced as much as possible and the instance is mostly build Out Of Box.
  • Customized workflowsfor approvals and associated tasks.
  • Configuration of Email Notification and Alerts to notify users about specific activities in the system.
  • Developed UI Appearance for Service Catalog Requests.
  • Configured Service Level Agreements to define certain levels of service from both internal and external providers.
  • Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs for the CMDB module.
  • Created reports, workflows, data imports for services.
  • Create, monitor, modify, and publish service catalog workflows with approvals.
  • Create and use update sets to move customizations between instances.
  • Backed up required update sets during the time of cloning and reapplied again after cloning and worked on them for the CMDB and Catalog modules.
  • Using Import Sets for data loading from external file or database to the ServiceNow.
  • Tested, analyzed, collaborated and assisted with translating business requirements into technical requirements to ensure a smooth implementation of applications or modules.
  • Actively involved in Scrum meetings to get clarification on the requirements.
  • Good understanding on agile methodologies.
  • Worked on Fuji upgrade project from Eureka.
  • Worked on both Eureka and Fuji on the CMDB and Catalog module.
  • Experience in implementing end-to-end service catalog and CMDB.
  • Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.
  • Worked on many ACE reports and findings recommended by SNOW to improve performance of the instance.
  • Worked actively on upgrade activities from Eureka to Fuji.
  • Reviewed all Business rules and transform maps on CMDB and re written in efficient way.
  • Redesigned and developed generic workflows.
  • Developed complex Transform scripts for CMDB.
  • Designed and developed Surveys and Survey Conditions.
  • Exported services from Eureka to Fuji and worked on it to make sure they work as intended in Fuji.
  • Used transform maps to get data of the custom tables from Eureka to Fuji.
  • Designing, configuring and customizing new applications and the CMDB module.

Confidential, NC

Service Now Consultant

Responsibilities:

  • Customized the user interface of Incident, Problem Management and Change Management Applications of ServiceNow using UI Policies and Client Scripts.
  • Responsible for Bug Fixes and new Enhancement for already implemented applications like Service Catalog and Service Level Management.
  • Used web services to integrate CI/Asset data for showing association of Servers to Applications and Asset Classes.
  • Monitored (server and/or application) health and the performance, availability, security, and integrity of the application and data; and made recommendations in order to improve application's functionality or performance; and periodically generate reports based on analysis/interpretation of monitoring activities.
  • Creation of Access Control List with the help of Scripting.
  • Responsible design and development of Compass Asset Management Modules using Service Now Scripting Tool.
  • Created SQL Queries for converting cron batch jobs for generated scheduled reports and send via email as attachment from mid-server.
  • Integrated CMS of Service Now into Asset Management /IP Address Module of Compass.
  • Involved in Designing, Development and Implementation of CMS (Content Management System) Web Site.
  • Created data base views for Reports.
  • Use business analysis skills to directly interface with customers to design and build applications that meet business goals and objectives.
  • Create and use update sets to move customizations between systems.
  • Prepared requirement specifications and design documents.
  • Involved in implementing, documenting and Maintaining ServiceNow environment on a daily basis.
  • Optimized and Monitored system performance and provided system statistics and reports to the Business.

Confidential, San Jose, CA

PL/SQL Developer/ETL Developer

Responsibilities:

  • Created complex and sophisticated Member PL/SQL interfaces to load the data from 4 interfaces to member database schema by considering MDM concepts - De-duplication, cleansing, validation, standardization and weighting.
  • Responsible for design and development of Brokerage Data Warehouse multiple projects leveraging Informatica Power Center ETL tool, Oracle and DB2 database, Business Objects reporting tools.
  • Developed the Informatica mappings using various transformations, Sessions and Workflows. Teradata was the target database, Source database is a combination of Flat files, Oracle tables.
  • Developed mappings to load Fact and Dimension tables, SCD Type 1 and SCD Type 2 dimensions and unit tested the mappings.
  • Involved in doing error handling, debugging and troubleshooting Sessions using the Session logs, Debugger and Workflow Monitor.
  • Worked with the Informatica Administrator in migrating the mappings, sessions, source/target definitions from the development repository to the production environment.
  • Involved in performance tuning of the Informatica sessions and workflows.
  • Created the reusable transformations for better performance.
  • Developing control files, Stored Procedures to manipulate and load the data into Oracle database
  • Implemented the DBMS PARALLEL EXECUTE to update the member data.
  • PL/SQL batch processing for member requests using collections, records for bulk processing the data before loading into tables
  • Developed the PL/SQL package using XMLDOM and XMLTYPE to read the xml file data, validate and load into database tables.
  • Redesigned the process using denormalized database model instead of Normalized DB model for faster performance.
  • Redesigned the member validation queries for better performance using oracle features like sub query factorization and join factorization.
  • Created the sophisticated generic PL/SQL procedure for Type2 generation of dimension data considering slice and dice (splitting) by using table name and surrogate key values dynamically for provider and member subsystem dimension tables.
  • Designed and implemented Interface job set up process for member and provider data loading from other interfaces considering error designing.
  • Mentoring team about provider and member metadata/master data/transaction data models and usage.
  • Redesigned the edit cube complex set up process with better simple solution using Dynamic SQL approach
  • Responsible for identifying the bottlenecks in the current PL/SQL design and programs.
  • Identifying the bad SQL queries and redesigned for performance.
  • Mentoring developers and users about the system flow.
  • Accountable for tracking status of team's work and ensuring deliverables are produced on agreed schedules.
  • Responsible to communicate accurately the status of ongoing works to stakeholders.

Environment: PL/SQL, ORACLE 9i/10g, Informatica Power Center 8.1, Sql*Loader, Sql*Plus, UNIX Shell scripting, Data warehouse, FTP, Discoverer 4i.

Confidential, Bloomington, IL

Oracle Developer

Responsibilities:

  • Involved in full development cycle of Planning, Analysis, Design, Development, Testing and Implementation.
  • Designed logical and physical data models for star and snowflake schemas using Erwin .
  • Wrote sequences for automatic generation of unique keys to support primary and foreign key constraints in data conversions.
  • Created and modified SQL*Plus, PL/SQL and SQL*Loader scripts for data conversions.
  • Upgraded Oracle 9i to 10g software in different environments for latest features and also tested databases.
  • Developed and modified triggers, packages, functions and stored procedures for data conversions and PL/SQL procedures to create database objects dynamically based on user inputs.
  • Wrote SQL, PL/SQL, SQL*Plus programs required to retrieve data using cursors and exception handling.
  • Worked on XML along with PL/SQL to develop and modify web forms.
  • Designed Data Modeling, Design Specifications and to analyze Dependencies .
  • Creating indexes on tables to improve the performance by eliminating the full table scans and views for hiding the actual tables and to eliminate the complexity of the large queries.
  • Fine-tuned procedures/SQL queries for maximum efficiency in various databases using Oracle Hints, for Rule based optimization.
  • Used Discoverer 2000 to provide end users easy access to data and help in data analysis.
  • Created some Custom reports and Forms for the end users to check the details and errors.

Environment: PL/SQL, ORACLE 8/9i/10g, UNIX Shell scripting, Maestro, Clear Case, Windows 2000/XP.

Confidential

PL/SQL Developer

Responsibilities:

  • Developed PL/SQL programs units that includes functions, procedures, triggers, packages
  • Responsible for peer code review
  • Prepared unit and integration test plans
  • Involved in Impact Analysis for all major enhancements
  • Software requirement specification document preparation for each enhancement
  • Developed Custom PL/SQL packages, procedures and functions
  • Creation of Users, Roles& Privileges, Table/Index/ Rollback Segments and Constraints.
  • Implemented the Production data fixes using Export/Import process
  • Performance Tuning of all Custom PL/SQL objects
  • Involved in Post Production Support to fix the production issues
  • Involved in Scheduled Release support activities
  • Involved in the Use case analysis and Realization.
  • Unit Test cases preparation and execution
  • Code Deployment Preparation for each release
  • Extensively used the versioning tools like Perforce
  • Involved in DB scripts Deployment process improvement
  • Tracked defects and maintained inventory of change requests.

Environment: Oracle 8i, PL/SQL, UNIX, Shell scripts

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