SUMMARY:

• Director of Information Technology - Infrastructure Management
• Disaster Recovery / Business Continuity
• Outstanding history of providing cutting edge technology, leadership, and 24 x 7 x 365
• Global Support and Services to the company and customers.
• Skill set includes vendor negotiations, project management, excellent managerial skills, and cross-functional team management.
• Technical knowledge includes a wide range of both software and hardware from past to present state-of-the-art.
• Core areas of expertise include infrastructure, disaster recovery, providing enterprise solutions, budget planning, and leadership which have been developed over 30 years in progressively more challenging mandates at leading high tech and financial firms.

TECHNICAL SKILLS:

Hardware/Software: ITIL, MEDITECH, SQL Server 2000, EDI, GenTran EDI, Tivoli, Citrix, WebLogic, JobTrac, VOIP, Border Manager, HTML, Sybase, Oracle, SharePoint, Progress, Siebel, Outlook 2000, Exchange 5.5, Active Directory, Visual Basic, Edify, C, Trend, Crystal Reports, Visio 2000, Projects 2000, Publisher 2000, Front Page 2000, Office Suite 2000, PeopleSoft, SCO UNIX, IBM AIX, HPUX, Linux, HP9000 Series Servers, Compaq Servers, DELL Servers, Edify, Windows 2000 Professional, Windows NT, Frame Relay, WAN/LAN, Raptor Firewall, Pix Firewall, Cisco Routers & Switches, IP Phone Systems, PBX, GoldMine, Toshiba Strategy Voice Mail System, What’s Up Gold, Remedy, SAP, RAS, VPN, VOIP, RF, OS, OS/2, Netware, Legato, Omni Back, Arc Serve, TCP/IP, GroupWise 5, Backup Exec, Veritas, Verisign, AS/400, OS/400, Great Plains, Solomon, ZENworks, Harvest, VAX7000, Filemark, Carts, VAX VMS 5.2, VAX6250, DEC6310, APPLE MAC, Prime 9950, 850, 750, Primos, Basic, IBM3083, 3081, 3090, 36, 38, VTAM, JES2, TSO, UCC1, 7, & 11, JCL, SAS, Resolve, Fortran, JIFE, MVS, SAR, Roscoe, VM, ADC2, Adabas, Jesmaster

CAREER HISTORY:

Director of Information Technology

Confidential, Taunton, MA

Responsibilities:

• Rapidly expanding non-profit organization specializing in Representative Payee services and other related state, federal and private services available.
• Current IT staffing consists of 4 technical professionals. Expansion is planned for later this year.
• Oversee and manage the regular backup and maintenance of company infrastructure consisting of 8 Micro Soft servers running Windows 7, disaster recovery plan utilizing an off sight location with electronically vaulted data transfers, and support of all desktop units and associated peripherals.
• Additionally, I maintain the communications systems, server room maintenance alerts for heat, humidity, and water, and supporting the wireless network infrastructure to ensure operational requirements are met on a daily basis. Currently involved in project managing the Disaster Recovery plan for the company.
• I am working with vendors and companies at various other locations for a recovery site. In the process of preparing the budgetary requirements for this project to completion.

Director of Information Technology Infrastructure

Confidential, Charlotte, NC

Responsibilities:

• Managed staffing concerns of 12 Managers and 138 technical professionals in Infrastructure Support, Service Delivery, and Engineering.
• Project managed the conversion from outsourced agency to in house IT Department.
• Designed and Project Managed a Disaster Recovery plan between multiple locations across the USA.
• Worked exclusively with vendors and technicians to accomplish the tasks required to create not one, but two fail over locations.
• Responsible for creating the budgetary needs for such a project. All project tasks, tracking, and information were available using SharePoint for all team members.
• Provided 7x24x365 support for Informatics Systems and Informatics Department.
• Installed backup emergency generator for Data Center with no system downtime.
• Evaluate and correct areas for improvement within the IT Infrastructure.
• Provide technical writing of all policies and procedures (SLA’s & SOP’s).
• Hardening of the Corporate Data Center (10,000 square feet holding in excess of 2400 servers including SUN, Windows Platform, and EMC Clarion Storage units) including support stringers in the floor, temperature and humidity monitoring and notification, water sensors under the floor, installation of cable management, ladder supports of the racks, security systems, re-distribution of load to the PDU and UPS unit, proper temperature achievement.
• Creating and meeting on time as per agreement SLA’s and SOP’s for the customer and client base.
• Project managed the installation of a backup emergency generator installation with no down time and no loss of productivity.
• Upgraded the telecommunications system.
• Extensive use of ITIL to help determine strategy for the future growth of the company, help define processes and procedures, and generally use as a baseline for continued planning.
• Responsible for the Networking, UNIX, NT, Database, and Storage & Backup Groups.
• Responsible for numerous employees and Data Centers at several nation wide locations.
• Responsible for maintenance contracts and a budget exceeding $50M which I created myself.

Technical Consultant

Confidential, Boston, MA

Responsibilities:

• Project managed implementation of RF in the warehouse to better track the product being shipped from the warehouse locations and provide more detailed information to the client.
• Provide technical writing of all policies and procedures.
• Designing and building a new Corporate Data Center for the Boston Region.
• Creating a working Disaster Recovery plan for the Boston Region utilizing a co-locate facility as a recovery location. It was my responsibility to design the Disaster Recovery plan, create the budget for it, submit for approval, and then execute the plan as Project Manager.
• Working with numerous technical professionals from Australia, California, and Nevada to add customers onto EDI.

Director of Information Technology

Confidential, Cranston, RI

Responsibilities:

• Manufacturer, wholesale distributor, and retailer of entertainment videos and accessories with 1200 employees at 48 locations worldwide. It staffing at the corporate office was 16 technicians managing networking, Help Desk Support, and Infrastructure Support.
• Project managed implementation of RF in the warehouse to read bar codes, sku number, and quantity, to cross-reference current Item Master File for warehouse and store inventory and shipping.
• Project managed complete system roll out to 48 store locations including Dell registers, cash drawers, scanners, Cognitive Solutions Barcode printers, and Datacap DataTranSL credit card machines.
• Created the IT Department Help Desk to better track user issues to provide more efficient response time and provide additional training when required.
• Re-established numerous vendor relations for both hardware and software needs.
• Provided 24 x 7 x 365 global support with 99% system availability.

Manager of Production Operations

Confidential, Peabody, MA

Responsibilities:

• Implemented corporate wide Change Control Process.
• Project managed the integration of corporate acquisitions into parent organizations Data Center.
• Project managed the separation of data and hardware of 2 individual organizations utilizing the same hardware/software, creating 2 separate Data Centers for 2 individual companies.
• Designed, built, and populated a 10,000 sq. ft. Corporate Data Center.
• Project managed the change from Exchange 4.0 to Win2K with Active Directory.
• Project managed a Novell to NT data migration.
• Project managed the implementation and training of Tivoli at a corporate wide level.
• Designed and implemented corporate wide Disaster Recovery / Business Continuity Plans.
• Project managed the development of custom software applications for e-commerce to allow for electronic component sales over the web.
• Created budget for 40M for all areas of the IT Department.

Manager of Production Operations

Confidential, Cambridge, MA

Responsibilities:

• Created budgets in excess of 20M for Production Operations Department.
• Designed and implemented corporate wide Disaster Recovery / Business Continuity Plans.
• Developed an Enterprise wide backup and recovery solution that was adopted as a company standard.
• Use of ITIL for assisting in reporting and streamlining of system production processing while creating procedures and processes to minimize production times ultimately saving the company extensive funds.
• Created policies, procedures, and documentation in compliance with FDA regulations for validated systems and environments housing those systems.
• Project managed the change from GroupWise4 to GroupWise5.
• Co-Managed the project to internally rewire the LAN to include several other locations by running fiber under the public street. The Network backbone was all Cisco hardware.
• Design and built 3 new Data Centers, 2 for the scientific community designed to have a system uptime of 100% utilizing industrial switching methods, numerous UPS units, sophisticated environmental monitoring and controls, Cybex switches, and a backup generator.
• Implemented corporate wide Change Control Process.