SUMMARY:

• Lead to Order to Cash in SAP ECC and CRM
• Solution Management - Process Design, Configuration and Delivery
• 21 years of SAP experience working with stakeholders to design and deliver client solutions
• Tools: Design Thinking and Blueprinting to identify & document, stakeholder/user points of view.
• Identify / quantify business and IT initiatives via value lifecycle management (VLM), total cost of ownership (TCO), business value and return on investment (ROI)
• Retain delivered value by using key process metrics
• Articulate the solution to stakeholders, delivery staff and users

PROCESS AREAS:

• Lead to cash, marketing, sales & service delivery, invoice, returns and repairs, financial disputes, claims, trade promotions
• Sales planning, trade promotion planning, funding and execution intercompany processes, Sell, Make / Requisition, Service, Deliver, Invoice
• Master data strategy and design - business partners, materials and services, batch management, plants, pricing, variant configuration, quality, packaging, substitution & upselling

DELIVERY / DEPLOYMENT EXPERIENCE:

• Target early value and foundation delivery
• Value based assessment of competing requirements
• Experience with plug in software, for example Vendavo, Confidential, taxware
• Permanent and transitional legacy system integration
• IT assessment, and business transformation
• Project scope
• SAP CRM, ECC, and human resource HR / human capital management HCM
• Test design and execution
• 20 years industry experience at a $14 billion global OEM automotive tire manufacturer in sales and marketing, direct raw material procurement, feedstock forecasting and contract management
• 3 years of SAP implementation and rollout of a global template to 3 business units
• Line of business LOB lead to cash, requisition to pay, plan to make, plan to stock, accounting for rebates, commissions, and raw material formula based contracts

EMPLOYMENT, OUTCOMES / PROJECT WORK:

Confidential

Business & Integration Architecture Manager

Responsibilities:

• Pharma Distributer Price review including Confidential
• Chemical Mfg: designed semi-automated revenue recognition using SAP RevRec SD, Shipping Logistics and Finance to replace bulky manual process.
• Chemical Mfg: Implemented SAP rebate to automate a manual inaccurate accrual process
• Performed two in 2 OTC client HyperCare triage assignments to correct EDI and get orders shipped
• Responsible for supporting, mentoring, and evaluating 2 level 1 Analysts
• My initial mentee achieved promotion to level 2 Analyst in her first year at Confidential .

Confidential

Business Transformation Services Principal Solution Architect

Responsibilities:

• Conduct design reviews and roadmap assessment
• Identify and quantify success using value drivers to prioritize delivery of business strategy with business and IT process integration
• Provide long range vision, identifying incremental and transformational change
• Outline roll-out strategy consisting of functional, technical, and change management tasks

Confidential

Solution Architect, Business Process Principal, Enterprise Architect

Responsibilities:

• Provided accurate process and technical guidance for service sales teams by matching customer needs to the best capabilities of SAP software and services

Confidential, Greensboro, NC

Solution Architect

Responsibilities:

• Problems in original data and business process mapping. Action: add more SAP CRM implementation experience on the project.
• Specified the standard data sources for to support the business processes Improved delivery roadmap by streamlining scope and eliminating duplicate work Achievements:
• Identified the essential integration points for 3rd party Digital Asset Management (DAM) and legacy systems to deliver a manageable working scope for the first phase of deployment
• Advised selection criteria, training and certification requirements for selection of outsourcing partner resources for the realization.
• Solution Manager knowledge transfer.

Confidential

Solution Architect

Responsibilities:

• Identified inconsistent use of cost center and profit center in the accrual of promotional costs
• Provided design recommendations for customer hierarchy
• Found solution for Live Trade accruals issues by identifying and patching to CRM 7 EHP1
• Designed and orchestrated re-configuration and mass change of Product Hierarchy reducing maintenance effort by more than 30%. The fix was executed overnight avoiding business disruption.
• Provided catch-weight master data and promotional discount process for packaged meat. This assured transparency when an order is showing 1lb box with actual weight of 1lb 3 oz on invoices.
• CRM EHP1 also enabled VAT determination for TPM claim payments. This eliminated overpayment of $1 million CAD VAT currently each year.

Confidential, WA

Solution Architect

Responsibilities:

• Validated Software license management processes and mapped to standard SAP ECC 6.0 SD functionality
• Provided Level One detail functional design and roadmap to replace legacy systems
• Navigated a very demanding and politicized environment to replace a home grown solution

Confidential, Boston, MA

Solution Architect

Responsibilities:

• Provided SAP CRM & ECC design and Roadmap based Client business processes Provided a menu of scope and LOB choices fitted to Client’s needs, timing and expectations
• Process knowledge transfer KT to the stakeholders and client subject matter experts (SME)s
• Accelerated roadmap to provide a software provider global template

Confidential, Pittsburgh, PA

TPM solution architect

Responsibilities:

• Provided design integration for direct procurement, supply chain management, order to cash, business and trade planning
• Conducted TPM blueprint and scoping sessions, documented consolidated findings and decisions Achievements:
• Guided consensus and documented to-be SAP processes aligned with business requirements
• The Project delivery phase was approved with first go-live in Canada

Confidential, Southern, CA

SAP Solution Principal

Responsibilities:

• Dealer management solution review, scope and delivery:
• Prioritized issues by severity, and overlapping root causes
• Configured and Delivered data loading & validation via LSMW via Excel templates improving accuracy and user productivity
• Managed a team of 5 (2 local and 3 off-shore)
• After demonstrating SAP services, the client requested delivery of standard functionality including supplier reseller management SRM and ECC and software upgrades to add new functionality in alignment with their roadmap

Confidentia, GA

SAP Solution Principal

Responsibilities:

• Reviewed current design, created processes and configured the necessary transactions.
• On time go live with validated SAP retail store and ECC SD process integration
• Identified a serious project risk: Employee onboarding took 5 weeks. Store staff turnover is >30%.