Founder and CEO Resume

SUMMARY:

Solid communications skills with the ability to effectively communicate the results of work, orally and in writing, to clients and management.
Cooperative upbeat professional with the ability to handle multiple tasks and prioritize workload.
Excellent organizational skills, ability to work in large scale, fast - paced agile environments.
Skilled in Microsoft Office Suite, Office 365, Windows Server, and Cisco products. Proficient in the Agile methodology utilizing tools such as service now, CA agile, and Remedy.
Deep knowledge of Unix/Linux, Windows, and AIS operating systems including Red Hat, Centos, Windows server 2003+.
Previous experience in project management and coordination. Understanding of Critical Research and Development processes.
Troubleshooting & problem-solving skills.

PROFESSIONAL EXPERIENCE:

Confidential

Founder and CEO

Responsibilities:

Confidential

Systems Administrator

Responsibilities:

Administered server-based Windows operating systems
Administered server-based Linux operating systems
Monitored and actioned alerts via Formula
Managed Load balancing via HPOO
Collaborated with appropriate groups to perform application installations and patch’s
Collaborated with teams companywide to perform disaster recovery plans
Documented process steps to ensure accuracy of routine process

Confidential

Strategic management operations Intern

Responsibilities:

Confidential

Global Support Engineer

Responsibilities:

Install, configure, and support application, database, and NFS servers
Install operating system releases, security releases, and application releases into production, QA, and backup environments
Troubleshoot incidents and exception situations, working closely with the application development team, and collaborating effectively with other support organizations.
Create, Review and Execute detailed instructions for requests of change
24 X 7 support/on call rotation with team
Red hat administration
Linux administrator
Built ESXI instances and monitored via VMware VSpehere
Shell/Python/Bash scripting
Command line interface: partial to VIM
Network monitoring tools
Automation Testing install scripts

Confidential

Data Center Operations

Responsibilities:

Provide physical installation of hardware and cabling.
Configuration of Confidential firewall based on customer configuration
Traveling to related datacenters for break fix responsibilities
Cabling (cat5, cat6, fiber)
Ticket management in Service desk and Service now
Hardware reboots for clients (Enterprise, and dedicated servers)
Design, deployment, and configuration of servers and complex firewall environments
Linux administrator
Network monitoring Tool
Deployed VMware instances
Monitored VMware clusters via VSphere

Confidential

Software QA Testing and Database Analysis

Responsibilities:

Monitor devices and trips of users for Insurance carriers & pilot participants
Smartphone app & telematics device testing for preparing FAQ’s
Communicating with device warehouse to confirm shipping/tracking details
Monthly SLA report preparation detailing status for each reported case per carrier
Review customer accounts in NetSuite to determine email alerts, activity and device status
Monitor customer support inbox for customer and carrier questions and concerns
Supporting Insurance carriers by creating cases for usage and device issues using NetSuite
Pinpointing & Creating defects and user stories in Rally/CA Agile for developers each iteration/Issue and bug tracking
Answering incoming calls from policyholders regarding telematics device installation, usage, driving history and app questions
Project coordinator
Subject matter expert for clients