SUMMARY:

• Result oriented Business Architect offering 10 years of experience in planning and driving execution of complex business, technology and process improvement solutions comprising more than 2 years of setup, build and investigation of risk & compliance controls.Expert in Banking & Financial Services.
• Adept at overseeing all facets of project life cycle through Agile and Waterfall frameworks, including initiation and planning; change, risk, and issue management.
• Strong business and technical management skills with specialization in industry segments including Credit Cards, Confidential , Fraud Detection, Taxation & Reports and Retail Banking & Payments.
• Known for building bridges between Business and Technical divisions to improve understanding and cooperation, driving overall project results.
• Innovative out of the box thinking to ideate automotive and optimized solutions; adding substantial value through resource savings.
• Good communication and interpersonal skills, leveraging business and technical acumen, to build strong working relationships.
• People leader with experience leading large teams. Coordinated, leading architecture, development and testing teams across multiple locations and vendors.

CORE COMPETENCIES:

• Project Vision, Strategy & Management | Partner, Business & Client Relations | Operation Thought Leader
• Compliance & Internal Audit Reporting | Truth in Lending Act (Reg. Z) | Unfair, Deceptive, Abusive Acts & Practices (UDAAP)
• Root Cause Analysis & Case Management | Capacity Planning & Resource Management
• Scope, Risk, Issue & Change Management | Software Delivery Lifecycle (SDLC) | Scrum & Kanban Agile Framework

EXPERTISE & TOOLS:

Domain Expertise: Pricing & Fees, Disclosures & Communication, Add - On Card Services, Product Transfers, Lending on Charge Products, Card Cancellation & Refunds, Membership Rewards and Loyalty Programs

Compliance Regulations: Truth in Lending Act (Reg Z.), Unfair Deceptive or Abusive Acts & Practices (UDAAP), Service member’s Civil Relief Act (SCRA), Military Lending Act (MLA), Payment Card Industry Data Security Standards (PCIDSS)

Project Management: Project Planning, Effort Estimation and Cost Planning, Scheduling and Budgeting, Execution and Maintenance, Risk Management, Defect Management, Process Improvements and Quantification, Reporting & Invoicing.

Configuration Management: Access Controls, Document Naming & Versioning, Technical code Change Management, Reporting and Configuration Auditing.

People Management: Resource onboarding and off-boarding, Feedback and Appraisals, Performance Evaluation, Collaboration and Teamwork, Rotation Plans and Responsibilities.

Technical Languages & Tools:

Languages: Search Processing Language (Splunk®), PL/SQL, Embedded SQL, COBOL, JCL, REXX.

Applications/Tools: Splunk®, RSA Archer, PEGA CLIC Case Management, CA Rally, Microstrategy, IBM Open Pages, ServiceNow, VSS, PVCS, Xpediter, Infoman, Changeman, ISPF, VSAM, DB2, Microsoft Office Suite + Visio.

PROFESSIONAL EXPERIENCE:

Confidential

Business Architect & Risk Control Manager

Responsibilities:

• Maintain architectural vision of the program by providing thought leadership to understand and document business principles, goals, strategic drivers and capabilities of the organization across one or more business units.
• Worked with the engineering and delivery teams to articulate the current baseline business architectures. Develop the required functions and processes based on business goals, strategy drivers and regulatory environments.
• Produce and maintain business process maps for the supporting technology applications and platforms.
• Signatory for project envisioning/analysis documents, ensuring development plans align with the architecture strategy and meet the business requirement specifications.
• Investigate, Manage and Resolve all issues flagged over broken business processes identified through Compliance Tests and Controls while working with all stakeholders from Business, Compliance, Technology, Operations Risk and Servicing. Root cause analysis through meetings, analysis and escalations with internal and external stakeholders.
• Single point of contact on all identified business anomalies, providing necessary consultations and business architecture assessments.
• Gather and present evidence/artifacts for all audit requests, tests and attestations from Internal Audit, Independent Compliance Testing and PRSA Owners.
• Analyze and execute process outcome trend monitoring of case data to identify any themes, irregular patterns or areas of opportunity driving new Business requirements and/or architecture optimizations.
• Partner with Early Warning and Issue Resolution teams to analyze and review issues detected to develop controls and support gap closure for corrective action resolutions.
• Present and report detailed case data to various levels of leadership. Reporting includes quantification of mitigated risk in terms of customer base and dollar values.
• Chosen by Leadership to lead the Business Architecture and Technical Investigation team - Recognized for business acumen, developing and maintaining relationship with key stakeholders and effective transitioning of business requirements to engineering architecture teams.
• Building Business Capabilities - Developed business architecture and setup processes for over 50 compliance use cases, process improvements and Corrective Action controls.
• Substantial Risk Mitigation - Investigated ~18k issues flagged over the last 3 years mitigating risk for 950k customers, quantifying to ~$75M in dollar saves.
• Operational Value Adds - Identified areas of opportunity with respect to architecture optimization, resource saving, and redundancy elimination of over $450k.
• Servicing Compliance Line of Defense - Assigned as the single point of contact representing the team to support all Compliance Lines of Defense - Internal Audit, Independent Compliance Testing, PRSA and corrective action owners. Successfully closed 20 audit requests over the last 2 years.

Technical Project Manager

Confidential

Responsibilities:

• Required to play a multi-functional role acting as a manager, business analyst and the technical lead in a challenging project which failed over from a competitor vendor, leading to a complete architecture redesign under stringent timelines.
• Enable and sustain the project through implementation of a complex application under limited budget. Responsible for client relationship, project planning, effort estimation, budgeting, issue and risk management, change management, people management, invoicing, reporting and audits.
• Work with Product Owners to understand the strategy and vision for the product, potential impacts and opportunities in the environment. Elicit clear requirements and convert to functional specifications for the developers to implement into mainframe based code.
• Perform as a subject matter expert for the technical architecture supported by the Confidential application.
• Review and support through various phases of testing while working through the waterfall framework.
• Recognized to take up manager responsibilities through appreciated planning and estimation skills.
• Under stringent timelines and marketing dates already publicized, three products for Confidential were deployed over 8 months with great response in the Confidential . This enabled 500 loans amounting to over $40M in dollar value in the first year. Appreciated by the client through the individual Vice President award in Q3 2014.
• Designed, developed and deployed the critical holdback flow required to hold on merchant funds and apply towards repayment of loans. Appreciated for developing the heart of Confidential .

Confidential

Technology Lead

Responsibilities:

• Support client technology SMEs to make decisions through clear understanding of business processes enabling successful migration of business, data and personnel through a multi-million dollar project. Used the finalized requirements to develop functional specification documents facilitating technology changes.
• Led technology team setup across multiple locations to in corporate functional requirements into technical mainframe code through sustainable technical solutions.
• Review, Test and Confirm technical artifacts ensuring applicable solutions align with applicable business procedures and quality aligning to enterprise standards.
• Facilitated release processes and execution with leadership, management and associated technology teams through creation of release and implementation plans, change management requests and implementation support schedules.
• Responsible for coaching and mentoring engineering resources on solution architecture, providing advice, guidance and assistance to less experienced colleagues as required.
• Random Security Reminders - Fraud Detection, Chandigarh India (12/2010 to 10/2011)
• Created proof of concept to confirm a baseline solution scrutinizing for internal fraud and auditing internal staff accessing intricate customer data.
• Built adequate technology solutions, confirming to drafted requirements and meeting internal compliance objectives to reduce company losses and safeguarding customer information.
• Test developed technology solutions through unit, system, performance and acceptance testing ensuring requirement adherence, code quality and optimized technical solutions.
• As a configuration controller of the project, accountable for appropriate access controls and versioning of technical deliverables through change management

Software Engineer

Confidential

Responsibilities:

• Developed technical solutions for complex projects through building mainframe code, testing to confirm business requirements, defect management for quality compliance and refactoring opportunities, acceptance testing for user confirmation, implementation and warranty support for project conclusion.
• As a Team Leader supported User Acceptance Test Environment, servicing over 200 users and 12,000 mainframe jobs executing every day.
• Effectively resolve batch issues ensuring environment availability for testing.
• Provide ideation towards optimization of existing processes reducing resource utilization.