SUMMARY:

• 8 Years of IT experience in Design, Development, Testing and Administration spanning all facets of package software and SAAS application implementation.
• Around 6+years of experience in the Salesforce.com CRM space that includes Business Analysis, Administration, Configuration, Implementation, Development and Support experience.
• Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Proficient in Agile Methodology.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
• Extensively worked in integration using Cast Iron Tool.
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Proficient in Case Management using assignment, escalation, workflow rules and actions.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets
• Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated ale r ts, field updates, and Email generation according to application requirements.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
• Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs .
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience i ntegrating SFDC with applications like Microsoft Outlook, ACT, etc.
• Knowledge in developing web - based applications using Java, PHP, XML, CSS, HTML, DHTML, XHTML, JavaScript and AJAX Technology.
• Experience with customizing Visualforce to align with salesforce new Lightning UI experience
• Proficient in developing and implementing Web service integration.
• Experience in J2EE architecture, design patterns, objects modeling using various J2EE technologies and frameworks.
• Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.
• Experience in designing, developing and deploying J2EE applications on Apache Tomcat, JBoss etc.
• Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
• Expert in tasks such as data extraction, transforming and loading using SQL* Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
• Flexible, enthusiastic and project oriented team player with solid communication and leadership skills to develop creative solution for challenging client needs.
• Experience of working with diverse database platforms including Oracle, SQL server, MS Access.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.

TECHNICAL SKILLS:

Salesforce.com: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex language, VisualForce (Pages, Component & Controllers), CPQ, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

Salesforce tools and Integration tool: Cast Iron, Eclipse IDE, Apex Data Loader

Languages: Java, Apex, SQL, HTML, CSS, ASP.Net, JavaScript

RDBMS: MS Access, Oracle

Operating systems: Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX

Database tools: Oracle 10g/9i/8i, Enterprise Manager, Query Analyzer, SQL Server Profiler, DTS,Business intelligence Studio.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Sr. Salesforce Developer

Roles & Responsibilities

• Incharge of the complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com.
• Involve in developing visualforce pages, triggers and apex classes based on the requirements.
• Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implement pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE. experience in developing .Net based Web Applications and Client/Server Applications using .Net framework
• Developed ASP.NET MVC applications using Code First Approach in Entity Framework and UI in Razor View Engine.
• Proficient knowledge and experience of ADO .NET and LINQ.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Generated the quotation word document from Salesforce.com and using the feature of Apttus CPQ product.
• Built solution on Salesforce.com platform, including development in Force.com, Visualforce, Lightning, Apex, Web Services and API's
• Designed and coded dozens of portal pricing analytics RFCs and Odata services in which Global Sales Team utilizes to make competitive pricing decisions.
• Good experience with customization of Salesforce Communities and Steelbrick.
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.
• Created discount limits using SteelBrick CPQ and combined them with approval processes and integrated them with mobile devices.
• Refactoring of code to fix the existing issues in the sequence of operations on real-time.
• Work closely with users to understand the issues and fix them.
• Develop test classes and maintain sufficient organizational code coverage.
• Work closely with informatica and other middleware teams for fixing issues.
• Monitoring of informatica jobs to ensure smooth and error-free operations.
• Incharge for fixing deployment issues and ensure successful deployment through changesets and Force.com IDE.

Environment: Saleforce.com platform, Informatica Cloud, Agile - TFS, C#.NET, ASP.NET, Force.com API, Workflow & Approvals, Apttus CPQ, Reports, Lightning, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Change Sets, Eclipse IDE Plug-in

Confidential, Chicago, IL

Salesforce Administrator/Developer

Roles & Responsibilities:

• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Involved in developing visualforce pages, triggers and apex classes based on the requirements.
• Interacted with various Business User Groups to gather the document requirements.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.
• Worked on Sales force CRM Content Libraries.
• Configured salesforce1 mobile application according to customer needs.
• Experience in configuring & customizing the Apttus CPQ and CLM tools.
• Hands-on experience in several mid-size, global implementations using Apttus CPQ.
• Worked on implementing sales enablement tools supporting Salesforce (CRM), Configure-Price-Quote (CPQ) solution for sales growth utilizing Steelbrick (CPQ) Integration with Salesforce Platform.
• Used Sforce.one for managing navigation and built custom Visual Force components with JQuery Mobile.
• Worked on Unit testing, for the customizations and developments done during the project.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records. Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.

Environment: Salesforce.com, Salesforce CRM, Visual force, Apex Webservices, Lightning, JavaScript,JQuery, XML/XSD/WSDL, APEX Triggers, APEX Classes, Custom Pages, Firebug, Salesforce1 etc.

Confidential, Denver, CO

SALESFORCE Developer

Roles & Responsibilities:

• Worked in three different production instances within the organization, involved in various configuration and setup activties and in production support.
• Demonstrable experience with real-world iOS projects for the App Store or Enterprise distribution
• Identified as the Premier 2+ years professional experience with Mobile development IOS and/or Android
• Experience building SDKs for iOS and/or Android, or shared objects with C++
• Support contact person for the organization, open cases with Salesforce, follow up until the issues are resolved.
• Extensively worked for both person and Company Accounts of the organization
• Involved in developing VISUALFORCE pages, triggers and apex classes based on the requirements.
• Proficient in creating record-types, page-layouts and profiles to hide/show visibility to various fields.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation rules and formula fields to the custom objects.
• Exposure to various latest features of salesforce like Permission Sets to give user-specific permissions, content management, documents and libraries.
• Extensively worked in real-time Web service integration of Salesforce with J2EE web applications.
• Directly interacted with various user groups to understand and gather requirements and conducted demos to show prototypes.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Customized events and tasks as per user convenience to schedule meetings, follow-up, sharing calendars with other groups, etc.
• Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneously.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log .
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Worked on integration using Cast Iron tool.
• IN charge of the deployment and complete setup in 3 production instances, used Eclipse and changeSet for deploying.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Administration, SSO, Service Cloud Console, Change Set, Force.com Eclipse, HTML, JavaScript, CSS, Apex Explorer, Apex DataLoader, Cast Iron.

Confidential, Louisville, CO

SALESFORCE Developer

Roles & Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations..
• Used salesforce Automation (SFA) for Territory Management and Opportunity Management.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created automations of emails to Opportunity owners based on business requirements.
• Resolved major issues in previously exisiting integrations betweeen SAP and Salesforce in the Cast Iron environment.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Cast Iron tool.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer

Responsibilities

• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization in enterprise edition.
• Interacted with various business team members to gather and document the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the website.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Integrated with PeopleSoft FT at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.
• Wrote Knowledge Based system used by Support to keep track of how case types should be solved, and recorded cases solved using the knowledge (MVC, ASP.NET)
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Java Developer

Responsibilities

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Worked with the 3-Tier Architecture which includes the presentation layer, business logic layer and the database.
• The application is based on the MVC-II Architecture using Apache Struts framework.
• Involved in understanding the business processes and defining the requirements.
• Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
• Designed and developed User Interface Screens using HTML, DHTML and JSP.
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Used Singleton, Service Locator, DAO, Business Delegate, factory design pattern for services.
• Eclipse used as Java IDE tool for creating Action Classes and XML files.
• Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS.
• Involved with Postgre SQL Database Design and Development.
• Managed Source Code in CVS environment.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
• Involved in writing T-SQL programming for implanting stored procedures and functions for different tasks.
• Analyzed the requirements and finely tuned the stored procedures to improve the performance.
• Documented the SQL Server Integration Service Standards to be followed.

Environment: Saleforce.com platform, S-Controls, Visual Force (Pages, Component & controllers),Pages, Informatica, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP. Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2003.