SUMMARY:

• Around 8+ Years of IT experience that includes over 5+ years experience in Salesforce.com CRM Platform and around 2+ years of experience as a Business Analyst.
• Good experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visual force, Force.com IDE, SOQL, SOSL.
• Possess knowledge of CRM processes like Sales cloud, Service Cloud using Salesforce.com.
• Experience in creating the Validation Rules, Approval Process and Workflows for automated lead routing, lead escalation and Email alerts.
• Work experience in Custom Integration of Outbound Messages, Work flow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, Custom Application, Sandbox data loading.
• Experience in Web Services/API implementations XML, SOAP, REST and strong background in HTML, JavaScript, Bootstrap, Angular.js and CSS
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards.
• Configured security and sharing rules at object, field and record level for different users at different levels of organization.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Experience in developing Apex Classes, Apex Triggers & Web services.
• Experienced on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Developed an application to create custom email messages that act as templates, and support users to add attachments and inline images and rate them after each use.
• Designed and developed SOAP based web services to integrate Salesforce with different external system.
• Experience in working on Sales Cloud as well as Service Cloud.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Excellent knowledge Salesforce setup menu, Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal.
• Experience in large data migrations using SF Data Loader and Jitter Bit loader.
• Extensive knowledge about working processes such as time management and process optimizations.
• Proven ability to steer, manage and deliver comes on time and on budget, with a dynamical angle.
• Team player with good interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem solving skills

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce Lightning Design System and Lightning Components, Salesforce CRM, Reports & Dashboards, Apex Language, Apex classes/Controllers, Apex Triggers, Apex Scheduler, Dom, Dozer, Standard/Custom Objects, SOQL, SOSL, Visualforce pages, Visual force Components and Controllers, Apex Web Services, Workflow & Approvals, Salesforce1 Mobile.

Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force Platform (Sandbox, and Production), App Exchange.

Languages: C, Java, Visual Force, APEX, XML

Web Programming: HTML, CSS, Java Script, AJAX, JSON.

Web Services: REST, SOAP

Database: Oracle, Microsoft SQL Server, Force.com DB.

IDE: Force.com IDE, Force.com Eclipse Plug-in, Net beans.

Operating Systems: Windows 7/8/10, Mac OS X.

PROFESSIONAL EXPERIENCE:

Salesforce Admin/ Developer

Confidential - Reston, VA

Resposibilites:

• Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer and Salesforce Certified Administrator.
• Worked on creating Salesforce apps with Process Automation Tools Process Builder, Workflow, and Approvals. Customized Process Builder, Workflow Rules and Approval Processes to meet the requirements of business needs.
• Developed/Modified custom Apex Trigger and Apex class to implement functionality based on the requirements of project.
• Wrote Apex Triggers for field data modifications.
• Implemented the basics of Data Security and Data Modeling to the apps.
• Configured page layouts, record types and custom fields.
• Developed custom formula fields and validation rules to meet business needs.
• Worked on multiple Sandbox environments.
• Integrated Salesforce with Nintex DocGen, the Salesforce Document Generation Tool.
• Led the report module for Report Development on Nintex DocGen.
• Designed and developed the report templates and uploaded templates as Document records to fetch data at runtime, stored in Salesforce
• Wrote SOQL Queries to fetch data from Salesforce Backend.
• Wrote test classes for Apex Code Coverage
• Wrote formulae for Excel as Middleware to in corporate in Nintex DocGen, to meet any business requirements.
• Used Change Sets and Source Tree to deploy code and components from lower environment to higher environment.
• Worked on both development team and production support projects.
• Worked with Salesforce support team and Docu Gen support team to discuss for solutions for project.
• Working on internal project on Lightning Component framework.
• Undergoing work on integrating Salesforce with informatica on an internal project.
• Researching on Own Backup as a Salesforce Data backup tool.
• Backed up Production code and configuration using ANT and real time production data using Data Loader.

Environment: Salesforce.com Platform, Force.com, HTML, CSS, Data Loader, SOQL, SOSL, Scrum, Custom objects, Custom fields, Apex, Visualforce, Workflow & Approvals, Triggers, Security Controls, Reports, Custom Objects, Custom Tabs, Email Services.

Salesforce Lightning Developer

Confidential - Nashville, TN

Responsibilities:

• Managed security, users, roles, profiles, groups, queues, sharing rules and other setup options.
• Prepared data files and uploads the data into Salesforce.com using the data loader and other 3rd party tools.
• Managed a process to deploy updates, enhancements, and new system functionality including the creation of custom objects, custom formulas, scalable triggers, and workflows
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application and Implemented time based workflow trigger to an Apex Class to run at a specific time in a week.
• Developed many Apex classes, controllers, VF Pages, Batch Classes and scheduling their jobs Creating sitemaps and Robots.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Demonstrated ability in creating process builder and lightning flows to meet various business needs.
• Involved in the customization of the Salesforce app using Lightning resources.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Coordinating with Business Analyst Team to provide recommendation and designed the best solution for implementing new ideas.
• Participated in weekly Reporting team status calls to update all concerned parties on status versus timeline commitments.
• Involved in daily SCRUM and Splint Planning meetings
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Developed salesforce1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Created Dom Name Space that provides classes and methods for parsing and create XML content .
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API ’s and displayed within the Lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Salesforce Developer and Administrator

Confidential, Seattle, WA

Responsibilities:

• Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.
• Writing Apex triggers, Apex classes, developing Visual force pages, Batch classes, Scheduled apex, and Test classes.
• Managed implementation of NetSuite ERP CRM Solutions for multiple domains including Retail, Manufacturing & Automobiles at multiple int'l subsidiaries.
• Highly used data loader and informtica on demand tool to integrate Salesforce with other legacy systems.
• Hands on experience in migrating the data into the application from other merged companies and facilitating the application usage for new users.
• Constant involvement in exploring appexchange apps and using the apps wherever necessary. Used apps like Apttus, Exact target, Marketo, Dupe Catcher, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.,
• Worked on Master Data cleanup, Data Migration from Legacy systems to NetSuite using NetSuite CSV import.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, security controls, data management.
• Involved in integrating Salesforce with other in house data bases using informatica cloud.
• Keeping track of all Salesforce releases throughout the year and implementing latest enhancements immediately in the application.
• Raising cases with Salesforce support team in solving the product bugs.
• Developed complex visualforce pages using standard, custom controllers and components.
• Responsible for refreshing the Full copy and training sandbox environments regularly.

ENVIRONMENT: S: Force.com IDE, Java Script, Visual Force Pages, Workflows and Approvals, APEX Data Loader, Eclipse Force, Informatica, Ant loader, Work bench.

Salesforce Developer/Administartor

Confidential - Richmond, VA

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functionrequirements.
• Designed, developed and deployed Apex Classes and Test classes, Controller Classes and Apex Triggers, validation rules for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created Page layouts, Search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created workflow rules and defined related tasks, time triggered tasks, Email alerts, filed updates to implement business logic.
• Worked on SQL Developer to debug the issues related to IR's and query to check the logs from TIBCO
• Developed Apex triggers, Apex classes and test classes working around the governor limits.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, and Renewal Forecasting.
• SOQL queries to fetch the data from Workbench and Explorer.
• In Administrative function, created profiles and implemented Object level, field-level and record-level security.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Integrate of Application with Salesforce.com with using SOAP web services API and Web Sphere Cast iron.
• Created Email templates and inbound emails using Visual force for the clients and customers.
• Used Dashboards to keep in track the percentage of sales.

Environment: Saleforce.com platform, Apex, Visual Force, Controller extensions, Data Loader, HTML, Workflow & Approvals, Reports, Cases, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, Sandbox data loading, Windows XP, Eclipse IDE Plug-in, Sandbox, Test Classes.

Salesforce Developer:

Confidential, Cleveland, OH

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non functional requirements.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation.
• Created new custom objects and worked on relationships between objects to suit the organization’s business needs. Worked on page layouts, custom tabs, components, visual force pages, custom reports and Dashboards.
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, Activities, Dashboards and Reports
• Developed Apex Triggers, Apex classes and controller classes. And Created and managed complex workflows, approvals, data validation and system triggers.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Created profiles and implemented Object level, field-level and record-levelsecurity. And Created email templates and inbound emails for the clients and customers.
• Used Dev Sandbox (config only) for development and unit testing. Used force.com IDE to deploy the code changes into QA Sandbox. Used QA Sandbox (Full Sandbox) for regression testing and deployed code into production instance using ant built tool
• Involved in the data validation /Integrations of the source system with Salesforce.com.
• Created SFDC Approval Processes, Queues, Public groups and Email Templates.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

Business Analyst

Confidential

• Gathered Software requirement and documenting
• Preparing Software Requirement Specification documents for developers.
• Creating user guides, user manuals for every module using tools Adobe photoshop, framemaker, RoboHelp and Smartdraw.
• Interacting with clients and project manager in business development process.
• Communicating with developers and make them understand the functionality of every module.
• Preparing technical documents of modules assigned.
• Preparing technical architecture documents for future developer enhancement.
• Communicating with the developers, testing team, project managers and clients