SUMMARY:

• Over 8+ years of experience in all phases of Software Development Life Cycle (SDLC) including analysis, design, administration, development and rollout of CRM applications including 2years in Java and 6+ years in Salesforce.com.
• Analyzing business requirements and preparing Entity Relationship diagrams and converted them to salesforce.com using Standard/Custom objects, established objects relationships using Lookup, Master - Detail and Junction objects to implement one-to- many and many-to- many relationships respectively.
• Performed Salesforce.com Administrative activities - Creating Users, Roles, Profiles, Objects, Relationships, Junction Objects, Record Types, Page Layouts, Tabs, Validation rules, Communication Templates, Workflow rules, Approval process, Reports, Dashboards.
• Implemented customizations using Apex Classes, Visual force pages, Integration, SOQL, SOSL and Force.com API.
• Good experience in writing SOQL, SOSL queries in apex classes and customizing queries to improve performance and to avoid governor limits.
• Experience in implementation & Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Visual force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Integrated salesforce with external systems by writing SOAP Restful Apex classes web service classes.
• Good experience in implementing/Customizing CRM entities like Accounts, Contacts, Orders, Products, Service Requests etc.
• Migrated data from legacy applications to Salesforce using Import Wizard, Data Loader utility and ETL tools.
• Deployed salesforce components across various Sandboxes using Change Sets, Eclipse and Force.com migration tool.
• Experience in managing Salesforce.com sandbox and production environments.
• Experience and Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects like Screens, Views, Applets, Business Components, Joins, Links, MVGs, Pick Lists and Drilldowns.
• Experience on Siebel integration with external systems by developing the Web services using Workflows and Business Services.
• Experience in Data imports, deletes, merges through Siebel EIM.
• Experience in designing end to end systems flow based on requirements.
• Experience on Jira in logging day to day work, working on Defects, following the Agile model.
• Experience in automating the deployments through Jenkins/Dev Ops. Areas of Expertise

TECHNICAL SKILLS:

Force.com: Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex Triggers, Apex classes, Apex web services, Visual force Pages, Eclipse, Force.com IDE, Apex Data Loader, SOQL, SOSL, Analytical snapshots, Workflows and Approvals, Email Templates, Formulas Case Management Automation, Sandbox testing, Roles Profiles.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Operating Systems: Windows NT /9X/2000/XP/2010, Red hat Linux RHEL 6.7.

Programming Languages: Visual Basic 6.0, C, C++, Java, VC++, SQL, PL/SQL, and Shell Script.

RDBMS: Oracle 7.x /8i/9i/10g MS SQL Server 7.0 / 2000.

Tools: HP Quality Centre, Jenkins, Jira, Version One, SVN, GIT/Stash

WORK EXPERIENCE:

Confidential - CA

Salesforce Developer/Lightning Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts &Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• According to the business user's requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Upgraded from Salesforce Classic to Salesforce Lightning
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightning App.
• Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
• Built customized Lightning components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: SaleForce.com platform, Lightning, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, GitHub, APPTUS, Eclipse IDE, Subversion.

Confidential - Houston, TX

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to provide recommendation and designed the Best Solutions for implementing new business ideas.
• Development, implementation and update focusing on Sales cloud and Service cloud.
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Implementation of Batch Classes, Scheduled Classes as part of the Business Requirement.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API.
• Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Created Page Layouts to organize Fields, Custom Links, Related Lists & other Components on Record Pages.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, and Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Case Assignment Rules to direct the case to appropriate group such as Stories & PCS Central Support.
• Managed ongoing support requests and Administrative needs of users.
• Administered, Configured and maintained Salesforce.com application User Profiles, Roles, Assigning Permissions, Generating Security Tokens, Validation Rule and Upgrade Installation.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Performed administrative tasks such as managing Accounts, Contacts and Cases, setting Workflows and Approval Process for approving new accounts and another business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing. Worked with administrators on system security (Federated and delegated authentication) and application level security.
• Worked on Salesforce shield (Combination of platform encryption, Event monitoring, and field audit trail)
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked on different Sandboxes for development & testing; Involved in migrating the code to production instance in installments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Used Informatica Cloud Data loader for data loads to and from external systems
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for the organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Confidential

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs.
• Created test scenarios on Sandbox environment.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Web Services for integration with salesforce

Environment: Salesforce.com CRM Application (Force.com platform), Apex Languages, Service Cloud, Visual Force, Visual workflow, Apex Classes, Apex Triggers, SOAP, UAT, Apex, Java, Java Scripts, HTML, SOQL, SOSL, Workflows, Reports, API, Snapshot, Spring Batch.

Confidential

Java/J2ee Developer

Responsibilities:

• Responsible for documenting the user requirements and system design specifications.
• Responsible for analysing business processes, user new requirements. Analysed current business process and investing the old system.
• Used HTML, CSS and JSP for developing web pages and JavaScript for client side validation.
• Designed and developed back end code using Servlet and JavaBeans. Designed and implemented the database interaction using JDBC, and stored procedures using PL/SQL.
• Involved in process of gathering, modeling and transforming data into useful Information
• Created tables, Queries, indexes, stored procedures, triggers and constraints. Developed Logical data model, Physical data model and Entity Relationship Diagrams. Fixing defects on the JSP pages and working on enhancements.

Environment: Java, J2EE, Spring MVC, Web Services SOAP, Restful, XML, XML parsers, Ajax, JSP, CSS3, HTML5, Hibernate, JDBC, UML, SVN, TOAD.