PROFESSIONAL SUMMARY:

• Possess 8+ years of experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in CRM and SalesForce.com and Java/J2EE technologies.
• Worked closely with Business Users to enable business processes using SFDC.
• Worked on DevOps CI - Force.com IDE, GitHub & Bamboo Plans - Automating the Releases every week.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud & Custom Cloud.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Templates, Approval Process, Process Builder, Visual Workflow, Translation Workbench, Workflows, Reports, Dashboards.
• In-depth experience in CRM business processes like Campaign Management, Lead Management, Opportunity Management, Order Management, Account Management, Case Management, Activity Management, Contact Management, Products etc.
• Extensive experience in analyzing Business functional requirements into Technical designs, Entity relationships, Data Modelling and converting to Salesforce Custom Objects.
• Experience in developing Lightning Apps, Components, Controller, and Events.
• Built reusable UI/UX components with lightning component framework.
• Hands on Experience in migrating data from legacy systems to Salesforce using Apex Data Loader & Batch Jobs.
• Integrated the third party Web Services using callouts by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of Salesforce and developed own Web Services.
• Hands on experience with Apex Triggers, Apex Classes, Apex Test Classes, Visual force Pages, Visual force Components, Custom Controllers and Controller Extensions, Force.com IDE(Eclipse), SOQL, SOSL.
• Configured and maintained user security permissions in compliance with organizational needs.
• Proficiency in Object Oriented Languages like C++, C# Java, J2EE, JSP, Servlets and other Java technologies
• Experience in web technologies like HTML, XML, CSS, JSP, Jquery, JavaScript, WSDL, REST and SOAP.
• Experience in databases such as SQL Server, Oracle11G & Database.com.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies & Waterfall.

TECHNICAL SKILLS:

Salesforce Technologies: Standard/Custom Objects, Workflows, Approval Processes, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Validation Rules, Record Types, Role Hierarchy, Page Layouts, Dashboards, Force.comIDE, Sales cloud, Service Cloud, Marketing Cloud, Exact Target, SAVO, Brainshark, Apttus CPQ Proposal Management, Process Builder, Visual Workflow, Translation Workbench, Communities (Customer Portal & Partner Portal) & Charter.

Siebel CRM Technologies: Visual SVN, Tortoise SVN, GIT

Languages: Java J2SE, C, C++, APEX, SQL, Jquery

Web Technologies: Web Services, HTML, DHTML, CSS, XML, AJAX, Java Script

Tools & Technologies: Force.comIDE Plug-in(Eclipse), Apex Data Loader, Informatica, Force.com Platform (Sandbox and Production), App Exchange Applications.

Operating Systems: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX, IOS, MAC.

Office Tools: MS Excel, MS Word, MS Powerpoint, MS Project, MS Outlook, MS SharePoint and MS Visio

Methodologies: AGILE & Waterfall

Databases: Oracle11G, DB2, SQL Server & Database.com

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Sr. SFDC Developer

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked with Functional leads & SME's to transform and develop new requirements into Design & Estimate, Research, Analysis, Tech design, Implementation Plan & Test Plan.
• Prepared Release Project Plan, Implementation Checklist Document & Release Implementation Plan at the end of each release.
• Designed, developed, Automated and deployed the Releases by using Dev Ops Continuous Integration - Force.com IDE, GitHub & Bamboo Plans from Dev to Data & to Production every week - Agile Methodology.
• Worked on various Salesforce Standard objects like Accounts, Contacts, Activities, Cases, Leads, Opportunities and Products.
• Worked on Flex/Loop/Stack & Connect Third Party App exchange product for the Sales & Marketing Users inside the Org - (Total of 1600 Users)
• Worked on the Salesforce Classic & Lightning Application - Mobile & IPad Apps. (SalesForce 1 Apps).
• Worked on the Production support - Remedy Tickets - day to day for more than 6000 Users.
• Created Batch Jobs for the FIT application.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Converted the Siebel Application to SF Application.
• Worked on the Sales Cloud & Service cloud apps - SF.
• Developed Custom Visual Force pages, Apex classes, Apex Test Classes & Triggers according to the business needs of the client.
• Worked on the Data Migration from Siebel to SalesForce by using SF DataLoader.
• Worked on the Salesforce for Outlook functionality in Sales Cloud.
• Experience in framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Installed salesforce Lightning inspector for chrome browser as an extension for debugging JavaScript code.
• Worked with the Team - Offshore - Onsite Model as a SF Technical Lead getting deliverables done within the deadlines given by the client.
• Working independently on the Automated & Manual Data Loads requested by the business, using Data Loader & Batch Jobs. Also, working independently on the Enhancements given by the SME's onsite and assigning some of the enhancements to Offshore.
• Preparing the Technical Design for the given Enhancement & assigning to the Team members and getting it done within the Deadlines.
• Involved in the activities related to Saleforce.com Research, Analysis, Estimates, Technical Design, Configuration, Administration, Development, Testing, Data Migration and deployment of Applications from one Org to another Org on Force.com platform.
• Arranging the client meetings to update status to Project Manager's & also to all 2 Application's client SME's regarding the SF releases.
• Supporting the 2 SF Application's Production Issues.
• Worked on the Patient Info Database by using the REST API Integration to the internal Database.
• Worked on the SSO for the Dev, QA & Production environments.
• Worked with Sales Force Support on the SF product defects.
• Refreshed every 3 months all Orgs - Dev, QA & Production.
• Worked with SAP Team & Data Stage (ETL Team) on the SF Integration Issues.

Environment: Force.com platform, Sales Cloud, Service Cloud, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.com IDE, Workflow & Approvals, Reports, Custom Objects, HTML, Java Script, JQuery, Web Services, SQL Server

Confidential, Hartford, CT

SFDC Developer

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Worked with Functional leads & SME's to transform and develop new requirements into Design & Estimate, Research, Analysis, Tech design, Implementation Plan & Test Plan.
• Prepared Release Project Plan, Implementation Checklist Document & Release Implementation Plan at the end of each release.
• Designed, developed and deployed the Releases by using Force.Com IDE & Change Sets.
• Worked on various Salesforce objects like Accounts, Contacts, Activities, Cases, Proposals, Leads and Opportunities, Products.
• Created Various Custom Objects - Financial Account, Members, Quotes, Offers, House Holds, Account Plan, Action Plan, At Risk Asset, Case Optimization Outcome, Competitor Asset, Optimization Target, Escalation Opportunity, Escalation Products, Opportunity Case according to the Business needs.
• Developed Custom Visual Force pages, Apex classes, Apex Test Classes & Triggers according to the business needs of the client.
• Worked on the Salesforce for Outlook functionality in Sales Cloud.
• Worked on the SAVO App Exchange Sales & Marketing Documentation tool which is integrated into SF.
• Worked on the CPQ Apttus Third Party SF Tool which is integrated with SalesForce for generating Proposals which are used by our Sales Executives.
• Worked on the Exact Target Marketing Cloud Tool which is integrated with Sales Force to send emails to Customers.
• Worked with the Team - Offshore - Onsite Model as a SF Technical Lead getting deliverables done within the deadlines given by the client.
• Worked on the Brainshark Third Party SF Tool which is integrated with Sales Force to easily access presentations from Opportunities, Contacts, Leads & Accounts.
• Involved in Sales Cloud & Service Cloud - B2B sales, DTC Call Center by coordinating with Onsite SME's & also with Offshore Team.
• Working on the Releases for B2B Sales Cloud, adding new features to the existing functionality by coordinating with Offshore Team & Onsite SME's, by resolving their queries, according to the application requirements.
• Working on the Releases for DTC Service Cloud, adding new features to the existing functionality by coordinating with Offshore Team & Onsite SME's, by resolving their queries, according to the application requirements.
• Working independently on the Automated & Manual Data Loads requested by the business, using Data Loader & Batch Jobs. Also, working independently on the Enhancements given by the SME's onsite and assigning some of the enhancements to Offshore.
• Preparing the Technical Design for the given Enhancement & assigning to the Team members and getting it done within the Deadlines.
• Involved in the activities related to Saleforce.com Research, Analysis, Estimates, Technical Design, Configuration, Administration, Development, Testing, Data Migration and deployment of Applications from one Org to another Org on Force.com platform.
• Arranging the client meetings to update status to Project Manager's & also to all 2 Application's client SME's regarding the SF releases.
• Supporting the 2 SF Application's Production Issues.
• Worked in Integrating Salesforce with Consumer Insurance Product Info Service to get the Products information into Salesforce using REST API.

Environment: Force.com platform, Sales Cloud, Service Cloud, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.com IDE, Workflow & Approvals, Reports, Custom Objects, HTML, Java Script, JQuery, Web Services, SQL Server.

Confidential, Washington, DC

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visual force and Force.com API.
• Performed the roles of Salesforce Business Analyst/ Developer and Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Profiles, Permission Sets, users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Cases, Solutions, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer's issues Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports, Dashboards and Report Folders for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.

Environment: Force.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Approval Process, Eclipse IDE, Sandbox, JavaScript, Web Services API.

Confidential - Richmond, VA

Salesforce Administrator

Responsibilities:

• Involved in requirement gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Involved in building a complete Custom Application using the Salesforce.com.
• Worked on Lead Management, Campaign Management, Account Management, Contact Management, Opportunity Management, Activity Management, Profiles, Sharing Rules and Lead Conversion process.
• Developed Custom objects, custom reports and configured the Analytic Snapshots to dump the data on regular basis for sales performance and lead generation statistics.
• Created and deployed several reports using salesforce.com platform.
• Created custom objects applying the various validation rules. Workflow rules and Approval processes.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created Apex classes, triggers, Visual force pages for customizing the Application.
• Involved in data migration tasks & data mappings between the various objects between different environments using Data loader tool.
• Involved with Testing & Business Teams in testing & fixing the defects.
• Supported the System Issues & Data Issues in Production.

Environment: Force.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Sandbox, Web Services API.

Confidential

Java Developer

Responsibilities:

• Implemented the application using Spring Framework which is based on Model View Controller design pattern.
• Designed and implemented a Cassandra NoSQL based database and associated RESTful web service that persists high-volume user profile data.
• Apache Kafka is used to allow a single cluster to serve as the central data backbone to offer strong durability and fault-tolerance guarantees.
• Design and develop the processes using multithreading to make it asynchronous.
• Wrote authentication and authorization classes and manage it in the front controller for all the users according to their entitlements.
• Implemented Spring Framework based RESTful web services.
• Wrote J Unit test cases to test the Optimization Module and created functions, sub queries and stored procedures using PL/SQL.
• Implemented caching techniques, wrote POJO classes for storing data and DAO's to retrieve the data and did other database configurations.
• Developed Java Beans, which will communicate with the middleware (EJB'S) and supplies the data to the web interfaces.
• Designed and developed UI Search and results screens for legal Professionals and legal Organizations using JSF my Faces, Ice Faces, JSP.
• Worked closely with the testing team in creating new test cases and created the use cases for the module before the testing phase.
• Integrate with various back-end systems using REST. Integrated business layer using Hibernate with Spring DAO.
• Implemented integration techniques using Apache Camel and Apache Active MQ technologies.
• Developed light weight user interfaces to display the live cash balances on web page using HTML, JavaScript, Angular.js and JDBC technologies at backend.
• Involved in interacting with business users for requirements.
• Written all applications in Eclipse (IDE) Environment.

Environment: Core Java, J2EE, Apache Camel, Apache Kafka, REST, Servlets, Spring, Hibernate, Tomcat, Eclipse IDE, Web Sphere Application Server, XML, XPath, XSD, Business Objects XI 3.1(Universe, Web Intelligence), Teradata, XSLT, JSF, JDBC, JavaScript, Angular js, HTML, CSS, Cassandra, CVS, Maven, AJAX, Log4j, Junit.