SUMMARY:

• Around 8 Years of experience in all phases of Software Development Life Cycle (SDLC) including requirements analysis, design specification, coding and testing of enterprise applications and good experience with Salesforce.com CRM, Force.com Platform as Developer/Administrator.
• Strong implementation and rollout experience with salesforce.com CRM (Sales Cloud, Service Cloud, and Marketing cloud), Collaboration cloud, Communities, Sites and Force.com platform.
• Experience in Salesforce.com MVC architecture, designed and developed business layers with Controllers (Custom, Extension classes) using Apex and presentation layer with Visualforce pages.
• Strong experience in designing and developing salesforce customizations using Apex Classes, Triggers and Visualforce pages with Custom, Extension controllers.
• Written batch classes to process a large volume of data using Apex Batch interface and executed batch classes to run at scheduled intervals by implementing Schedulable interfaces.
• Good experience in integrating enterprise applications with salesforce.com both Inbound and Outbound by writing Apex SOAP, REST apex web service for Inbound calls to Salesforce.
• Written Apex callouts to external applications by using HTTP Request classes.
• Strong experienced in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Extensive experience using AppExchange applications, Capable of finding appropriate applications, installing, and customizing apps
• Worked on developing rich user interfaces using Visualforce pages with standard components, CSS, JavaScript, jQuery and developed Custom Visualforce Components.
• Proficient in salesforce.com administrative activities: Creating Users, Roles, Profiles, Record Types, Validation rules, Page Layouts, Search layouts, Sharing Rules, Email Services.
• Strong experience in building business logic using a declarative configuration like Workflow Rules, Approval Process and associated actions like Field Update, Email Alert and Creating a Task.
• Proficient in creating Lightening applications, combining Lightning design system, Lightning App builder and Lightning component features.
• Worked with salesforce Process Builder and consolidated exiting workflow rules with process builder.
• Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Apex managed sharing rules.
• Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
• Developed salesforce1 Lightning components to replace existing visualforce pages in the Lightning experience using Lightning Design System Styles, Components and JavaScript controllers.
• Used Aura, lightning UI framework components for developing UI components.
• Worked on building salesforce standard/custom report types, Reports, Dashboards and Analytic snapshots across various objects for different business groups.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implemented CTI integration with cloud technology and on - premise infrastructure for Salesforce.
• Performed data analysis for data migration, integration to Salesforce from other databases and performed Data migration using Data Loader, Informatica, Demand tools.
• Strong experience in deploying salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool (Ant-based script) and Eclipse.
• Implemented salesforce1 rollout and build apps using saelsforce1 lightning.
• Strong UI experience in building front-end development using HTML5/HTML, CSS3/CSS2, Bootstrap, Java Script, jQuery and jQuery UI.
• Proficient in Oracle, MS SQL Server, MySQLdatabases SQL, PL/SQL Stored procedures, Functions, Triggers, and Packages.
• Good experience in developing web applications using Java, J2EE, Servlets, JSP, Struts, Hibernate and deployed in Tomcat servers.
• Good experience in interacting with business users, business analysts for Requirements capturing, analyzing and documenting and letting business users know constraints with the salesforce limitations.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Apex, Visualforce, Java, HTML, CSS, PL: SQL, C.

Tools: Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA.

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2.

SDLC: Rational Unified Process (RUP), UML, use cases and Use case diagrams, Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Deployment Tools: Force.com IDE, Force.com Migration Tool (ANT).

Net Technologies: ASP.NET, ADO.NET, AJAX, Web Services, WCF

PROFESSIONAL EXPERIENCE:

Confidential - Boston, MA.

Salesforce Administrator/ Developer

Responsibilities:

• Perform all tasks related to the day-to-day operations of several large implementations of salesforce.com including managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts and installation and support of app exchange applications.
• Designed and developed various Custom Objects, Tabs, and Formula Fields, Cross Object Formulas, Rollup summary fields, validation rules, dependent pick lists, complex page layouts and Visual Force Pages to meet the need of the application.
• Designed Apex Triggers and Apex classes for performing additional functionalities using controllers. Wrote Apex Text class (Methods) for SFDC testing.
• Aggregate data on parent record from child records implemented Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields.
• For different profiles managed visibility of fields using field level security along with creating page layouts to hide critical information on the profile users.
• Enabled Chatter for the Organization to effectively communicate with the users in the Organization.
• Assisted the development team in creating a company profile, set up new user profiles, define roles, permission levels in Sales Cloud for sales representatives and marketers.
• Perform all Admin tasks including managing users, bulk data migrations, creating and maintaining 1500+ custom objects and fields, page layout maintenance and support of multiple App Exchange applications.
• Analyse business requirements and resolve case requests including configuration/customization of profiles, permission sets, public groups, roles, role hierarchy, forecasting,field-level security, record types, queues, reports, &dashboards.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll-up summary fields, validation rules, Assignment rules, dependent pick-lists and complex page-layouts.
• Worked with stakeholders and internal Business people to drive the changes in a production environment and driven successfully in implementing Service-cloud in the production support environment.
• Designing page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Creating workflow rules, approval process to define approval actions on them to automate the processes and defining related tasks, time-triggered tasks, email alerts, field updates to implement business logic and business rules.
• Worked with Sales Commerce team in configuring products, catalog, catalog hierarchies, bundles, price lists across all products.
• Maintaining security and enforce sharing rules and access settings. Enabling and defining Web-to-Case&Email-to-Case.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Used field level security along with page layouts in Lightning to manage access to certain fields.

Environment :Saleforce.com, MarketingCloud, SOSL, SOQL, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Workbench.

Confidential - Erie, PA.

Salesforce Administrator/ Developer

Responsibilities:

• Involved in functional requirements sessions toimplement functional requirements in salesforce and provided solutions to the requirements.
• Worked with Apex Classes, Controllers - Custom, Extension, List Controllers, Apex Triggers, Batch classes to meet business requirements.
• Worked with SOQL relationship queries to give optimal performance in the Apex Classes and Triggers.
• Created rich UI using HTML5, CSS, JavaScript and Ajax AngularJS in the Visualforce pages.
• Integrated with an external system by making Callouts from Salesforce using Apex web services (Http classes) for getting data and updating in salesforce.
• Written apex REST web services for accessing CRM data and showing an external web application for internal users.
• Worked on salesforce community cloud to provide access to employees, customers and partners to Salesforce data.
• A developed Lightning component using Aura Framework which also included client-side AngularJS
• Created Force.com Sites for external users and configured public access to accommodate data access in Visualforce pages.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Created Visualforce pages with custom CSS and used in salesforce communities for customers and partners.
• Developed apex test utility classes, test methods and achieved 90% of code coverage across the organization by reducing test methods.
• Worked on setting up Org Role hierarchy, Profiles, Field permissions, Sharing rules, Custom setting,and Custom labels.
• Worked on various SalesforceCRM objects Accounts, Contacts, Leads, Opportunities, Quotes, Forecasts, Cases, Solutions, Knowledge and Articles.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Worked on Service Cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Worked on automating complex business processes using workflows, approval process, dynamic approval process, validation rules and sharing rules.
• Performed configuration activities like creating/modifying Page Layouts, Record Types, Quick Actions, Rollup summary fields, Tabs and Apps.
• Built custom reports, dashboards for users and scheduled to run at scheduled intervals.
• Used Git as a repository for managing code repositories.
• Worked with force.com migration tool for deploying components across sandbox and production orgs.

Environment: Salesforce CRM, Force.com platform, Apex, Visualforce, Data Loader, objects, Workflows, MySQL.Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs.

Confidential, NYC, NY

Salesforce Developer

Responsibilities:

• Proficient in using market products for automation, consumer engagement,and marketing management
• Developed many requirements using metadata and changeset.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.
• Developed many applications using service max to automate operational planning.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Worked on setting up Hoopla AppExchange application which helps derive better sales via gamifying the process.
• Experience in working SFDC Service Cloud implementation experience - Service Console, Live Agent,and Communities.
• Worked on customizing and development of Communities.
• Did integrating with external systems using SOAP API and Rest API as call-in services and call out services.
• Involving in doing unit testing by writing test classes and working with SIT and UAT.
• Working with writing SOQL and SOSL queries.
• Experienced with automation the flow of lead, deal registration and partner data between your Channel Partner Relationship Management system and Salesforce.com.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Hands on experience on service max for customer service and scheduling
• Created custom Visual Force page as well as few extensions to standard page, Apex classes,and test methods in accordance with the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: Saleforce.com platform, AppExchange,Visual Force (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential - Cleveland, OH.

Salesforce Developer

Responsibilities:

• Worked with Business System Analyst to the provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Integrated Steel brick and salesforce integration for automating quoting, contracting and billing process.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Experience in working with call in and callouts API's
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Worked with SSO Setup and SAML 2.0 to integrate internal and third-party applications like LMS and Web applications.
• Experience in Salesforce Encryption and platform encryption.
• Implemented Case Assignment Rules to direct the case to an appropriate group such as Stories and PCS Central Support.
• Managed ongoing support requests and administrative needs of users
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Worked on the design of the application data model and business process as a part of the technical architect.
• Worked with integrating external systems using web services call outs.
• Wrote an Apex Trigger on Contact for cross-object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and another business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for the end user to submit a case through Outlook.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com .

Environment : SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Salesforce Admin

Responsibilities:

• Migrated large and unformatted data stored locally to Salesforce using Apex Data Loader.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Build the organization's role hierarchy by adding the Roles as per the Organization structure and created custom profiles to satisfy the Organization's hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow&Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, Custom reports.
• Created custom Reports based on business need and associated them to Dashboard.
• Developed field & page layout customization for the standard objects which includes Account, contact, Leads.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Developed complex workflows and approval processes for automating business logic.
• Used ApexDataLoader and Bulk API for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV).
• Performed data manipulation to meet the daily / weekly business process.
• Creating custom objects, custom fields, pick list fields, field dependencies, custom tabs, custom reports and dashboards.
• Created email services, page layout, mini page layout workflows, record types & field level security as per the user stories.
• Build & assigned users in the role hierarchy as per the design of Solution/ Technical architect.
• Created multiple custom profiles & permission set to meet the business requirement & process.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quality and consistency.

Environment : SalesForce.com Platform, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Custom/Standard Objects, Page Layouts, Reports, Dashboard, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Email Service, Security Controls.