SUMMARY:

• 7+ Years of IT experience with 5+ Years of experience in Salesforce.com CRM Platform as Admin and Developer.
• Proficiency in salesforce.com Apex Classes, Apex Triggers and Visualforce along with hands - on experience in administrative tasks like Validation rules, Page Layouts, Creating profiles, consigning roles, Record Types, Approval Process, Reports, Dashboards, Custom objects, fields.
• Worked on Salesforce Aura for framework design and experience on all stages of software development life cycle(SDLC) and Agile methodologies.
• Experience in configuration, Customization, Administration and Data Migration using Data Loader.
• Knowledge on Salesforce Lightning UI, Lightning Design System, Lightning Process Builder, salesforce communities and Chatter groups.
• Experience in development of front-end UI with HTML, CSS, JavaScript and experience in SFDC development using Apex classes and Triggers, Components, Visualforce.
• Worked on Scheduled Jobs and Apex batch jobs and executed Approval process, E-mail services and workflows
• Experience in Integration of salesforce to external systems like SQL server, oracle for Data Integration, Synchronization, replication.
• Involved in end to end QA and UAT testing and validation of CPQ including products, pricing, quoting etc.
• Worked on various App exchange products like Pardot, Docusign, Conga composer and Apptus as per needs of organization.
• Used Sandbox and ANT for testing and migrated code to deployment instance after testing and experience in working with salesforce.com sandbox and production environments.
• Expertise in data modelling between various objects in salesforce like Standard and Custom objects and analyzing the schema builder based on relationship between objects
• Experience in writing complex SOQL queries on various objects for retrieval of data and SOSL queries to find required data across multiple objects in salesforce database.
• Good Understanding of CRM business flow like Campaign Management, Lead Management, Opportunity Management, Account Management, Support Process and forecasting.
• Experience on webservices like XML, SOAP API and REST API and Integrations with Salesforce.
• Experience in creating custom objects and integrating existing desktop and web apps.
• Generate and maintain reports to support business process in salesforce and analyzing data.
• Experience in writing Apex Test methods, cases and ensuring that 75% of Apex code is covered along with execution of 100% of test without failure.
• Experience on SFDC implementations covering Sales cloud, Service cloud, Chatter and AppExchange applications.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader.
• Good knowledge and understanding of Salesforce security like Sharing model, OWD, Field level security, record and object level security.
• Proficient in developing Visual Force Pages, using Standard controller, Custom controller and Controller extensions.
• Experience on customer community like creating users and profiles for customer community.
• Experience on Object oriented Programing languages like java and OOPS concepts.
• Working on Agile and waterfall methodologies.
• Good Analytical, communication, debugging and documenting skills along with good understanding of fundamental business process and problem-solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, Test Methods, Approval process, Workflows, validation rules, Batch and Scheduled Apex, Lightning components, Custom Settings, Anonymous Apex, Change Sets deployment.

Force.com Eclipse IDE Plug: in, Apex Data loader, Excel Connector, Force.com Platform (Sandbox, and Production), Jenkins

Programming Skills: APEX, Visualforce, Java, JavaScript

Web Technologies: HTML, CSS, JavaScript, jQuery, Bootstrap

Salesforce Plugins: Eclipse IDE, Force.com IDE, Developer Console, Workbench, Force.com, Beta explorer

Web/Application Servers: Apache Tomcat, WebLogic, WebSphere

WebServices: SOAP, WSDL, SOA, RESTful, XSLT

Unit Testing / Build Tools: ANT, Junit, Maven, Jenkins

Database Management: SQL Server, Force.com DB MySQL

Operating Systems: Windows Vista/7/8/XP, UNIX

Networking Protocols: TCP/IP, HTTP, HTTPS, FTP, SMTP

PROFESSIONAL EXPERIENCE:

Confidential, Springfield, Illinois

Salesforce Developer/ Admin

Responsibilities:

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
• Upgraded some Apps from Salesforce Classic to Lightning to develop rich user interface and better interaction of pages.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created multiple Lightning Components, implemented CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Experienced in Service Cloud, Sales cloud, Chatter & App - exchange applications.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used SOQL and SOSL statements within Governor Limits for data extraction and manipulation needs of the application using platform database objects.
• Performed SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Experienced in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
• Monitored Apex asynchronous processing using future methods, batch apex, controlling processes with queueable apex and scheduling jobs using apex scheduler.
• Experienced integrating external web systems with salesforce using REST and SOAP web services. working with various Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
• Designed Lightening Apps using Lightning Design System, Lightning App Builder and component features and Salesforce Lightning UI.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Maintenance of the installed Managed Packages in Lightning using Apex.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Worked on data migration using Import/Export wizard and Apex Data Loader for bulk import or export of data from Salesforce.com objects.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Lightning UI, Classic UI, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XML, Web Services, SOAP, UI, Eclipse, Oracle, SOQL.

Confidential, Irving, Texas

Salesforce Developer/ Admin

Responsibilities:

• Designed and developed SFDC based Application on Force.com with Apex programming language at backend and Visual-Force pages as user interface.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Test Classes, Batch Apex and Schedule Apex for various functional needs in the application.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created custom Dashboards for manager’s home page and gave accessibility to for authorized users.
• Implemented Email to Case for automatic case creation for business groups and created automated-responses, assignment rules, email alerts and templates for Case Management.
• Worked with Informatica Data Loader from App Exchange to push the data from third party application to Salesforce.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation and Used Responsive Codes for the development of custom pages.
• Written Test methods, classes and making sure at-least 75% of Apex code is covered and 100% of test execution is achieved before sending to production.
• Used the sandbox environment for testing and migrated the code to production after testing and reviewing the test cases provided by the QA team, and providing feedback.
• Data import using Data Loader and Import Wizards, integrated application with external resources using REST and SOAP APIs.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Salesforce Developer/ Admin

Responsibilities:

• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dash boards.
• Managed user Accounts and Security - including new user account creation, profile and role management, sharing rules, and security controls.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visualforce pages.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Used sales cloud to Maintain leads, contacts and opportunities. Used service cloud for maintaining cases and customer support.
• Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up Roles, creating profiles, Creating Validation rules, security controls, data management.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created email templates and inbound emails using Visualforce for customers.
• Configured Sharing settings to specify the level of access of the users.
• Developed Cascading Style Sheets (CSS) for creating effects in the Visualforce pages.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used Eclipse, ANT and change sets for deployment.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from (CSV) files.
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, ServiceMax, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, XML, Custom Tabs, Email Services, Security Controls, Approval process, REST.

Confidential, Cincinnati, OH

Salesforce Developer/Admin

Responsibilities:

• Designed and Deployed Customer Objects added Custom fields to the objects and assigning of workflow rules, Approval Process.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Developed SOQL and SOSL queries for Effective retrieval of data from the custom and standards objects as per requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Used the ServiceMax to solve the tickets which are raised by customers.
• Developed Apex classes which contain methods for usage in Controllers in VisualForce pages, Triggers on objects as per Trigger Design Patterns and within Governor Limits of
• Salesforce and used Eclipse, ANT and change sets for deployment.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Effective Data Modelling between standard and Custom Objects and normalizing them.
• Experience in integrating with external systems using SOAP API, Rest API.
• Involved in new accounts creation, profile and role management.
• Managing and monitoring access to concerned applications to users and security setup.

Environment: SalesForce.com CRM Application Platform, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client-side validation
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Developed Servlets to process update information.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.
• Used JDBC for communicating with the database.

Environment: Java, JSP, Servlets, Java Beans, MVC, JMS, EJB2.0, Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows XP