SUMMARY:

• Around 7 years of IT experience that includes 5 years of experience in Salesforce.com CRM Platform and around 3 years of experience with Java and other programming languages.
• Extensive experience in designing of Custom Fields, Role Based Page Layouts, Workflow Approval, Profiles, Users, Tasks, actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages, Dashboards and Email generation according to application requirements.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master - detail relationships, lookup relationships.
• Developed Apex classes, ApexTriggers, Visual Force (page, Component & Controllers) on Force.com platform to customize application according to the functional needs.
• Experienced in implementing Sales/Service Cloud and Custom Application Development.
• Experience in working on Eclipse IDE environment with Force.com Plug-in for writing Classes, Controllers, Triggers & Batching, Web Services, SOQL, SOSL, Components using Apex Language.
• Extensive experience in data migration and integration using data loader.
• Experienced in working with agile and scrum methodologies.
• Experience in salesforce lightning, Zuora Platform
• Worked on Security Controls(Profiles, Roles, OWD, Sharing Rules, Groups, Permission Sets)
• Hands on experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
• Experience in Web Services integrations using SOAP and REST API
• Experience building managed applications & AppExchange development
• Worked on Apttus configuration, pricing, discounting, approvals and proposal generation.
• Expertise in diversified Sales domain like Configure - Price-Quote, Contract Management, Revenue Management & Billing
• Supported the Project's end to end implementation by configured Products, Catalog, Catalog Hierarchies, Bundles, Price List across all products.
• Configured various pricing factors like variance pricing, volume-based pricing, attribute-based pricing has been configured.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing, Quoting etc.
• Experience in scripting languages like HTML, XML, CSS, Java Script and Software applications like Microsoft Word, Excel and PowerPoint.Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Experience of working with excellent understanding of the MVC (Model View Controller) design pattern and have experience in using different data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, VisualForce Component and Controllers

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel Connector and AJAX Toolkit

Integration Tools: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports

Languages: Apex, C, C++, C#, Java, VB

Web Technologies: HTML, XHTML, CSS, XML, Java Script, Bootstrap, PHP

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / 2003 / 2008

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE

Databases: Oracle, SQL Server and MYSQL

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Salesforce Developer/Admin

Responsibilities:

• Used chatter Rest API to create Push notifications for sending the notifications to salesforce1 mobile application.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build native android IOS and windows app with the mobile SDK, design and run massively.
• Pardot can leverage all the close integration abilities that the AppExchange provides Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Created the workflows for automated lead routing, lead escalation, and custom coaching plans
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Experience on using the Service Max in a Sass model to complete field service functionality.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management,
• Did Functional testing, web services integration testing, and backend testing; did Net Suite biannual release preview testing.
• Implement and integrate Salesforce & Pardot (enable features, connectors and data)
• Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
• Worked through complete development life cycle from Analysis to Design, Implementation, Testing and Deployment Phases of the Project in Service Cloud.
• Created a dashboard using bootstrap 3.0.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed VF pages for customizing the UI for partner users
• Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Experience with Service Cloud and Sales Cloud Functionalities.
• Used Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Worked with Ajax toolkit to invoke Apex through anonymous blocks and Public web service methods.
• Used (Java-Ant based) Force.com migration tool to deploy metadata between local Sandbox environment, Production and another Salesforce organization.
• Worked on salesforce lightning components
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features using Aura Framework.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Used Lightning process builder for visualizing and creating automated business processes.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Message Service, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, SalesForce.com Data Loader,Sales cloud,Service cloud,Security Controls, Veeva App, HTML,HTML5, XML, CSS, Bootstrap, jQuery, Java Script, AngularJS, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, Github.

Confidential, Austin, TX

Sr. Salesforce Developer/Admin

Responsibilities:

• Designed and developed VisualForce Pages to meet various functional needs.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Worked on customization of visual force to have lightning experience for desktop and Salesforce 1 mobile application.
• Used chatter Rest API to create Push notifications for sending the notifications to salesforce1 mobile application.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build native android IOS and windows app with the mobile SDK, design and run massively.
• Pardot can leverage all the close integration abilities that the AppExchange provides Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Created the workflows for automated lead routing, lead escalation, and custom coaching plans
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Experience on using the Service Max in a Sass model to complete field service functionality.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Responsible for performing administrative functions in Salesforce CRM like creation and modification of pick lists and lookup fields.
• Developed a custom application with Force.com to manage territory, account, and quota assignments, and integrated it with an internal commissions system using Informatica on cloud.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management,
• Did Functional testing, web services integration testing, and backend testing; did Net Suite biannual release preview testing.
• Implement and integrate Salesforce & Pardot (enable features, connectors and data)
• Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
• Worked through complete development life cycle from Analysis to Design, Implementation, Testing and Deployment Phases of the Project in Service Cloud.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Message Service, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, SalesForce.com Data Loader,Sales cloud,Service cloud,Security Controls, Veeva App, HTML,HTML5, XML, CSS, Bootstrap, jQuery, Java Script, AngularJS, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, Github.

Confidential, Austin, TX

Sr. Salesforce developer/Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reportsand Dashboards
• Interacted with various business user groups for gathering the requirements.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, andCampaigns, Cases.
• Developed Visualforce pages, controllers for goal setting and performance evaluation.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Developed applications that connect using Web Services to download data from external data providers.
• Customized standard objects to better suit the requirements of the client, adding new fields, relationships, validation rules and Triggers wherever needed.
• Created Custom Applications and developed Custom Objects for the same.
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and Record Types for the Applications.
• Defined Workflows and set up Workflow Rules, Tasks and Alerts and created Approval Processes.
• Customized Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Experience working on community cloud enabling members to create and update records and processes from within the community.
• Updated opportunities so that customers can provide product feedback and employees can escalate customer support cases.
• Used Apex classes and Visual force pages to implement highly customized requirements.
• Strong Experience in ETL activities like data migration using APEX Data Loader, Excel Connector, Import Wizard.
• Used Data Loader for insert, update, upsert, and bulk import or export of data from Sales force Objects. Used it to read, extract and load data from comma separated value (CSV) files.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Customized Dashboards to track project status and performance of business centres.
• Integrated the Web Services for extracting the data from external systems.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Excellent writing skills in preparing business requirement documents (BRD), system requirement specifications (SRC), System Design Specification (SDS) &Use Cases.
• Comprehensive understanding& experience of SWOT, Risk & Cost/Benefit analysis.

Environment: Salesforce.com, Cast Iron, Apex Language, Visual Force (Pages, Component & Controllers), Workflow& Approvals, Custom Objects, Custom Tabs, Email Services, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Cast Iron, Sandbox data loading, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential

Salesforce developer/Admin

Responsibilities:

• Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business user’s groups and business centers.
• Create various profiles and configured the permissions based on the organizational
• Designed and developed workflow rules, validation rules, and customizations within Sales force. Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Extended native SFDC reports to leverage custom fields to create meaningful reports, dashboards.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on trigger handler class and moved all the existing triggers to their respective classes
• Designed and Developed wizards using visual force, JavaScript, HTML, CSS.
• Worked extensively in force.com sites with Customer community.
• Worked on masking of the fields through JQuery plugin
• Involved with Salesforce.com Premier Support and handled the support cases. Administrated and monitored the company’s Sales force CRM application.
• Migrated data from Excel / CSV files to SFDC using Data Loader
• Maintained data cleanliness and accuracy by adding custom validation rules and formulas
• Implementing automated process to simulate daily scheduled jobs within the limitations of the system and hosted entirely on Salesforce.com in Production environment.
• Involved in Work.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Work.com platform and Force.com IDE Plug-in Using Eclipse.
• Worked with various Work.com objects like Accounts, Contacts, Leads, and Campaigns.
• At an enterprise level, leading and managing large, complex enterprise-level projects consisting of multiple Agile teams and/or requiring integration with other activities outside the scope of the Agile teams
• At a team level, playing a consultative role to help put in place the appropriate people, process, and tools and coaching members of the team as needed to optimize the efficiency of the project team.

Environment: Salesforce.com Platform, Apex Language, Data Loader, HTML, Java Script, S- Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

• Involved in Designing, Developing, Bug fixing, documenting and unit testing the application.
• Interact with business managers to transform requirements into technical solutions.
• Implemented the MVC architecture using Struts framework.
• User Interface has been developed using JSP, JavaScript.
• Proficient in doing Object Oriented Design using UML-Rational Rose.
• Developed web pages using Servlets and XML for various modules.
• Developed JSP and Java Helper classes for In-patient and out-patient Information.
• Used Oracle as the backend database.
• Developed HTML and JSP pages for user interaction and data presentation.
• Used XML Web services for transferring data between different applications and retrieving credit information from the credit bureau.
• Developed Hibernate mapping files with Oracle database.
• Used Eclipse IDE for development and SVN for versioning system.

Environment: Java, J2EE, JSP, Struts, JSON, Web Sphere Application server, Eclipse, JavaScript, MySQL.