SUMMARY:

• Salesforce Administrator/Developer with 8 years of experience in IT Industry.
• Extensively exposed to creating objects with relationships, fields, record types, escalation rules, assignment rules, validation rules, data migration activities, custom page layouts, custom fields, custom tabs and other standard functionality.
• Extensive experience in Creating Roles, Profiles, Email Services, Workflow Alerts, Actions, Validation rules and Approval Processes.
• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Cases, Opportunities, Quotes and Dashboards.
• Worked on Salesforce 1 platform and Lightning Ready features from Classic to LEX.
• Extensively worked on development of custom components using Lightning Component Framework following Security Standards and best practices.
• Having good Experience in integrating Salesforce.com with Marketing Cloud exact target.com using custom REST API calls and with salesforce connector App Exchange app.
• Worked on Integrations like using Force.com REST API, Exact Target integration and Wave API’s.
• Expertise in handling bulk data by implementing custom apex logic, Bulk Triggers, Batch Apex and Scheduled Jobs
• Good work experience in versioning tools like SVN, GIT for maintaining code branches and code commits.
• Handled migration and deployment activities using Data Loader, ANT deployment tool, also having knowledge in CI/CD continuous Integration tool.
• Extensively explored and implemented features in Community Cloud to meet the business use cases.
• Having the ability to build single page applications using Visualforce, Lightning Framework which dynamically renders by detecting the logged in user experience Classic, LEX and SF1.
• Conducted Knowledge Sharing sessions to multiple project team members by explaining the Lightning features which are Visualforce and Lightning Development, Lightning Migration and Lightning Bolt Templates.
• Theoretical knowledge on syncing Zuora with Salesforce, working on Products, Orders, Order Items.
• Experienced on various UI Technologies i.e... JavaScript, jQuery, SLDS and Bootstrap frameworks.
• Executed multiple projects on various clouds like Health Cloud, Community Cloud, Marketing Cloud, Sales Cloud and Service Cloud with its different features.

TECHNICAL SKILLS:

Operating Systems: Windows (7, XP, 2000)

Methodologies: MS SQL Server DBA, MS SQL Server 2008, SDLC, OOAD

SF Mobile Development (Android & iOS): Salesforce 1

Tools: MS Server 2008 R2, Cherwell Service Management, MS Office 2010, Eclipse 3.0, Ant, Svn, Salesforce.

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services, Work Flow and Approvals, Dashboard, Analytic Snapshots, Lightning(Aura), SLDS, Security and Sharing, Community Cloud, Marketing cloud, Journey builder, Lightning Bolt, REST & SOAP.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug - in, Force.com Data Loader, Force.com Platform (Sandbox and Production).

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL.

Senior Salesforce Developer

Responsibilities:

• Data model creation and redesigning the existing application to built a robust with best practices.
• Involved in Architectural design decisions, Monitored offshore team by providing technical design and feasible solutions.
• The community portal completely built using Lightning Components and SLDS. App is built on Customer Service Napili template including custom components.
• Implemented responsive components using Lightning Framework which are supporting Lightning Experience, Classic and Salesforce Mobile App(SF1).
• Has done integrations and used the salesforce marketing cloud connector V5 to connect to multiple salesforce orgs.
• Used SOAP & REST API to invoke triggered sends and create redundant data.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Build Documentation for the end users and managers for easy navigation and access.
• Effectively communicate between technical, operational and strategy groups.
• Created many Data extensions to accommodate custom scenarios. Configured and designed journey’s using journey Builder.
• Automated the import, extract and query activity using Automation Studio. Used Dynamic content for subject lines.
• Handled entire application sharing standards using Role hierarchy, Criteria Based Sharing Rules, Permission Sets, Territory Management and Apex sharing to meet the business requirements.
• Enhancing the business logic and handled apex controllers to support multilingual, multicurrency for multiple businesses in one application.
• Developed configurable logic using custom labels, custom settings and custom meta data types.
• Implemented complex custom apex logic using best practices and sharing standards.
• Created new and also redefined existing bulk triggers which support bulk data and process the records to meet business process along with error tracking for each record.
• Worked on code optimization using the best practices of Salesforce in order to increase the performance of the application by considering the SFDC Governor Limits.
• Worked on setting up the entire process for development, deployment.
• Ensuring quality deliver in sprints by following the scrum process.
• Ensured Agile process with effective sprints by different squads at different locations using scrum meetings.
• JIRA is used for effective tracking of stories, sprints and their status.

Salesforce Features: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, Apex Web Services, Analytic Snapshots, Lightning(Aura), SLDS, Security and Sharing, Community Cloud, Marketing cloud, Journey builder, Lightning Bolt, REST & SOAP

Confidential, Washington, DC.

Salesforce Developer/Admin/QA

Responsibilities:

• Used Geolocation field type to calculate the nearest properties from contact mailing address.
• Developed custom Real estate applications for property management.
• Data migration from external systems to sales force using Data Loader.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created different Workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Extensively worked on customizing Geo pointe App to the organization needs.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Participated in the training sessions provided by the Salesforce team and support end users
• Knowledge on creating Visualforce Dashboards, sharing rules.
• Used changesets for deployment.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Confidential, Tallahassee, FL

Programmer Analyst

Responsibilities:

• Responsible for developing forms, reports, and business processes within the agency’s Cherwell Service Management software implementation.
• Perform SQL Server database queries and updates.
• Resolve technical problems related to the agency’s Cherwell Service Management software implementation.
• Consult with users and conduct information assessments to determine user needs and define system requirements.
• Assist in developing training programs related to distribute processing operations and procedures.
• Write and maintain up-to-date documentation related to business requirements, database design, and process implementation.
• Processing information logically and solve problems.
• Consult with users and conduct information assessments to determine user needs and to define systems requirements.
• Track and manage change request process.
• Act as a consultant to key stakeholders and cross functional teams.
• Assist (as necessary) in gathering and documenting user and process requirements

Tools: Cherwell Service Management, SQL, XML, Microsoft SQL Server, Windows Server 2008.

Well Point, Mason, Ohio

Java developer

Responsibilities:

• Involved in the requirements gathering, analysis, and coding, testing and successful launch of the project.
• Involved in understanding the requirements.
• Designing application based on business inputs.
• Develop front-end user interfaces based on documented requirements - Worked in an object oriented development environment.
• Analysis of new Design requirements
• Design of new Changes and Development framework
• Created and Executed Unit Test cases as per the Business Requirements.
• Performed functional testing in the Application.
• Responsible for daily, weekly status updates showing the progress of Application.

Tools: Java, J2EE (JSP, Servlets, XML), Oracle, SQL Server, DB2, Windows XP, LINUX, UNIX, RSA, Eclipse SDE, Maven, Struts, Spring, JavaScript, HTML.