SUMMARY:

• 7+ years of experience in the Salesforce.com CRM both as Administrator and Developer including analysis, modeling, design, coding, testing and implementation on various business domains and 2 plus years in Java, J2EE.
• S trong experience in design, development and deployment of application using Force.com, Apex, Visual force customization and development
• Experience in working Agile, Waterfall, Test Driven Development (TDD) Organizations and understanding of the Force.com architecture.
• Experience in Collaborating in Development and implementation of Sales and Service Clouds for various clients.
• Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support, Business processes.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Custom fields, Tasks and Events .
• In - depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management .
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Expert hands on skills in designing Salesforce objects and relationships between various objects.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation as per the application requirements .
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader, Workbench, Dataloader.io.
• Experience in handing Account, Contact and Lead deduplication and data management projects using CRM Fusion (Demand Tool).
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications .
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Configured and maintained user security permissions in compliance with organizational needs.
• Hands on experience in developing and configuring Reports, Custom Reports, report folders, report extractions, Dashboards for different user profiles based on the requirements.
• Worked on integrating external websites with salesforce.com CRM for generating web-to-leads and web-to-cases.
• Defining data Import maps and importing new data into Salesforce.com databases.
• Experience in working with Salesforce.com sandbox and production environments.
• Good understanding of ETL tools such as Informatica and Apex Data Loader etc.
• Working knowledge about lightening components of salesforce.
• Good experience in working with Java/J2EE technologies like Struts, Servlets, JSP, JDBC, HTML, JavaScript, Eclipse and Microsoft Visio.

TECHNICAL SKILLS:

Salesforce.com: Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Dashboards, Case Management automation, Custom Objects, Apex Web Services, Lightning, AppExchange, Roles & Profiles.

Languages/Methodologies: Apex, Visualforce, C#, XML, UML, JavaScript, Agile, Java, J2EE

Technologies: Salesforce (SFDC, Web Services, SOAP, WSDL, HTML.

Tools: and Utilities: Data Loader, Force Eclipse IDE, Ant, Workbench, Informatica, CastIron Websphere, Twilio, Campaign Management, Force.com Data Loader. Force.com platform (Sandbox/ Production)Web: HTML 5, CSS 3, BootStrap, Angular JS, AJAX.

Databases: MySQL, MS Access

Operating Systems: Windows 10, Linux

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Working on Agile methodology where requirements, design, testing, deployment needs to be done as early as possible.
• Working on setting up Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• By Customizing profiles to ensure limited access and securing data integrity and data security across the organization and introducing new access standards to reduce future collisions or data risks.
• Working with Sales and Service Clouds on the project.
• Automating day to day workflows and designing better ways to organize data flow and processes using appropriate validation rules and advanced Workflows rules, Process builders and Approvals.
• Develop and maintain customizations using declarative functionalities of Sales force including Public groups, Permission sets, Reports, dashboards, Workflows, Approval Processes, Process Builder, Validations, Custom Permissions sets.
• Working on setting up of synchronization of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.
• Managed Auto response rules if customers approached beyond the business hours.
• Handling issues based on categories and resolve by Prioritizing issues that hit production first in areas related to User objects, Reports, dashboards, Wave analytics and handle data loading.
• Working on part of Development Team, to design, Test and Implement integrations to integrate data from Salesforce.com using SFDC APIs.
• Developed and maintained Visual force pages and integration to other third-party solutions.
• Created Custom Controllers to make external web service callouts, validate and insert data, Worked with Dynamic Apex to access sObjects and Field describe information, execute SOQL, SOSL and DML queries.
• Remodeled the Single Sign on (SSO), to all the users for hassle free login.
• Integrated with Product Planning and Management System (PPM) to optimize the management of internal and external processes.
• IBM WebShpere was integrated with the ERP to CRM to quote the requests with order management systems and to generate invoices and billing systems,
• Developed apex SOAP and REST web service classes for external customers to consume salesforce data.
• Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Used APTTUS CPQ to enable sales reps to configure complex Managed bulk orders and produced quick document of price quote using APTTUS for B2B.
• Involved in requirements gathering with multiple project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Dynamic Survey report, as well as created and managed email and merge templates.
• Configured the UI with lightning components on sales cloud for lead users.
• Worked across applications built on and integrated with force.com Lightning Components, Apex, AngularJS, HTML.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Configured the Workflows and triggers to escalate the case to the concern desk.
• Developed a responsive and dynamic feedback form using Bootstrap, JQuery CDN in Visualforce page to in corporate into the community.
• Implemented Email to Case and Web to case for automatic case creation.

Environment: Force.com platform, Sales cloud, Agile, Service cloud, Force.com IDE,Apex, Apttus, Product Planning and Management System, JQuery, Bootstrap, REST API, IBM WebSphere, Lightning, Sandbox, Workbench, Customer Communities.

Confidential, Deerfield Beach, FL

Salesforce Developer/Administrator

Responsibilities:

• Thorough review & understanding of Agile stories exhibited to the sprint group, and as the QA the capacity to evaluate test needs - functional, integration, and regression based on the change.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Used Informatica Power Centre to integrate with SAP and developed custom REST Web Services in Salesforce and published for External applications for consuming.
• Developed new and managing existing Validation Rules, Assignment Rules and Sharing Rules, Queues, Reminder of the tasks.
• Embedded Visualforce page with Salesforce Canvas using Rest API.
• LaserApp and DocuSign have been used to the document process and Signing process for Account opening and transfers.
• Implemented the Federation authentication with HTTP post requests.
• Implemented the own Identity provider for the SAML.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Used Jenkins continuous integration tool to do the deployments.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Apex Classes, Apex Triggers, SOQL, SOSL Queries, Apex Test Classes for Code Scope, Visualforce Controllers.
• Developed Visualforce page using the extension controller according to the clients' requirement, and developed web applications using Client Script design technologies like HTML 5, CSS 3, XML and Java Script.
• Using JQuery CDN, dynamic functionality was achieved in the Visualforce page for user interference as per requirement.
• Integrated the Twilio tool with the Service team, enabling through the Rest API
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Worked on Unit testing for the customizations and developments done during the project.
• Used Jenkins continuous integration tool to do the deployments.
• Packaged and Deployed customizations from sandbox to other environments using Force.com IDE and Migration Tools Such as Apache ANT and workbench.

Environment: Salesforce.com platform (Workflow and Approvals, Process Builder, Role Hierarchies, Profiles, Permission Sets, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Data Loader, Excel enabler for Salesforce), NetSuite, Workbench, MS Project, MS Excel, PowerPoint, Jira.

Confidential

Salesforce Developer / Administrator

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admix with business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Work Flows, Pick list, Field Updates, Email Generation and Approval Processes for automated alerts.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and have knowledge in bulk emailing users.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities with business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Advanced the Apex Triggers to safeguard the correct data entries in to the system.
• Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Projected various Email templates.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.

Confidential

Salesforce Administrator / Developer

Responsibilities:

• Develop and modify workflows, validation rules, process builder jobs.
• Develop and enforce sales team processes to ensure timely and accurate data capture and management in Salesforce.com.
• Customize and manage all aspects of the Salesforce.com user interface.
• Customize fields and page layouts for all objects.
• Define and collect metrics and key performance indicators that align with the goals of the business.
• Create and manage workflows.
• Creating Page Layouts, Building complex Reports & Dashboard.
• Implementing Third party application, Yesware, Docusign, Mailchimp, Quickbooks.
• Daily import high volume of leads, contacts and accounts via data loader.

Confidential

Java Developer / Salesforce Admin

Responsibilities:

• Analyzed the business requirement and developed app using Java and Mozilla XUL.
• Involved in development using spring, Hibernate and JSF Framework. Used ANT script for project deployment.
• Use case, design - class, sequence diagrams. User Interface design.
• Data Modeling - logical and physical models.
• Requirements gathering- Proto-typing, Walk-through to business groups and gap analysis,
• Understand the business aspect of the application and converted into requirements document.
• Involved in the analysis, design, implementation, and testing of the project.
• Implemented the presentation layer with HTML, XHTML and JavaScript.
• Developed web components using JSP, Servlets and JDBC.
• Implemented database using SQL Server.
• Designed tables and indexes.
• Wrote complex SQL and Stored procedures.
• Involved in fixing bugs and unit testing with test cases using JUnit.
• Developed user and technical documentation.
• Salesforce implementation.
• Migration to Salesforce from others CRM systems.
• User training.
• Salesforce Marketing Automation.