SUMMARY:

• 7+ years of diversified experience in areas like Project Management, PMO, Delivery Management, Delivery Risk Management of various complex projects using system development life cycle SDLC model and Agile/Scrum
• Oversaw all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.
• Conducted analysis on each project to determine ROI and viability of project undertaking before presenting it to the Board of Directors.
• Possessed diversified technical, functional and management experience in Development, Maintenance, Integration, Regulatory Compliance, Infrastructure, Quality Assurance, Risk, Service Delivery, Business Analysis, Run the Bank, Change the Bank and Consulting projects and programs
• Experience din Loss mitigation programs in mortgage industry which include loan modification and delinquency modifications
• Expertised in ITIL Service Support areas of Incident, Problem, Change, Release, Configuration Management and Service Desk
• Used MS Visio to represent the system under development in a graphical form by defining use case diagrams, activity diagrams and workflow diagrams
• Experienced in analysis of as - is business process and to-be design processes (Gap analysis)
• Expert in Test driven development for performing UAT, System Integration testing (SIT)
• Assisted and guided project teams to implement and document standards, procedures, artifacts, and plans consistent with UAT and Test deliverables
• Participated in requirements walkthrough to understand system and business requirements
• Designed and created data reports using various reporting tools
• Performed statistical analysis on raw data to convert it to useful and meaningful data
• Strong SQL scripting work experience: complicated query design, query optimization
• Experience with widely used SDLC methodologies such as Waterfall, Agile (scrum) and RUP.
• Proficient in managing cross-functional projects requirements across different phases of the SDLC.
• Experienced in creating project deliverables such as BRD (Business Requirement Document) and FRD (Functional Requirement Document), Use Case Document, Test Cases, etc.
• Experienced in working with various departmental teams, developing interactive relationships with business and IT colleagues, having a thorough understanding of the constraints, needs, and perspectives of business users as well as technical teams both onsite and offshore.
• Engagements offering Project management advice, Agile coaching, Process design and redesign, Project deployment staffing and role definition.
• In depth knowledge of UML in visualizing and documenting the artifacts using Use Cases diagrams, Class diagrams, Sequence diagrams. Knowledge of creating wire-frames using MS Visio.
• Strong customer focus with emphasis on delivering quality solutions. Successfully able to address team issues and implement resolutions as needed. Experience in Enterprise Content Management (ECM)
• Experienced in Gap Analysis and developing the “As-Is” (Current) and “To-Be” (Future) models.
• Experienced in creating Business Process Flows and Business Process Modeling (BPM).
• Expertised in ITIL Service Delivery areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management

TECHNICAL SKILLS:

Operating Systems: Microsoft NT, Windows 2010, UNIX

Office Tools: MS Word, PPT, XL, Access, MS SharePoint

Testing: Test Director, HP Quality Center

Requirement Mgmt.: DOORS,RationalRequisitePro,Rational ClearCase, Rational Quest, Rally, JIRA

Modeling: MS Visio, Rational Rose

Databases & Reporting: XL, SSPS, Crystal Reports, SSIS, SSAS, SSRS, SAS, SQL, TOAD, DB2. Oracle, Web Services, TOAD, Tableau, Informatica

Programming: Java/J2EE, VB.Net, C#, SQL

Other: SOA, inRule, iRise, MS Project, ATG Commerce, SAP-Ariba/SD, Salesforce.com (SFDC)

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Project Manager

Responsibilities:

• Efficient handling of multiple projects organized implementation and relocation management strong PMO and Change Management experience and presence
• Improved Program Management Office PMO process in order to standardize project management
• Enterprise Agile Coach & Product Owner for Analytics, Infrastructure, Technology and Big Data teams in a fast paced, iterative and technical environment. Leadership strategy of agile practice and ongoing coaching. integrated MS Project 2007 Server with MS Office SharePoint Server 2007 and Clarity PPM to ensure all business units had accessibility to their projects, dashboard and individual reports, and issues/risks/action logs in real-time .
• Headed deployment of new PMO, overseeing a project management team of 5 employees and teaming with various department leaders to identify, prioritize, and initiate projects and programs of up to 20M.
• Established PMO methodology and framework using PMBOK, ITIL, and Agile wrote PMO guidebook.
• Provided leadership and expertise establishing strategic direction for Program Execution support services. Built and led IT PMO managing a significant portfolio of projects. Led extensive IT service management initiatives providing strategic and tactical leadership as well as operational governance in supporting business objectives.
• Shaped PMO and Service Management strategy gaining senior leadership support to execute and deliver activities related to the delivery of information technology projects and services.
• Develop, coordinate, and led governance processes, policies, and practices that help set strategic vision aligned with business and ICTS direction to inspire and drive Program Execution services.
• Mentor and coach PMO and service management teams that led to higher levels of service maturity.
• Assisting in preparing Business Operational Procedures document which included Environment migration plan, Disaster recovery plan, and Technical specification document for the Risk Application.
• Directed activities within DR program including information security audits, establishing disaster recovery process, development of continuity plans, recovery support, and critical systems recovery.
• Developed and updated Information Technology Contingency Plans providing overall management in DR program capabilities regarding applications, infrastructure recovery, information security, crisis management, and disaster recovery compliance/audit initiatives.
• Worked with senior leadership and House Compliance Committee to provide response to Inspector General IT Audit
• Developed policies and procedures for disaster recovery initiatives. Facilitated testing of procedures, wrote after action reports, and updated plans based on corrective action findings.
• Updated Disaster Recovery Procedure Annex Plans. Implemented policy guidance for Emergency Notification.
• Coordinated and facilitated Disaster Recovery testing for business units/critical systems. Provided guidance and wrote policy in support of standardization for System Recovery.
• Coordinated with the development team in documenting End User Manual.
• Reviewed all the project/technical documents for clarity and better presentation of the contents.
• Conducted as a defect-tracking tool to report application defects and enhancements request and discussed with developers to resolve technical issues.
• Worked with the PMO to establish the Agile-Scrum frame work/approach by organizing the training on Agile-Scrum. Educated the business and IT people to write meaningful user stories.
• Worked with the PMO on the software procurement process and assisted in preparing RFPs.

Confidential, Baltimore, MD

Sr. Project Manager

Responsibilities:

• Facilitated JAD sessions and one-on-one interviews with the Architects, Logistic SMEs, HR SMEs, and other business and tech teams to gather specific requirement for the above mentioned modules.
• Project deliverables included Program Steering Committee and Status reporting, Program Confidential Planning and Deliverables, PMO Governance, Dashboards, Status Reporting, KPIs, BAU Transition planning / execution and initial closeout schedule.
• Managed multiple projects and responsible for planning the project strategy and work in close coordination of individual PMs of multiple departments.
• Helped eliminate obstacles to the adoption of enterprise Technical Practices - adhering to SAFe's - Six Agile Software Engineering Practices for Achieving High Quality Code - agile architecture, continuous integration, test-first, refactoring, pair work and collective ownership.
• Developed risk assessment processes and tools that quantified stakeholder risk tolerances in order to assess and determine risk thresholds for the project and set criteria for risk levels
• Established and supported communities of practices to promote organizational understanding of agile roles and to help individuals develop into them.
• Organized meetings with customers and internal stakeholders to analyze requirements and developed artifacts: BCD (Business Case Document), Use Cases and Interface designs
• Design, develop, and document Business Continuity and Disaster Recovery Plans
• Preparing high level design document and reviewing low level and technical document
• Developed test case scenarios to guide the end-users in testing the GUI and Functionality of the application.
• Created Fixed billing project Job aid for multiple applications
• Extensively interacted with both user group and development team in coming up with structured charts, Class and sequence diagrams. Incorporated the best practice methodologies as advocated by the RUP.
• Created Business Process Model, Use Case model and test procedures based on the requirements.
• Responsible for maintaining agile processes, project scope and workflows to ensure that the work products and processes of the scrum teams meet defined standards and delivery dates.
• Responsible for handling of internal/external customers across the end-to-end project management, delivery, execution and lifecycle management. Process-orientation and flexible approach with first-class communication, negotiation and resolution across the project time-lines.
• Worked with the architects and DBAS and involved in the functional analysis, design and development activities of the following technical frameworks to consume various source data and transforming data into presentation tables as per business requirements: WMS Data source ingestion; Batch processing - ETL transformation; Rest API development; Cassandra Data modeling; Spark jobs scheduling; Spark jobs managing through control table to enhance the jobs performance to handle multiple warehouses.
• Helped DBAs to perform Cassandra data modeling and designing tables as per business requirements for source data ingestion, ETL transformation and presentation tables.
• Worked with the QA team and Performed integration testing, production deployment and post production support, change management activities.
• Responsible for all change and release management, configuration management and IT Service Continuity management within IS group.
• Worked with e PMO on Buy Vs Build decision analysis and RFP preparations on COPTS products.

Confidential, Winston Salem, NC

Project Manager

Responsibilities:

• Served as the liaison between the business units, technology teams, and support teams.
• Hands on experience in managing complex Projects in Agile and SDLC framework with distributed Scrum Teams (Development, BA, UX Team, Functional Testing and Release Test Team).Improved release planning practices by facilitated story-mapping, story writing and agile estimation workshops.
• Worked with the stakeholders/customers to prepare meaningful user stories to upgrade the existing Merchandising system by adding the new features (sales data, sales history, pricing accuracy, barcode scanning, re-order levels, security and taxes). Worked with Salesforce.com (SFDC)
• Reviewed the user stories with the Product Owners and helped creating the product and Sprint Back logs.
• Worked with the Product Managers, Scrum Master/PM and the system developers to estimate and prioritize the user stories/products. Also, helped SM to conduct the daily scrums.
• Helped the SM to maintain the Burn-Down charts and helped to create project/sprint status reports.
• Gathered Business Intelligence (BI)/Reporting requirements/user stories and also defined the use cases.
• Performed Data analysis, data mapping and data cleansing on the reports based on the BI requirements.
• Conducted functional walkthrough sessions to educate teams with ongoing developments.
• Developed business process flows (BPM) for user authentication, password requests, login creation etc.
• Provided research input on User Interfaces, Landing Pages.
• Worked with DBAs to add new data elements to the current Logical and Physical data models and create and adjust data marts and DWH based on the new business requirements. Heavily involved in Data Analysis, Data Cleansing, Data Mining, Data Mapping, Data Validation, etc. Used SQL to communicate with databases.
• Worked on the MDM reference data cleaning process and rearrange the MDM data with new data elements.
• Worked with business users to create new Business Reports based on the gathered requirements
• Also worked with Supply Chain and Logistic business team to support integrations

Confidential, Charlotte NC

Project Manager

Responsibilities:

• Project Management of TDMS - Data masking project in Investment banking GWM domain Test data management sanitization-TDMS program as per Federal regulation
• Knowledge in various investment banking and wealth management applications like Fixed Income, Equities and order entry trading, Derivatives, Margin, General Ledger, trading, Clearing and Settlement, Trade life cycle, Trade surveillance, Client Profile, Bulk transfer, account opening, deposits, payments, ACATS etc.
• Project Manager for Enterprise Data Masking project from Data discovery till deployment in all Lob's
• Understanding of Capital market Applications like Order Entry, Fixed Income, Margin and Derivatives
• Knowledge in Mainframe and Distributed applications and Data Warehouse applications / Data Marts
• Preparing and tracking projects as per project plan
• Review of Sponsor needs and suggesting enterprise wide value add recommendations
• Arranged workshops, Brain storming sessions, meetings and stakeholder conference calls
• Involved in business meetings with security, risk and Audit teams for approval of Data Masking solution
• End to end Business data analysis for applications in Global wealth management group
• Involved in Business Requirements analysis and Scope management for Data Masking
• Resource management, Project execution and milestone tracking
• Reviewed incidents, issues clarifications logged by testing and development team and provided answers to address the issues from the functionality perspective.
• Delivered enterprise wide regulatory project pilot on time, within budget, and with high level of quality
• Tracking progress to ensure zero slippage in schedule, cost and Quality of deliverables
• Day-to-day co-ordination/interaction with the clients/end-users and all other support groups
• Compliance and Audit reporting, Dashboard preparation with RAG status for all LOB's in GWMG