SUMMARY:

• Over 8 years of IT experience including 5+ years of Salesforce full life cycle (SDLC)
• implementation experience as Salesforce Developer and Salesforce Administrator. Have good knowledge in resolving the database queries using Force.com explorer.
• Hands on experience in SFDC development using the APEX classes, Triggers, Components, Reports, Dashboards, Force.com IDE, Eclipse with SOQL, SOSL.
• Configured , Implemented and administrated and maintained the Salesforce.com platform.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approval Process, Reports, Dashboards, Reporting Snapshot, Tasks and Events.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud .
• Thorough knowledge in the security and sharing model which is used to finely control the user’s access to different data.
• Performed Validation Rules, work flows, Flow, e - mail services and approval processes using customization & Apex.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Good experience in working on Eclipse IDE , Sublime-Text with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in SFDC I ntegration using Web Services and Apex Programming, Salesforce.com Service and sales cloud expertise.
• Proficiency in installing App Exchange applications.
• Effective implementation of Apex Data Loader, Import Wizard, Mule Soft, Informatica Cloud and Data Manipulation Language for data migration and management in bulk.
• Working experience on Components and Controllers Force.com IDE, SOQL, SOSL, WSDL, REST, SOAP.
• Worked on Static Resource, Salesforce Label to upload content in Visualforce pages.
• Expertise in querying Salesforce database using SOQL & SOSL queries with Force.com explorer.
• Integration of Salesforce.com with Java, workday using Web Services API, Metadata API, SOAP & REST.
• Manage Salesforce.com sandbox and production environments.
• Experience in customization, configuration, Apex, Visual Force and integration tools like Apex Data Loader.
• Experience in using change sets for deploying changes from sandbox instances to another.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility and Data Extraction.
• Used ANT, Eclipse IDE with Force.com plugin environment to create & implement business logic in Apex.
• Data migration using import wizard, workbench and other integration tools like, Apex Data Loader, dataloader.io , Informatica cloud converter.
• Experience with Apttus for workflows and approval processes along with CPQ matrices based on geo location and currency exchanges.
• Worked on Apex development to create objects, triggers & AJAX toolkit, standard & custom controllers/extensions.
• Implemented web services in application for different user’s data access using Force.com Web services API.
• Good experience in working with Cloud computing / SaaS technologies .
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Experience writing Lightning Pages, Visualforce and Apex classes and triggers.
• Enabled Aura Framework , by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications .
• Implemented data security /visibility rules using sharing rules and configure OWD .
• Worked with Model View Controller (MVC) design pattern and implemented in Salesforce customization using Apex controller classes and Visualforce pages.
• Implemented Translation workbench and custom labels.
• Configured Web-to Case and Email-to-Case Functionalities.
• Experience in using different tools like GitHub, stack exchange and salesforce success communities.

TECHNICAL SKILLS:

Salesforce: CRM, APEX classes/Controllers, Apex Triggers, Visualforce Pages, Components, Workflow & Approvals, Apex Data Loader.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Lightning components, Aura framework, Force.com Platform (Sandbox and Production).

Apex:, C, C++, Java, Java Script, UML, HTML, XML.

Documentation Tools: MS Office.

Database: Oracle 11g/10g, SQL, MYSQL.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Salesforce Developer/ Admin

• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/functional requirements.
• Worked with SFChatter which helps the users to communicate with the organization easily and quickly.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Worked extensively with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Implemented Salesforce web services like SOAP and REST API, Java, XML.
• Implemented SKUID for building user friendly interface (UI) for both standard and custom objects and to add custom functionalities in Force.com.

Environment: Saleforce.com CRM, Force.com platform, Chatter, Apex Classes, Service cloud, Sales Cloud, Visual Force Pages, Lightning Components, Security Controls, Reports, WSDL, Eclipse IDE, Windows.

Confidential, Austin, TX

Sr. Salesforce Developer/ Admin

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development.
• Served as the Communications Developer on an HP implementation of Salesforce Service Could and Sales Cloud.
• Developed Apex classes, Utility classes to use them for multiple functionalities.
• Used SOQL & SOSL with consideration to Manage Limits for data manipulation needs of the application using platform database objects.
• Developed different Visual Force Pages using visual force components and configured them for great UI experience.
• Have used Change Set to deploy all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked on enhancements for Salesforce application in production requested by business users from time to time.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Deployed the Metadata from the Dev Sandbox to the test Sandbox with ANT migration tool.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Using Java application integrated Salesforce by using SOAP, WSDL and BULK API to retrieve data for different objects, get record count, and generate queries.
• Used Agile methodology and interacted with different stakeholders and participated in the regular meetings.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Workbench, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, SQL Developer, SQL Plus, Microsoft SQL Server management Studio, Windows.

Confidential, Malvern, PA

Salesforce Developer

• Worked on Unit testing, for the customizations and developments done during the project.
• Worked on various standard objects like accounts, contacts, leads, opportunities, activities, dashboards.
• Developed classes and triggers using Force.com IDE and Developer Console.
• Implemented Anonymous Apex, Batch and Scheduled Apex.
• Developed different Visual Force Pages, Triggers, Components and Controllers to suit to the needs of the application using different Visual force components.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Have implemented an CTI integration with using salesforce application with Genesys calling and Live agent chat.
• Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.
• Implemented Email -to -case to track and solve cases from the emails.
• Developed Visual Force Pages and Visual Force Custom Controllers. Proficiency in Anonymous Apex.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and configured the permissions based on the organization hierarchy.
• Developed Apex Test Classes with assurance of maximum code coverage.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Using Java application integrated Salesforce by using SOAP, WSDL and BULK API to retrieve data for different objects, get record count, and generate queries.
• Worked on integrating existing Salesforce with another Salesforce using REST API to display Object and field information.
• Developed Java code to extract data from Salesforce objects.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, Workbench, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, SQL Developer, SQL Plus, Microsoft SQL Server management Studio, Windows.

Confidential

Jr Java Developer

• Experience in development of applications using Object Oriented Programming, Java/J2EE technologies.
• Developed applications using Core Java, Servlets, JSP, JDBC, Struts.
• Implemented SOA technologies like SOAP, WSDL Web Services.
• Knowledge of Software Development Methodologies like Agile, Waterfall.
• Worked on HTML, CSS, JavaScript and XML.
• Install, configure and deploy software, provide quality assurance.
• Troubleshoot various software issues using debugging process and coding techniques.
• Provide high-level customer support to remote clients using a support e-ticketing system.
• Perform system administration for hosting server and client software.
• Developed screens using Java, HTML, DHTML, CSS, JSP and JavaScript.
• Designed Database for the application.
• Implemented all validations and done testing.
• Knowledge of databases such as MySQL, Oracle, SQL Server.
• Experience working in IDE's like Eclipse and NetBeans.

Environment: HTML, Java Script, Java, Web Services, WSDL, Eclipse IDE Plug-in, Oracle, Windows XP, XML, Servlets, SOAP webservices.