PROFESSIONAL SUMMARY:

• CRM expert with over 12+ years of professional IT experience in creating and implementing eBusiness solutions utilizing Salesforce and Siebel products, also providing all kind of CRM support to customer.
• 4.6 years of experience in the Salesforce.com as Developer in SFDC Customization, Security Access, Workflow Approvals and Data Validation, Apex Classes, Apex Triggers, Visualforce pages, Integration, SOQL.
• Goal - oriented team leader adept at building strong relationships with coworkers and clientele.
• Developed Apex Classes, Triggers, and Visualforce pages as per the client and application requirements.
• Proficient knowledge of Governor limits and experienced in optimization of existing code in according to the governor limits.
• Expertise in using Data Loader and Data Import Wizard for Performing DML operations.
• Experience in creating Roles, Profiles, Email services, Page layouts, Record Types, Workflow Alerts, Actions, Validation Rules and Approval processes.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

TECHNICAL SKILLS:

Programming Languages: Javascript, Apex

Salesforce.com technologies: Apex, Visualforce, Force.com IDE and Data Loader, Workbench, SOQL, SOSL

CRM Tools: Salesforce.com, Siebel

Databases: Oracle 12c

Web Technologies: HTML, CSS.

IDE & Deployment tools: Eclips, Mavemsmate & Flosum

Operating Systems: Windows 10, Solaris

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Responsible for Admin activities like customizing custom fields, Page Layouts, Record Types, Workflows.
• Creation of Page layout for custom object as well as standard objects for respected Profiles.
• Configure and Set up relationship between various objects using look up and master detail relationship
• Created Email to Case and Web to Case functionality, Entitlement and Milestone Email Services
• Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows.
• Creation of Visual Force page and Apex classes.
• Approval Process, Validation Rules, Report Types.
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Responsible for writing Test Scripts for various scenarios

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Responsible for Admin activities like customizing custom fields, Page Layouts, Record Types, Workflows.
• Creation of Page layout for custom object as well as standard objects for respected Profiles.
• Configure and Set up relationship between various objects using look up and master detail relationship
• Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows.
• Creation of Visual Force page and Apex classes.
• Approval Process, Validation Rules, Report Types.
• Responsible for Loading data into salesforce.com using Apex Data Loader, Import Wizard
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Responsible for writing Test Scripts for various scenarios

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Created Email to Case and Web to Case functionality.
• Developed Apex Classes, Apex Triggers, Workflows and Approval Processes
• Creation of Page layout for custom object as well as standard objects for respected Profiles.
• Responsible for writing Test Scripts for various scenarios
• Created Profiles, Roles and Permission Sets for all the users in the organization

Confidential

Responsibilities:

• Responsible to Install Confidential UI and test for all supported browsers.
• Adjust/ Minor configurations to ensure all UI elements are migrated to new version.
• Adjust/ Minor configurations to ensure all UI elements are migrated to new version
• Test for Siebel Remote/ disconnected users Usability testing to ensure user experience is consistent across devices.

Confidential

Team Lead, Onsite-Offshore co-coordinator

Responsibilities:

• Responsible to manage requirement understanding from client & BA, freeze number of requirements as part of release and distribute final requirements among development team.
• Responsible to complete all requirements within sprint time.
• During sprint at development phase, provide demonstration to product owner during and taking approval for its completion.
• Responsible for any development issues (pre/ post release) for application.
• Responsible for correct design for new requirements in terms of HLD, its development in terms of LLD, unit test cases preparation for the given requirements.
• Involved in HLD, LLD and unit test script approval process.
• Responsible for releases of requirements, preparation of Application configuration sheet.

Confidential

SME, Onsite-Offshore co-coordinator

Responsibilities:

• Responsible to understand developed application from FSD and filled the gap of application understanding to offshore team.
• Responsible for co-ordinate all new defects with DEV team.
• Done co-ordination between all interfaces team and provided good help to offshore team for bug fixing and their testing execution.
• Helped team to prepare application test cases.
• Provided some logical defects to client as part of future release.
• Provided good support to UAT team.

Confidential

Lead (BA, Developer)

Responsibilities:

• Responsible to manage requirement understanding from client, freeze number of requirements as part of release and distribute final requirements among development team.
• Responsible for any development issues (pre/ post release) for application.
• Responsible for correct design for new requirements in terms of HLD, its development in terms of LLD, unit test cases preparation for the given requirements.
• Involved in HLD, LLD and unit test script approval process.
• Responsible for releases of requirements, preparation of Application configuration sheet.
• Development activities included extensive configuration like email integration, SMS integration, validations etc.
• Complex coding involve Browser script and Server script combination
• Designing of Business Service and Workflow in terms of synchronous and asynchronous.
• Involved in hot Fixing.
• Worked in unit test script creation and execution.

Confidential

Developer

Responsibilities:

• Responsible for HLD and LLD preparation for the given Requirements.
• Involved in HLD, LLD and OQ Doc approval process.
• Responsible for Preparation of Application Configuration sheet and Data validation.
• Development activities included extensive Configuration like Pick-Lists, Pick Applets, MVG Applets, State Model, command creation, Applet menu item creation, Pop-up applet creation, Applet user properties, BC user properties, Control user properties, PDQs, state model etc.
• Complex coding involve Browser script and Server script combination
• Designing of Business Service and Workflow in terms of synchronous and asynchronous.
• Involved in auditing of the change requests.
• Involved in Bug Fixing.
• Worked in QC for creation and execution of unit test Script (OQ).
• Worked in QC for defect creation and updating for SPRs.
• Involved in development team build-up

Confidential

Business Analyst, Developer

Responsibilities:

• Responsible for requirement understanding from clients and provide them to correct solution.
• Responsible for timely releases for freezed requirements.
• Responsible for any module related issues and inter module related discussion.
• Responsible for HLD and LLD preparation for the given Requirements.
• Involved in HLD, LLD and OQ Doc approval process.
• Responsible for Preparation of Application Configuration sheet and Data validation.
• Development activities included extensive Configuration like Pick-Lists, Pick Applets, MVG Applets, State Model, command creation, Applet menu item creation, Pop-up applet creation, Applet user properties, BC user properties, Control user properties, PDQs, state model etc.
• Complex coding involve Browser script and Server script combination
• Designing of Business Service and Workflow in terms of synchronous and asynchronous.
• Involved in auditing of the change requests.
• Involved in Bug Fixing.
• Worked in QC for creation and execution of unit test Script (OQ).
• Worked in QC for defect creation and updating for SPRs.

Confidential

Siebel Developer

Responsibilities:

• Involved in the preparation of the Technical Design Document from Functional Specification.
• Involved in the Development/Customization of the Application using Siebel Tools.
• Implementation of controls on applet level Pick-Lists, Pick Applets, MVG’s Applets, State Model, Access Class to achieve the client business functionality.
• Involved in server side scripting using eScript for application.
• Creation of Object definitions such as BO’s, BC, Applets, Find Object, Home Page, Customizations, Views, Screens in the application.
• Given presentation to tier-3 and production support team offshore as well onshore.
• Preparing Test Cases for Unit testing
• Reviewed the test case, test scripts prepared by the testing team.
• Preparing and executing unit, Assembly test cases for unit testing.