SUMMARY:

• Over Ten years of IT experience and over Seven years in Salesforce.com (SFDC) Development / Administration like analysis, modeling, design, coding, testing and implementation.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM, Salesforce Apps based on Apex Language and leveraging Force.com platform.
• Experience on CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and Merging Management.
• Strong knowledge on Administration Setup, Apex Classes, Visual Force Pages, Triggers, Workflows and experience with development tools like Force.com Eclipse IDE and Integration tools like Apex Data Loader.
• Expert on SFDC Administrative tasks like Creating Profiles, Roles, Role Hierarchy, Users, Page Layouts, Email Services, Approvals, Validation Rules, Reports, Dashboards, Tasks and Actions.
• Experience in analysing organization traditional processes and converting business workflows in to salesforce.com workflows and configuring to meet business requirements.
• Experience on developing SFDC customized reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Consumed using Rest web service API,
• Experience in designing of Custom Objects, Custom fields, role based page layouts, custom tabs, custom reports, report folders, design of Visualforce pages, APEX Classes, Controllers & Triggers and various other components as per the client and application requirement.
• Experience on CRM applications Data Management, Data Migration using Import Wizard, Apex Data Loader and other third party tools like Informatica Cloud, Power Center and Cast Iron.
• Experience on Databases such as Oracle, Sybase, MYSQL and MS Access.
• Experience with coordinating Onsite Business team and transferring the same to offshore team.
• Excellent communication and inter - personal skills, team player with ability to work effectively on timely constraints.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes / Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, Workflow & Approvals, Dashboards, Case Management Automation, Custom Objects.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector.

Databases: MS SQL Server 2000/2005/2008/2012/2016, SSRS, Oracle 8i/9i/10g/11 and MS Access.

Languages: Apex, Java Script, HTML, XML, XHTML, DHTML and SQL.

Operating Systems: Windows XP Pro / Vista / 7, Windows Server 2000 / 2003 / 2008/2012/2016, Linux and UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Salesforce Lead Developer / Admin

Responsibilities:

• Involved and interacted with various Business Groups / Users in Organization to collect requirements, to Design Work flows and to implement the work Flow.
• Worked closely with sales team and business analyst to perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record pages.
• Designed and customized Visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve users design functionality and did write the dependant test classes.
• Designed and deployed work flows, email alerts, field updates, custom tabs, classes, triggers, validation rules, Approval processes and Auto Response Rules for automating business logic.
• Deployed all classes, triggers, objects, components, pages from sandbox environment to production environment.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services. SOAP, REST,
• Performed administration tasks as needed, managing custom fields, and integration and data cleanup.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com sObjects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Implemented security settings for the Organization wide users and configured profiles and permission sets.
• Developed deployment Strategy and deployed the application to Test, UAT and Production smoothly using Force.com IDE
• Defined documentation review cycles for the project, assign review tasks to the project team and communicating project status, escalate issues to management.

Environment: Salesforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, CSS, SOAP, REST, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, C#.NET, ASP.NET, Windows 7/10 pro.

Confidential, WI

Salesforce Lead Developer / Admin

Responsibilities:

• Implemented Security Model on Object level, Field level and Record level using Profiles, Roles and Sharing Model settings.
• Involved in customizing standard objects Accounts, Contacts, Leads, Opportunity, Campaigns, reports, Case Management and Solutions.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services. SOAP, REST,
• Designed and developed workflow rules, validation rules and customizations with salesforce.com and involved in implementing the right Approval process to ensure proper authorization takes places for customizing the Objects.
• Developed Apex classes, controller classes, extensions and Apex triggers for various functional needs in the application, implemented the logic to find the existing matches for the account, contact and opportunity.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, Entity-Relationship data model, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Involved in customizing the Dashboards to track the usage for productivity and performance of business centers and their sales teams.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Email to case functionality to helps customers get fast answers to questions and to receive automatic notifications when content of interest is created or updated. This feature ensured that the employees always received up-to-date information.
• Implemented and worked rigorously on search, filtering, and tagging features to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: SaleForce.com platform, C#.NET, ASP.NET, JavaScript, SOAP, REST, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, Workflow and Approvals sand Eclipse 3.5

Confidential, MO

Salesforce Developer / Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created Apex classes, triggers to enforce constraints in accordance with the business rules on the custom objects.
• Configured email to case feature to stream line internal help desk administration.
• Responsible for creating dashboards to present the reports according to the user profiles.
• Maintained field level, record level and object level security on custom fields and objects.
• Scheduled Apex jobs for processing large records.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented customized Email Template and configured it to the email alert within the workflow rule for custom object.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects, used it to read, extract and load data from comma separated values (CSV) files.
• Configured security and organizational hierarchy for sales for Salesforce implementation.
• Customized Dashboards and Reports to provide visibility to sales managers and upper level management for up to date sales figures.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential, NJ

Software Engineer

Responsibilities:

• Prepared Business Process Models that includes modeling of all the activities of the business from the conceptual to procedural level.
• Developed GUI using ASP.Net, C#.NET, HTML, and CSS.
• Designed and implemented reusable software elements like Server Side Controls, Custom Controls using C#.Net.
• Developed Search Components using C#.NET.
• Worked with multiple asset classes such as Stocks, Exchange Traded Funds (ETF), Fixed Income Securities, Credit Derivatives and Mortgage Back Securities
• Analyzed and documented existing process flows to capture essential elements of securities trading.
• Designed trade flow diagrams for cash and securities movement between investor, bank, stock exchange and depository participant.
• Received and analyzed Brokerage statements from prime brokers & step up brokers and determined the correct amount of fees, taxes and commissions based upon the market and quantity of shares.
• Gathered high level business requirements from the various product groups through one-on-one user interviews and JAD sessions.
• Conducted workflow analysis by crafting Activity diagrams, Use Case diagrams and logical Class diagram according to UML methodology thus defining the Data Process Models.

Environment: C#.NET, VB.Net, ASP.NET, Java Script, HTML, ASP, VB Script, ADO.Net, SQL Server 2000, IIS, PL/SQL, T­SQL, Visual Source Safe, Adobe Flash, Crystal Reports.Net, Windows 2003