SUMMARY:

• Around 6+ years of IT experience with over 6+ years of experience in the Salesforce.com CRM platform as both Administrator and Developer over 1 year of experience in Java/J2EE Technologies.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.
• Strong Expertise to work with Batch Apex, Apex classes, Apex Triggers, Web services with HTTP/SOAP message communication.
• Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages and tools like Apex Data loader.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data.
• Good Knowledge of APEX, Visual force, APIs with Salesforce.com configuration and custom code development.
• Good knowledge on CPQ.
• Experience in Data Migration using Import Wizard, Excel Connector, Workbench and other tools like Apex Data Loader.
• Good experience in implementation and Integration using custom objects, Triggers, workflows/workflow rules, approvals, Visualforce Pages, Controller Classes and Apex Classes.
• Strong knowledge of sales, marketing, service and support automation.
• Strong SOQL, SOSL, Relationships and Lookups and PLSQL writing skills with emphasis in integrating in Various CRM Applications.
• Comprehensive knowledge in Web services API, Force.com Sites, Analytic Snapshots, analyzing data with Reports and Dashboards.
• Experience in Marketing Cloud, Community Cloud, Chatter and App Exchange applications.
• Experience in modifying visual force pages to be supported in Lightning Experience and good understanding lightning mode and its features.
• Experienced using Salesforce Lightning UI. Created Components and Apps in Salesforce Lightning and Salesforce1 Mobile Experience.
• Experience in developing Salesforce CRM App Exchange Applications in Classic as well as Lightning.
• Good knowledge of salesforce connect.
• Good experience work with Offshore and Onsite resources provided guidance and direction.
• Experienced in handling Production releases.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
• Excellent team player, self - motivated, quick learner with good communication skills and trouble-shooting capabilities.

PROFESSIONAL EXPERIENCE:

Confidential, SFO, CA

Sr. Salesforce Developer

Responsibilities:

• Prepared Design and Admin documents for migration and integration of organizations Legacy Systems to Salesforce.com.
• Experienced in Data Cleansing and mapping data from source to target salesforce.com.
• Setup or create Admin options, User Interface, organization-wide defaults, role hierarchy, workflows and workflow rules.
• Managed Salesforce .com administrative tasks; configured users, roles and profiles, page layouts, workflow rules, email services, reports and dashboards.
• Incorporated S-control, Web Services, Google charts, Components, Tabs, Reports, Analytic Snapshots and Dashboards to implement complex business processes.
• Enhanced application to bridge gaps between required business functionality and applications current functionality. Changed application from 2-tier to 3-tier by separating business logic from presentation layer.
• Involved in Data Migration for SFDC with advance techniques like Data Staging, Cleansing & De-Duped processes using Apex.
• Defined Lead assignment rules based on Territory management rules.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.
• Designed integrated voice response / computer telephony interface customer service handling managed customer interface, service delivery, creative design, vendor, results tracking & reporting
• Developed salesforce1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Worked on various Sales force integrations with SAP and other third-party systems like Tibco, Quatro, Apigee &Siebel.
• Worked on supporting Salesforce applications and handling Salesforce tickets on daily basis using tracking tool JIRA .
• Managed articles in full phase of knowledge life cycle in customer portal through public knowledge base.
• Performed activities for SFDC including System Configuration, User Acceptance Testing development.
• Experience in wide range of languages and technologies such HTML5, JavaScript, XML, and SOAP.
• Worked with customer service team on service cloud to anticipate customer needs and deliver world class customer service solutions
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Closely working with offshore teams and giving guide lines of a project.
• Developed Visual Force pages to implement custom functionality.
• Responsible for creating Custom Objects and Fields.
• Responsible for all activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for data accuracy.

Environment: Apex, Apex Data Loader, Service cloud, Visual force, Force.com IDE, Sales cloud, lightning experience, SOQL, HTML, CSS, XML, SAP, Tibco, Quatro, Siebel, JavaScript, CTI, Windows XP.

Confidential, Hayward, CA

Salesforce Developer

Responsibilities:

• Implemented case management automation (on Case Object) to track and solve customer's issues. Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Designed and deployed Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Manage special projects as assigned. This Sale could include sales compensation, sales reporting tracking, ad-hoc reporting, etc.
• Loaded data into SFDC using Data loader and migrated several legacy applications to Force.com Platform.
• Developed automated workflows and approval processes for sales opportunities, quote discounts and lead routing.
• Developed Lightning components using Aura Framework which also included client-side AngularJS.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic Developed Lightning Apps using Lightning Design System for Salesforce1.
• Lightning components and added Design Parameters from Lightning Design System(LDS) Customized Lightning components were built using Java script on client side and Apex on server side.
• Good experienced with lead responsibilities to mentor and guide team members from offshore team.
• Developed several Apex Triggers, Classes during the project lifecycle.
• Gathered customer requirements from different business user teams spread over Sales, Marketing and IT.
• Experienced in building sophisticated distributed systems using REST/hypermedia web APIs (SOA).
• Worked with NodeJS for uploading large files to client-side applications.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created team strategies and establish project scopes of work; communicate project deliverable timeframes and benchmarks to clients.
• Configured opportunities, sales processes and territories for Consumer and HealthCare products divisions.
• Created Customer Community to help sellers manage their seller profiles and Community feeds.
• Created user accounts and managed profiles.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Defined lookup and master-detail relationships on objects and created junction objects to establish connectivity.
• Customized our product according to the customers need and demo them the solution. Application includes CPQ, Contract management, Proposal management, Advanced approvals, revenue management etc.
• Handled validation on client side using validation controls and custom validations on JavaScript.
• Deployed new Live chat/CTI Platform for Connect & Save Telephony over IP service and other marketing promotion.
• Work knowledge on subject matter experts to put all customer information in one place using service cloud.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Componentizing the application flow and created lightning templates which are reusable.
• Experienced with any real-time data apps with NodeJS.
• Used sales force Automation (SFA) for Territory Management and Opportunity Management.
• Worked with SOSL and SOQL queries and using Apex explorer tool SOQL queries.

Environment: Salesforce.com platform, CRM Apex Language, Lightning, Visualforce (Pages, Component &Controllers), Pages, Sales cloud, Service cloud, Data Loader, Node JS, process builder, Lightning experience, HTML, JavaScript, jQuery, CSS

Confidential, Fort Lauderdale, FL

Salesforce Developer

Responsibilities:

• Implemented new enhancements including creation of custom objects, workflows, email alerts, templates and UI changes.
• Created Various Profiles and roles, modified various sharing settings for the security needs of the application.
• Developed and maintained visual force pages, custom components with responsive design using bootstrap.
• Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for various functional needs in the application.
• Good exposure in using custom settings and custom labels.
• Giving support to existing integration with third party system (SAP) by using REST API.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on trigger handler class and moved all the existing triggers to their respective classes.
• Designed and Developed wizards using visual force, JavaScript, HTML, CSS.
• Worked extensively in force.com sites with Customer community.
• Worked on masking of the fields through jQuery plugin.
• Performed new release evaluations with Business Owner & manages new functionality roll-outs.
• Worked with NodeJS for uploading large files to client-side applications.
• Coordinated with Sweden and Norway off shore, business teams in daily stand ups.
• Configured front end for Customer Portal sites using FieloEE AppExchange package.
• Experienced in building reports and dashboards using Wave Analytics and QlikView.
• Created Customer Community to help the sellers to share their opinions, experiences, queries, and discuss ways to improve the platform.
• Expertise in Lightning app builder (Salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.
• Built reusable UI/UX components with Lightning component framework.
• Experience using Datasets, SAQL, Lens, Measures, dimensions, XMD, Data flows, Transformations and Wave REST API in building Wave applications.
• Integrated DocuSign with other internal applications using DocuSign SOAP and REST API.
• Created component test cases and executed those in Rally and helped Automation team during Regression testing using Selenium.
• Provided estimates using Rally on level of effort for timely project completion.
• Writing test classes for apex classes to ensure that code is working properly or not.
• Extensive experience working in an agile development environment using version One.
• Deployed the components from one instance to another instance by using change sets and Copado Tool.
• Strong experience with source control tools Git, Bit bucket, Source tree, Subversion, SVN and managed, built Salesforce code from the repository.

Environment: Salesforce.com platform, CRM Apex Language, Visualforce (Pages, Component &Controllers), Pages, Data Loader, Node JS, Rally, process builder, Lightning experience, Wave analytics, HTML, JavaScript, jQuery, CSS and Version one, Copado tool.

Confidential, Philadelphia, PA

Salesforce Consultant

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various SFDC standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Worked on solution development on Service cloud.
• Developed Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the VF pages.
• Experience in doing the Fit-Gap analysis between Requirements and SFDC Application.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, emails, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Unit testing and system integration testing of the developed code.
• Providing fixes to the issues identified in testing phase.
• Packaging of the developed component to be deployed in production environment.
• Well versed with understanding Governor Limits of Salesforce.com.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Created Labels to set the predefined values for the client-side pagination process.
• Used Custom Setting to with custom sets of data and referenced them in the code.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.Com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Providing production support for the deployed project till it is stabilized.
• Complete bulk imports of data using Apex Data Loader.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce .com platform, Apex Language, Visualforce (Pages, Component &Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Applications, Custom Tabs, Email Services, Sandbox data loading.

Confidential - Richmond, VA

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com developer /Admin in the organization.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Webpages using VF Pages for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Used CSS in HTML code to better manage look and feel of web pages.
• Worked on Approval process, workflows to automate business process without depending on custom code development.
• Designed, and deployed the Custom objects, validation rules, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Worked with Apex Data Loader tool to perform DML operation using CSV files.
• Responsible for Data load operations using Salesforce Apex Data loader.
• High End Process and Application Customization using Apex & Visualforce.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Planned and performed analysis of e-commerce activities and/or functions and guides the subsequent design and implementation or improvement of existing ecommerce applications
• Generated Queries using Apex Explorer and WSDL application to connect with different servers.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Environment: Salesforce Unlimited Edition, Salesforce .com/ Visualforce, Custom/Standard Objects, Case Management, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in.

Confidential

Java Developer

Responsibilities:

• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Implemented the persistence layer in Hibernate. Created the Hibernate POJO Objects and mapped using Hibernate Annotations. System was built using Model-View-Controller (MVC) architecture with Struts.
• Implemented Data services for individual registration process NEC Corp portal which can be interact with external systems.
• Developed Web Services using SOAP with Struts MVC and developed DTDs, XSD schemas for XML (parsing, processing, and design) to communicate with Active Directory application using SOAP.
• Extensively involved in the development of backend logic or data access logic using Hibernate and thus creating the object relational mapping with the Java beans in the application.
• Use SOAP UI / Rest Client to send the request to the application and ensure the appropriate response is generated. Wrote JUnit test cases and ensure minimum code coverage.
• Develop SOAP endpoints depending on the client requirements. Used Web Services WSDL to exchange data between portal and other modules.
• Implemented web service security using encrypted key tools hiding request messages in server and generate WSDLs.

Environment: Eclipse, JBoss, SQL, Web Services, Struts MVC, Hibernate, SQL Server, CSS, Java Script.

TECHNICAL SKILLS: 

Tools: MS Office, JIRA, CA Service Desk Manager, HP Project and Portfolio

Management: (PPM), Team Foundation Server (TFS), iRise Studio, Microsoft Test

Manager: (MTM), HP Remedy (Tickets Management).

Technologies/Languages: Salesforce Sales Cloud, Service Cloud, Administration& Development (APEX, Visualforce), Apex, HTML, CSS, Java Script, Java, jQuery, XML/XSLT.

Database: SQL Server, ORACLE.