SUMMARY:

• Over 6 years of IT experience in Development, Administration and implementing technology solutions with 5 years of experience in SFDC (Salesforce.com) CRM platform using Visual force, Java and Apex Technologies as a Developer/Administrator.
• Salesforce Certified Platform Developer I, Administrator, Sales Cloud Consultant.
• Experience in SDLC methodologies Agile, RUP and Waterfall.
• Good understanding of Customer Relationship Management (CRM), Business Process Management (BPM), Financial Management, and Business Development concepts.
• Participated in all phases of SFDC lifecycle implementation, provided end - user training, post go-live support and on-shore/off-shore coordination.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally; to handle full workload and meet proposed deadlines.
• Experience in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform -- world’s first commercial Software as a Service (SaaS) application running in Cloud Computing Environment.
• Experience in REST, SOAP and Web Services etc.
• Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Extensive experience in developing APEX classes, Triggers, Visual force pages, Controllers.
• Experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, Approval Workflow and Process Builder.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
• Worked with SOQL, SOSL, Visual force, APEX, Force.com and Web services API.
• Experience in analysis, design and development of web based application.
• Experienced in Writing Batch Apex and Schedule Apex.
• Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also,created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in Deployments through Change Sets, Eclipse IDE.
• Experience in Writing Test Classes for generating Code Coverage.
• Experience in using HTML, CSS, Java Script, JSON, WSDL, XML, and JQUERY in Visualforce Pages.
• Good understanding of CRM business process in Case Management and Sales Processes.
• Support and training new end users and business users of the Salesforce.com application.
• Experience in system bulk data load process (Data Loader).
• Extensive experience with Data management and Reporting with strong analytical skills.
• Knowledge on Salesforce1 and its usage.
• Good Communication skills highly motivated and dedicated with strong analytical and leadership skills to meet project deliverables.

TECHNICAL SKILLS:

Salesforce.com: Sales Cloud, Service Cloud, Custom Cloud, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Objects, Workflows, AppExchange, Apex Data Loader, Salesforce Sandbox configuration, Force.com, Force.com Explorer, Force.com Eclipse IDE Plug-in.

SFDC Tools: Data Loader, Import wizards, Change Sets, Workbench

Web Services: WSDL, SOAP/REST API

Operating Systems: Windows 7/8/VISTA/ 2000/2003

Documentations Tools: MS Office

Databases: Oracle 10g, 11g, MySQL, Microsoft Access, SQL Server 2000/2005/2008

Languages: Apex, Java, C, C++

Scripting Languages: HTML, Java script, CSS

Methodologies: AGILE, Waterfall

ERP: SAP

PROFESSIONAL EXPERIENCE:

Sr. Salesforce Developer

Confidential, Los Angeles, CA

Responsibilities:

• Implemented new enhancements including creation of custom objects, workflows, email alerts, templates and UI changes.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Customizing the Apttus product configurator and quote application according to business needs.
• Worked on Apttus support project to solve ongoing bugs/issues/enhancement on another project
• Worked on Various objects Related to APTTUS Configuration & Pricing management, like: Agreement, Incentive, Price Rule, Price Rule entry, Price Rule Set.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Giving support to existing integration with third party system by using REST API.
• Worked with groups, participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Added Lightning Component to Lightning Pages and Record Pages. Have worked on Apex classes,
• Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

Environment: Salesforce.com platform, Lightning, Visual Force, Apttus CPQ, Apex Triggers, Data Loader, Jquery, HTML, JavaScript, CSS, jQuery.

Salesforce Developer

Confidential, Sunnyvale, CA

Responsibilities:

• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Service and Support Administration in Salesforce.com CRM and Force.com Platform.
• Expertise in standard Sales force configuration that include page layout, workflow rules, Approval Processes, Record Types, bulk Triggers, Assignment rules, Validation rules, etc.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked closely with Business Users to enable business process using SFDC.
• Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Use of Advanced Excel to collaborated and updated reports from CRM to CSV Excel platform.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Implemented Product Information work sheet (PIW) using Provider certifications in Visual force pages.
• Mapped Custom fields from the application forms on compatible sites in US and Canada to integrate with salesforce.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Salesforce Developer

Confidential, Denver, CO

Responsibilities:

• Work closely with the technical team to identify the business requirement.
• Expertise in Force.com technology stack: APEX, Visualforce, SOQL and SOSL.
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects
• Created picklists and page layouts and coupled them using Record Types.
• Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Used priority and risk for each requirement. Used Attribute Matrix, Traceability Matrix for viewing the effects caused by a requirement change
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
• Created profiles and implemented Object and field level security to hide critical information.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Rational Rose and MS Visio.
• Hands on experience in conducting Joint Application Development (JAD) sessions with End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked on configuration and security aspects of Salesforce.

Environment: Saleforce.com platform, Apex classes, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Java Script, Zuora CPQ, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, Sandbox data loading, Eclipse IDE Plug-in

Salesforce Administrator/Developer

Confidential, Mount Laurel, NJ

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules on the objects, tabs, Components and Custom links.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed complex workflows and approval processes for automating business logic.Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool.
• Inserted and Updated data using data Loader.

Environment: Salesforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Software Programmer

Confidential

Responsibilities:

• Designed and developed the bill display module.
• Development of User Interface using Servlet, JavaScript.
• Responsible for database design.
• Involved in Development of JUnit test cases for the various modules.
• Implemented Session objects for maintaining the status of a particular user.
• Incorporated JavaScript for front-end validation of the user information.
• Developed JDBC components for data retrieval from the database.
• Involved in Writing SQL Queries.

Environment: Servlet, JDBC, HTML, JavaScript, Tomcat, My SQL, Eclipse, Jboss.