PROFESSIONAL SUMMARY:

• Over 10 Years of IT experience in Salesforce.com CRM Platform.
• Extensive exposure to service cloud and sales cloud.
• Worked on implementing Case Management and Entitlement Management across channels.
• Worked on implementing salesforce knowledge and publishing the articles to knowledge
• Worked on organizing and enabling Ideas access to users in partner communities.
• Worked on deploying live agents which includes creating live agent chat buttons, chat queues and chat routing.
• Worked on setting up knowledge chatlet and the article tools.
• Good knowledge on CTI toolkit force.com
• Worked on Lead Management and Lead conversions.
• Worked on Setting up price books and products.
• Good understanding on Partner portal (Partner Relationship Management).
• Experience in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Created various Profiles and Configured the Permissions based on the Organizational Hierarchy.
• Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experience in writing Triggers, SOQL and SOSL statements.
• Email - to-Case, Web-to-Case, Web-to-Lead, Tracking Field History, Set-up Logging History, Set-up Audit Trail & Data Migration.
• Experience in using the sandbox for testing and migrated the code to the deployment instance after testing.
• Good exposure on Design Patterns (Creational, Structural and Behavioral).
• Good exposure to RDBMS and writing SQL scripts for efficient report generation.
• Experienced in full life cycle application development from requirements gathering and design to UAT (User Acceptance Testing).
• Highly organized and dedicated with a positive attitude, capable of producing results immediately on hire.
• Customer centric with effective interpersonal, organizational and problem solving skills.
• Worked on Steel Brick CPQ Quote to Cash Process.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL and Visualforce (Page, Component & Controllers).

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels & Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application & Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer.

Programming Languages: C, C++, VB, APEX

Database: MS SQL Server and MySQL

Force.com Eclipse IDE plug: in

Platforms: Windows (NT/2000/XP/Vista/7)

WORK EXPERIENCE:

Confidential, CA

Salesforce.com Consultant

Responsibilities:

• Created Templates, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Extensively worked with Business Analysts and the end users to gather and finalize the requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on Steel Brick CPQ Quote to Cash Process.
• Extensively worked on Sales Cloud, Lead Conversion and Campaign Management.

Confidential, Wisconsin

Salesforce.com Consultant

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on steel brick quote to cash process.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
• Pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created Templates, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Confidential, CA

Salesforce.com Developer

Responsibilities:

• Study and Understand the Functional Use Cases and Requirement Traceability Matrix of the business.
• Developed visualforce pages using KNDO UI framework for Custom Reports.
• Interacted with team and assign the tasks to the team members and provided solutions.
• Developed apex class and visualforce pages based on the design and inputs got from business

Confidential

Salesforce.com Developer

Responsibilities:

• Extensively worked with Business Analysts and the end users to gather and finalize the requirements.
• Created detailed Data Mapping document for integrating various systems with Salesforce.com.
• Worked as Salesforce Admin support governing user Account Creation, personal information Setup, Password Reset, Roles & Profile creation, User group creation, updating company Profile and Network access setup.
• Involved in setting up Field level access for each custom object created based on the user’s role within the organization. Developed various Custom objects, Tabs, Entity-Relationship data model, Validation rules, Components
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Defined Lookup and Master-Detail Relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in Field & page layout customization for the standard objects like Account, Contact, and Leads.
• Created Workflow rules and defined related tasks, time Triggered tasks, Email alerts, Filed updates to implement business logic. Customizing Custom Objects, Tabs, Fields, Page layout as per the business need.
• Defined Lookup and Master-detail relationships on the objects and created junction objects to establish connectivity among objects. Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

Confidential

Salesforce.com Developer

Responsibilities:

• Need to communicate with clients for requirement gathering.
• Development of data migration process.
• Performed End - to - End testing and supported User acceptance testing as per specifications to validate data.
• Creation of field mapping.
• Developed Visualforce pages, classes and Test classes.
• Provided support for deployment.
• Handled the login functionality and alerts and notifications