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Information Technology Support Analyst Resume

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Tucson, AZ

SUMMARY:

  • To obtain a role on a team that is willing to continually grow.
  • A place where I can grow as well and contribute my expertise in the world of Information Technology.
  • Proficient with Powershell for both scripting and administrative purposes.
  • Highly proficient in Active Directory and Group Policy
  • Proficient in the use, deployment, and distributing of Microsoft Office and related software.
  • Administered Google Apps for Business.
  • Knowledgeable in HIPAA compliance.
  • Experienced in deploying and maintaining VOIP systems.
  • Knowledgeable in IP networking and infrastructure.
  • Proficient in domain deployment and management.
  • Experience with Cisco and Adtran hardware.
  • Experienced with VMware and Hyper - V Proficient with Server and workstation hardware troubleshooting.
  • Deployed Workstation Deployment Solution with MDT and WDS to deploy workstations for hundreds of clients.
  • Experience with programing in C# and Python.
  • Experience with web design in HTML 5 and CSS 3.
  • Proficient with SQL management.
  • Highly proficient in network cabling and patching.
  • Proficient in server and vm backup solutions.
  • Experience with Linux and Unix systems.

WORK EXPERIENCE:

Confidential, Tucson, AZ

Information Technology Support Analyst

Responsibilities:

  • Give support to hundreds of users with desktop issues.
  • Deploy and manage all printers in the environment.
  • Created and manage desktop deployment solution.
  • Troubleshoot exchange issues.
  • I troubleshoot issues both remotely and in person.

Confidential, Mesa, AZ

Associate Network Administrator

Responsibilities:

  • I maintained all desktop and server systems in the Mesa, AZ office.
  • Managed all phone and networking equipment.
  • Also maintained all backups and vm environments.
  • As well as managing all sql databases critical to companies operation.

Confidential, Avondale, AZ

Technical Consultant

Responsibilities:

  • Provided excellent technical support for over 30 companies.
  • Ranging from small business to large healthcare providers with multiple locations.
  • Provided 24/7 on call support.
  • Provided assistance both remotely and on location.
  • Helped medical practices maintain HIPAA compliance.

Confidential, Gilbert, AZ

IT Support Engineer

Responsibilities:

  • Provided tier I and II support for all products that were distributed by the company.
  • Tested incoming products majority was networking hardware and two factor authentication.
  • Worked closely with manufactures to demo products for potential buyers.
  • Maintained all workstations and servers as well as all VOIP phones.

Confidential, Confidential, AZ

IT Specialist

Responsibilities:

  • Supported Confidential and surrounding parks in the Confidential area.
  • Deployed workstations, created new users and groups, processed tickets in our ticketing system, and troubleshot network issues.

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