Information Technology Support Analyst Resume
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Tucson, AZ
SUMMARY:
- To obtain a role on a team that is willing to continually grow.
- A place where I can grow as well and contribute my expertise in the world of Information Technology.
- Proficient with Powershell for both scripting and administrative purposes.
- Highly proficient in Active Directory and Group Policy
- Proficient in the use, deployment, and distributing of Microsoft Office and related software.
- Administered Google Apps for Business.
- Knowledgeable in HIPAA compliance.
- Experienced in deploying and maintaining VOIP systems.
- Knowledgeable in IP networking and infrastructure.
- Proficient in domain deployment and management.
- Experience with Cisco and Adtran hardware.
- Experienced with VMware and Hyper - V Proficient with Server and workstation hardware troubleshooting.
- Deployed Workstation Deployment Solution with MDT and WDS to deploy workstations for hundreds of clients.
- Experience with programing in C# and Python.
- Experience with web design in HTML 5 and CSS 3.
- Proficient with SQL management.
- Highly proficient in network cabling and patching.
- Proficient in server and vm backup solutions.
- Experience with Linux and Unix systems.
WORK EXPERIENCE:
Confidential, Tucson, AZ
Information Technology Support Analyst
Responsibilities:
- Give support to hundreds of users with desktop issues.
- Deploy and manage all printers in the environment.
- Created and manage desktop deployment solution.
- Troubleshoot exchange issues.
- I troubleshoot issues both remotely and in person.
Confidential, Mesa, AZ
Associate Network Administrator
Responsibilities:
- I maintained all desktop and server systems in the Mesa, AZ office.
- Managed all phone and networking equipment.
- Also maintained all backups and vm environments.
- As well as managing all sql databases critical to companies operation.
Confidential, Avondale, AZ
Technical Consultant
Responsibilities:
- Provided excellent technical support for over 30 companies.
- Ranging from small business to large healthcare providers with multiple locations.
- Provided 24/7 on call support.
- Provided assistance both remotely and on location.
- Helped medical practices maintain HIPAA compliance.
Confidential, Gilbert, AZ
IT Support Engineer
Responsibilities:
- Provided tier I and II support for all products that were distributed by the company.
- Tested incoming products majority was networking hardware and two factor authentication.
- Worked closely with manufactures to demo products for potential buyers.
- Maintained all workstations and servers as well as all VOIP phones.
Confidential, Confidential, AZ
IT Specialist
Responsibilities:
- Supported Confidential and surrounding parks in the Confidential area.
- Deployed workstations, created new users and groups, processed tickets in our ticketing system, and troubleshot network issues.
