PROFESSIONAL SUMMARY:

• About 11 years of experience in IT Industry as a CRM professional, committed to maintain cutting edge technical skills and up to date industry knowledge.
• About 6 years of experience as a Salesforce Developer and Administrator.
• Thorough understanding of Software Development Life Cycle (SDLC).
• Experience working across various SFDC implementations covering Service Cloud and Sales Cloud.
• Strong Knowledge of SFDC standard Data Model, Entity Relationships and Architecture.
• Extensive experience in working on the administrative tasks like User Setup, Creating Profiles, Creating Roles, Page Layouts, Security, Sharing Rules, Public Groups, Permission Sets, Workflows, Approval Processes, Email Services, Reports and Dashboards.
• Strong Implementation experience using Custom objects, Apex Classes, Triggers, Visual force Pages, Custom Controllers, SOQL, SOSL and Process Builder.
• Experience working on Lightning Framework (Apps, Components, SLDS, Salesforce1).
• Experience working on Formula fields, Validation Rules, Look - up Relationships, Master-Detail Relationships, Junction Objects and controlling/dependent Picklists.
• Experience in Data migration and daily data loads using Apex Data Loader.
• Proficient in using tools like Force.com IDE, Eclipse IDE, Salesforce Apex Data Loader.
• Experience in integration of Salesforce.com with external applications by using SOAP and REST API.
• Experience in Siebel CRM Implementation, Administration and Support.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer and Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the application to match the functional and business needs of the Organization.
• Created Profiles and implemented OWD, Object Level, Record-Level and Field-Level Security settings and configured their sharing settings.
• Created Formula Fields, Validation Rules, Workflow Processes, Process Builder and Approval Processes for the flexibility and functionality of Force.com platform application.
• Developed Apex Classes, Controller Classes, Apex Triggers and Test Classes for various functional needs in the application.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Chatter Groups, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Implemented Pick Lists, Dependent Pick Lists, Lookup Relationships, Master Detail Relationships, Many to Many Relationships, Record Types and Assignment Rules.
• Created Page Layouts to organize fields, Custom Links, Related Lists, and other components on a record Detail and Edit pages.
• Created various Custom Objects, Tabs, Buttons, Components and Visualforce Pages using Standard and custom Controllers.
• Configured Reports and Dashboards as per the business needs.
• Implemented Case Management Automation to track and solve Customer's Issues.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Inbound and Outbound Integration using SOAP API.
• Worked on Unit testing for the customizations and developments done during the project.
• Worked on converting classic application functionalities to Lightning Components and also created new Lightning Components for new requirements.
• Closely worked with users and resolved the issues.

Environment: Saleforce.com platform, Service Cloud, Sale Cloud, Salesforce1, Administration, Apex Language, Apex Scheduler, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Process Builder, Reports, Dashboards, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Email Services, Security Controls, HTML, CSS, Java Script, jQuery, AJAX, JSON, XML, Java, Web Services, Deployments, Sandbox, Eclipse IDE Plug-in, Ant, Integrations, Heroku, Lightning, Chatter.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in Requirements Gathering, Analysis, Design, Development and Deployment using SFDC applications.
• Creating and managing Users, Roles, Profiles and setting up Sharing Rules.
• Understanding and analyzing the requirements, and mapping them to Salesforce functionality.
• Involved in customizing Custom Objects, Fields, Record Types, Forms and Layouts, Custom Tabs and Applications.
• Interacted with Customer Operations, Managers to identify issues and potential areas for improvements to the existing Applications.
• Maintaining Workflow Rules and Approvals.
• Creating Visualforce Pages, Custom Controllers, Apex Classes and Triggers.
• Involved in writing Test cases for Classes and Triggers and code deployments.
• Used Data Loader for Insert, Update, and Bulk Import of Data into Salesforce.com Objects. Export Data from Sales force and sharing with the external applications.

Environment: Service Cloud, Apex Language, Force.com, Controllers, Visualforce Pages, Triggers, Visualforce, Process Builder, Workflows & Approvals, Apex Data Loader, Reports.

Confidential

Siebel Developer

Responsibilities:

• Maintaining the Siebel Call Center Application without downtime (24X7 supports).
• Analyze, design and Develop new Siebel solutions based on the user requirements.
• Worked in the customization of several Business Components and Applets as per the Client requirement.
• Created new Applets, Views, Screen Views for the UI layer as per the requirement.
• Configured Links and Joins between various Business Components.
• Configured Drilldown and Toggles to navigate between Business Components.
• Extensively involved in Configuring Static Picklist, Dynamic Picklist and MVG.
• Development and deployment of new eService solution to facilitate end user access.
• Design and develop new Siebel COM Object macros for data loads and data validations.
• Initial Data Load using Siebel EIM including configuration and running of EIM tasks.
• Configure and administer new server components to drive new event triggered functionality and configure mail functionality.
• Preparing the UTC (Unit Test Cases) based upon the local testing and delivers to testing team.
• Worked on Siebel eScripting and VB Scripting.
• Worked on Siebel Workflows.

Environment: Siebel Call Center, Configuration, Workflows, Business Components, Business Services, Applets, EAI, EIM, Application Administration.