SUMMARY:

• Several years of experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator as well as certified in Salesforce.
• Extensive experience in Object Oriented Analysis, Designing and Programming skills.
• Proficient in developing Service Cloud, Financial cloud and Sales Cloud functionalities, partner and Customer portals, Salesforce CRM AppExchange applications.
• Strong experience in integration, development and customizations of Salesforce.com application using Force, Apex classes, apex triggers, Sharing rules, Page layouts, S - Controls and migration tools.
• Created Custom Apps, Custom Objects, Custom fields, Handling Page Layouts, Search Layouts, Related List and defining Field Dependencies, Custom buttons.
• Expertise in User and Security management using Permission sets, configuring Sharing rules, Object Level Security, Record Level Security and Field Level Security.
• In-depth understanding of Apex Data Loader, import wizard, Informatics Cloud Data Loader and data manipulation language for data migration and management in bulk.
• Good understanding of CRM Business process like Campaign management, lead management, account management and case management.
• Experience in developing Salesforce CRM App Exchange Applications in Classic as well as Lightning in Sales Cloud, Service Cloud, Marketing Cloud, and community cloud.
• Excellent understanding of OWD Org hierarchy and SFDC Administrative skills like creating Profiles, Roles, Users, Page layouts, Email services, Workflows, Dashboards, Relationships, Approvals, Reports, Tasks and events.
• Expert in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Highly experienced in lead, case management, web-to-lead, web-to-case, email-to-case.
• Excellent knowledge on Salesforce1 mobile apps, SDFC chatter feeds and Salesforce Customer Community.
• Proficient in cross-functional teams such as Sales, Customer Service, Marketing and Salesforce validation and configuring Administrative Setup on Salesforce.com platform.
• Hands on Experience in Configuring Sandbox environments for successful production, QA testing and deployment of the applications. Experience in migration applications from Sandbox to Production using Force.com IDE and Salesforce.com change sets.
• Created Dashboards and dashboards components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Good understanding of workflows issues, restart workflows, reset workflows, reset data fields, testing and fixing the validation rules.
• Experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST based web services, Integration with Force.com and SFDC application and integration with existed apps from App Exchanges
• Technical knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect. In-depth knowledge of developing apex code within governor limits, MVC and Aura Framework.
• Used Tabular, summary and matrix reports, to create standard reports and custom reports.
• Created queues, public groups, email templates, custom, reusable Lightning Components and Applications. Designed and modified Approval process and created Approval steps which uses email alerts and field updates.
• In-depth understanding of various technologies like HTML, CSS, J2EE, XML, JSON, JavaScript, AngularJS, Jenkins, ExtJS, Spring framework, Hibernate, Ajax, Servlets, WSDL, SOAP API and REST based web services.
• Proficient in writing queries using SOQL and SOSL in apex classes and triggers.
• Good understanding of implementing escalation rules, automatic case generation and escalating them to call center representative and generating email alerts for quick issue resolution.
• Good command over database development using SQL/PL-SQL with MYSQL, Oracle and SQL Server.
• Built Lightning applications that enable a user to search, read, and update data from a Salesforce org and made Lightning Components available to other developers rough unmanaged packages.
• Worked with wave analytics to manage, visualize large data and to create dashboards to monitor key business metrics on the latest data. Knowledge of OAuth 2.0 authorization framework.
• Configured and Managed the Jitterbit data integration tool to integrate salesforce with other systems.
• Worked as an admin in multiple environments like production, development and testing environment.
• Experience with 3rd party data migration ANT tool and deploying through JIRA.
• Experience in developing custom applications that run on Lightning Experience and Salesforce1 that support multiple devices and screen sizes from a single codebase. Experienced in key business functional areas such as ERP, CRM and SCM
• Written queries in SQL to search and display data from Oracle database using SQL plus.
• Excellent understanding of Software Development Like cycle (SDLC) with expertise in Requirement gathering, analysis, design, development and testing.
• Expertise in Agile, scrum methodologies and waterfall model. Experience with Production support.
• Experience with data modeling, logical star schema design and data warehouse concepts.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Experience in Data Migration using Import Wizard, Workbench and other integration tools like and Apex Data Loader, ExactTarget API, Apttus and Pardot.
• Hands on experience on Salesforce Einstein. Created Datasets based on Einstein predictions and recommendations.

TECHNICAL SKILLS:

Salesforce Tools: Force.com explorer, Force.com migration tool, Force.com sandbox and production, Force.com data loader, Eclipse IDE plugin, Sales cloud and Service cloud.

Database: Microsoft SQL server, Force.com, Oracle, MY SQL with Apache Tomcat & PL/SQL.

Version Control Tools: VSS, CVS, Win CVS, Rational Clear Case, Sub Version

ETL Tools: Informatica Cloud, Mulesoft

Lightning Experience Development: Salesforce Lightning Design System and Lightning Components, JavaScript Controllers, Server-side Controllers

Tools/Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Salesforce Technologies: PEX language, APEX classes/controllers, APEX triggers, APEX web services, APEX data loader, Visualforce pages and components, lighting pages, Wave analytics, workflow and approvals, SOQL, SOSL, custom objects, sandbox testing, dashboards, case management automation.

EMPLOYMENT HISTORY:

Confidential, Stamford, CT

Sr. Salesforce Developer/ Admin

Responsibilities:

• Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
• Designed System Configuration Enhancements (Dashboards, Reporting, Page Layouts, Sharing Rules, Role Hierarchy, etc.)
• Involved in creating multiple analytical reports, with varying degrees of complexity.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.
• Developed custom Visual Force page and controller extension for Contact open activities filter based on activity type Location records.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Implemented individual Lightning components for service cloud to pull the related information of the Consumer cross channel management.
• Customized tabs for among different business users groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Prepared Presentations and documentations for operational events that effectively communicated the desired information.
• Commerce and Marketing clouds. Designed and deployed Einstein High Velocity Sales Cloud, Sales Productivity
• Performed the role of Senior SalesForce.com Developer and Administrator in the organization.
• Designed and developed Visual Force Pages to meet various functional needs.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Technical Architect had to work closely with Salesforce Developer and Service Max Architects on integration projects.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Responsible for implementing APPTUS on Salesforce cloud
• Created the workflows for automated lead routing, lead escalation, alerts.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Worked with Methods to insert and update records without re-directing users to a new record.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visual Force pages.
• Used Translation Workbench on SFDC in-order to translate the custom labels, validation rules and email templates in different languages.
• Customized Contacts in Salesforce org to store relevant marketing data points.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Used Force.com to develop the Agile Vision application that is available on the AppExchange to help third parties manage their agile projects and increase productivity.
• Generated the quotation word document from Salesforce.com and using the feature of Apttus CPQ product
• Modified Opportunity and Pipeline by customizing various stages to help prospect better and enabled forecasting.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Managed and/or assisted with the implementation, data migration, integration, training, code development, professional services, and customer support services for dozens of Salesforce.com and Pardot Marketing Automation solutions.
• Upgraded from Exacttarget 1.0 to Salesforce Marketing 2.0.
• Setup and Implemented Salesforce marketing cloud Enterprise 2.0 org.
• Worked on Content builder to creating content templates.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Worked on Journey Builders and Automation Studio.
• Configure Salesforce and marketing cloud integration user along with configuration in salesforce.
• Support the Email Marketing Manager in the development of new business requirements.
• Worked on SQL Server to load the data.
• Worked on SQL Server 2008 migration from ExactTarget.
• Created Account, Data Extensions, Users, Roles under Administration Settings.

Confidential, Plano, TX

Salesforce Developer/ Admin

Responsibilities:

• Customized Validation Rules, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs of the application using the Eclipse IDE.
• Developed Visual Force Pages, Visual Force Custom Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed User Interface using the CSS, HTML tags, Visual Force Components and used JavaScript for front-end validation.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Good Exposure to Sales Cloud and Service cloud.
• Experience in working with Collections like List, Set and Map.
• Experience in configuration, implementation and support of Salesforce CRM and Salesforce SFA applications.
• Conducted Workshops with Business Processes Owners to establish a sufficient level of detail for current and future state processes.
• Managed the data using the Apex Data Loader and used GitHub for code versioning.
• Experience in working on different deployment tools including Change sets, Eclipse etc.
• Created Custom Objects and defined lookup and master-detail relationships of the objects.
• Integrated Salesforce with legacy systems using Rest API for Service cloud.
• Created workflow rules and defined related tasks, time-triggered tasks, email alert and field updates to implement business logic.
• Create Wave datasets from using internal Salesforce data and external data sources.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Knowledge in AppExchange Applications for integrating with third party applications.
• Work with user groups to provide training, resolve questions, assess user needs, and recommend changes.
• Scheduled one-on-one meeting with the Product Owner to understand the changes, potential impacts of the changes and to review unit test cases and results.
• Performed a full product review for impacts to assigned product. Engaged in incidents and problems associated with stability and availability of product.
• Reviewed each release for a list of product enhancements is changed and determined integration testing needs for the product assigned.
• Experience in B2B, and DTC in Sales Cloud, Service Cloud and Marketing Automation (Extract Target Marketing Cloud).
• Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles,
• Created Permission sets to give access to the new users based on the roles that are migrated to SFDC from DIW system without impacting the current users and profiles.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud
• Interacted with business users to understand the requirements and to come up with the POC.
• Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Created Custom Report types as required by the Sales, marketing and technical users.
• Developed and configured various Custom Reports and Report folders as per user criteria.
• Created Sharing rules, Validation rules and Approval process and other out of the box features.
• Implemented SFDC Integration using REST/SOAP Web Service API'S.
• Designed Custom formulae fields, Work flow field updates, field dependencies and email generation as per the application requirements.
• Customized and configured new Apttus CPQ implementation in Sales Cloud
• Proficiency in Salesforce.com administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Developed Formula fields, Work Flow rules, Validation rules.
• Created user required queues and Groups as required by the project needs.
• Defined Master-Detail, Lookup and Junction objects to establish the relationship between the objects.
• Customized Page Layouts as per the custom objects depending upon user roles and groups.
• Developed Visual force pages based on the business requirements.
• Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
• Developed Apex classes, Controllers and Triggers to apply the business logic and to perform the database events.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.

Confidential, Mountain View, CA

Salesforce Developer

Responsibilities:

• Audit clients' current use of Salesforce, suggest improvements to facilitate business processes, and train staff.
• Performed in depth analysis of the integration of Salesforce with SQL, explained how Salesforce has been integrated with
• SQL server and from which sources data was coming in Salesforce in the absence of any documentation.
• Executed org customization for standard and custom objects via workflows, formulas, custom fields, page layouts, and record types.
• Set meetings for Account Executives to close business for Salesforce CRM, Marketing, and Support products.
• Accomplished and delivered in all project stages and deliverables including requirements analysis, design, development and testing, data migration, integrations, user acceptance testing (UAT), deployment, data modeling, data analysis, defect & user issues resolutions, user training.
• Good knowledge on Tableau JavaScript API in applying filters, switching tabs, chain calls, etc.
• Creatively found new business opportunities by building Salesforce dashboards & reports, Leveraged LinkedIn Sales Navigator & Google Alerts.
• Mentored new employees how to utilize Salesforce application; How to run reports & build dashboards.
• Successfully accomplished requirement analysis, data mapping, data definitions for various data sources (Salesforce data, Labor demand and supply, requirements gathering sessions with Business Owners.
• Performed inbound, outbound integration with external systems using REST, SOAP Web services API and JSON Serialization and Deserializations.
• Followed agile methodology, worked on data mapping / definition of Salesforce & enterprise data mart, prepared data extract request (DERs) for data extracts from gold source / EDW into Data mart, UAT/QA handoff to business.
• Created new customer success stories and integrated them to Salesforce.com for internal use, equipping sales teams with customer anecdotes to feature in external facing presentations.
• Experienced on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.
• Ability to adapt to any environment such as working with small or large groups or independently and excellent communication skills.
• Facilitated trainings and demos of Salesforce standard and custom functionality including workflow rules, validation rules, custom objects, custom fields, page layouts, record types, reports, dashboard and list views.
• Liaise and work closely with the Salesforce R&D team on escalated technical issues and product roadmap changes/ new features.
• Assisted in the preparation of the Smoke Testing and User Acceptance Testing (UAT) stages including establishing testing scenarios, writing test scripts, and documenting successes and failures to relay to the development team for resolution.
• Pulled reports from Salesforce on a weekly basis, exported data into Excel, and formatted reports as needed to be shared out with other teams.
• Used Salesforce Data Loader and Jitterbit Data Loader (wizard-driven import/export tool with drag and drop data mapping, support for create, insert, upsert, delete, hard delete, query and bulk loads) to import and export the data.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Specialized in designing custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and various other components as per the client and application requirements.
• Converted Process information, client wish lists and Salesforce Standard functionality into a Requirements Traceability Matrix for development team to use in the Build Phase.
• Provided functional and technical guidance of Salesforce Best Practices for Implementation to Business Project Leadership.
• Lead efforts for continuous learning of client and customer operational flow, use and interdependencies of data and products.
• Responsible for verifying compliance with testing procedures and for test strategy development.
• Assist QA team on specific activities: test planning, test preparation and scripting, and test execution per defined best practices, standards and procedures for white box and unit testing.