SUMMARY:

• My thirty - year track record of outstanding performance includes successfully designing, implementing, and managing a variety of key enterprise analytical projects
• I’m most recently managing and leading a 12-person healthcare IT analytics and operations team for a non-profit healthcare analytics and data-centric organization responsible for collecting, maintaining, and reporting pricing transparency and population health management studies. Data sets include clinical, financial and quality data from over 85% of the healthcare claims for the State of Colorado, and clinical data from both of the State’s HIEs.
• Over eighteen years of depth and breadth of experience in providing IT healthcare vision and leadership in managing the full scope of IT (apps development, operations, informatics, infrastructure and service delivery).
• Certified in Application Software Management, Certified ScrumMaster, Certified Scrum Professional, ITIL V3, Lean Six Sigma Green Belt, Microsoft Certified Database Administrator, Systems Administrator and Solutions Developer—deep technical, process and operational expertise.
• Retired United States Air Force officer—depth and breadth of leadership experience including leading 110 United States Air Force Academy officer candidates/cadets: recognized as the #1 cadet squadron, out of 15.
• CTO and COO at three highly successful healthcare start-ups—owned, operated, and sold to Oracle, a 50+ person healthcare IT consulting team specializing in large, global healthcare application’s software development, infrastructure, operations, informatics and service delivery projects.
• Responsible for selecting, creating (from the ground-up), a world-class health insurance company. Selected as employee #14, of what was a 70+-person multi-million dollar non-profit healthcare start-up. Designed and implemented all IT processes and applications.
• Consulted, designed and implemented GE Centricity for two large IVF clinics—depth and breadth of EHR and EMR experience—thorough understanding of HIPAA, HITECH, Meaningful Use, HL7/FHIR, NCQA accreditation, HEDIS reporting, CPT 4 Codes, ICD-9/10, Part 11 Compliance, FQHC, QECP, OSHA, etc.
• Serves as a consultant to the Colorado Governor’s eHealth Commission—responsible for creating and in implementing a state-wide Master Data Management (Master Patient and Provider indexes) used in combining healthcare claims and clinical data from 33 payers both state HIEs—possess a depth and breadth of healthcare analytical expertise.
• As the PMO Director at Confidential Technology Solutions, reporting to the North American SVP of Sales, managed all PMO functions for a $1.5 billion health insurance claim systems upgrade for Kaiser Permanente and a $2 million claims system implementation for Standard Insurance.
• CRM Chief of Technology, business unit C-level role, at the world’s largest medical device manufacturer, Medtronic—responsible for all customer-facing applications for Medtronic’s 7 core business units.
• A Master’s degree in Public Administration with honors.
• I’m looking for a challenging position where I can continue leveraging my depth and breadth of healthcare analytics, engineering and analytical development experiences.

CAREER EXPERIENCE:

Confidential, Denver, CO

Vice President of Analytics and Data Operations

Responsibilities:

• Hired the entire 12-person operations and analytics team responsible for data intake through client delivery—moved from an Excel shop responsible for developing data extracts for customers, to a cutting-edge healthcare data-centric organization utilizing such tools as SAS, Tableau, R and a data delivery portal in providing actionable insights to our customers.
• In 18 months’ time, doubled the organizations analytical product offerings by 200% and revenue by another 250%—managing a $3.5 million budget.
• Responsible for collecting, aggregating, and reporting on over 630 million Colorado healthcare claims from the 33 largest payers representing 4.2 million unique covered lives in Colorado, representing 85% of the Colorado population.
• Analytical applications/tools include Alteryx, Tableau, SAS, R, SQL Server, HPE Vertica, NoSQL and SQL.
• International speaker on a variety of healthcare topics, such as the MACRA physician payment reform: spoke at Salesforce's Dreamforce convention, NAHDO, Comp TIA, Population Health Analytics Summit, the Chief Data (healthcare insurance) Officer Forum, the U.S. Capitol, etc.
• Serves as a member of the Colorado Governor’s eHealth Commission’s Innovation Strategy Work Group, responsible for creating statewide Master Data Management, and Master Patient and Provider indexes. Solution is being utilized in combining and in reporting healthcare claims (medical, dental, BHO and vision) from 33 payers, and clinical data from the 2 state HIEs—depth of healthcare claims and clinical data integration across the state with a focus on providing leading edge analytical services across the nation.
• Developed, configured and implemented Salesforce's Kanban and Scrum functionality in providing an Agile developmental/operational (DevOps) culture—Certified ScrumMaster and Scrum Professional: depth and breadth of IT operational, management and development expertise.

Confidential, Denver, CO

IT Project Manager and ScrumMaster

Responsibilities:

• Utilizing Tableau, ClickView, HealthCatalyst, SQL Server, SSIS, SSRS and SSAS.
• Managed and led a team of 3 project managers and an administrative assistant responsible for implementing enhanced Medicaid and Confidential programs and applications.
• Built the program from the ground-up: hired the 4-member team, implemented project and program management control and monitoring processes, and trained the team on Lean, Six Sigma and Scrum principles.
• Managed a $100 million program portfolio.

Confidential, Denver, CO

Director of Technology/CTO

Responsibilities:

• Built a health insurance company from the ground-up: negotiated, designed, hired, built, and implemented the entire information technology infrastructure (servers, phones, laptops, network, software, applications, web site(s), mobile applications, analytical and BI development and reporting, etc.).
• Selected as the first IT resource, and employee #14, out of what was a 70+ person health insurance provider. Built out all IT Service Management functions: ITIL Foundations certified.
• Responsible for selecting, creating (from the ground-up), an enterprise retail sales, service and marketing web based and mobile platform (CRM) strategy and implementation to support the organization's membership goals along with developing and implementing an inbound/outbound call center, social media strategy, marketing outreach, content management, TPA (claims billing, etc.) integration, portals development, financial application development and integration, and master data management/data warehousing strategies—surpassed our 2013/2014 membership goals by over 100%
• Recognized by the world's leading SaaS organization, Salesforce.com, as one of the 5 "premier CRM implementations in 2013": selected in delivering and presenting 3 topics for Dreamforce 2013.
• Presented CRM, data warehousing, EDI, and telephony leading and bleeding edge "best-practices” in an Agile environment.
• Selected as a founding member of Salesforce's 18 member Public Sector and Healthcare Industry Advisory Board, whose mission is to create and deliver innovative new solutions for the healthcare and public sector industries.
• Applied and received NCQA accreditation. Responsible for developing an end-to-end healthcare analytics program ensuring accurate HEDIS reporting. Utilized Informatica, Tableau and Amazon RedShift.

Confidential, Pleasanton, CA

PMO Director

Responsibilities:

• Responsible for creating, managing, and monitoring all PMO functions for the $1.5 billion claims systems upgrade (Diamond to Excelys). PMO functions include master scheduling, compliance (SOX, HITECH, Meaningful Use, Part 11, HIPAA, ICD-9 and 10, etc.), program governance, change control, risks and issues, program assurance, reporting, agile program management, and stakeholder management.
• Responsible for managing 4 PMO Controllers in managing and delivering a new enterprise web based SaaS claims management solution (ClaimVantage based on the Salesforce.com platform) for Standard Insurance.
• Managed a 1,000+ person project team from 4 separate organizations, spanning the globe, along with developing each organization’s enterprise healthcare claims help desk and software support processes.

Confidential, Denver, CO

PMO Manager, Sales/CRM Operations Manager

Responsibilities:

• Worked collaboratively with vendors, business partners, and other departments to challenge and improve processes and create innovative retail business solutions—extensive enterprise application development management experience.

Confidential, Thousand Oaks, CA

Senior Healthcare CRM PMO Manager

Responsibilities:

• As the Senior Program Manager at Confidential (pharmaceutical), responsible for leading, managing, designing and building Confidential ’s extensive enterprise application framework for 15 separate enterprise web based CRM (Siebel/Oracle) implementations supporting 4,600 users across the globe.
• Direct multi-site management of a national IT operation.
• Led 4 project managers, 10 on-site and 30+ offshore 24/7/365 application developers and operations support team resources spanning 4 continents.

Confidential, Denver, CO

Senior Director

Responsibilities:

• Hands-on direct experience leading Agile teams and advancing Agile methods—in 7 months, built out 5 Microsoft Dynamics CRM applications then integrating Business Objects (Analytics) and SAP (ERP)—provided business analysis, program and project management oversight, while managing the $2 million budget.
• Strong architectural experience in the Microsoft stack, .NET (VB.NET and C#), SOA, databases (SQL Server and Oracle), XML, UI and JAVA—built-out dozens of web services in support of the Microsoft Dynamics CRM implementation.