PROFESSIONAL SUMMARY:

• Around 10 years of IT experience with 6 years of experience in Salesforce.com as a Developer and Administrator.
• Salesforce certified Developer Platform I (DEV I) and Administrator (Admin 201)
• Implemented Agile Methodologies, with continuous builds and controlling iterative and incremental projects.
• A Certified Salesforce.com Consultant specialized in deployment, customization, and administration. Experience includes system architecture, Salesforce Development, Salesforce technology deployment, and technical consulting. Worked as Salesforce Developer and Salesforce Administrator. Hands - on experience in Salesforce.com CRM, Force.com platform, and delivering projects covering requirement analysis, system design, development, testing, deployment, and technical support.
• Experience complex rollouts of Salesforce solutions (Sales, Marketing and Service Clouds) integrating with several other enterprise platforms.
• Designed, Implemented and deployed visual force pages for Salesforce1 (mobile platform).
• Experience in SFDC development using Apex classes and Triggers, Visualforce Pages, Force.com.
• Expert in using Change Sets, Packages, Deploy to Server - Apex Classes.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Validation Rules, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, Junction objects, master-detail relationships.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Knowledge on new release of lightning components and Lightning App Builder.
• Expertise in writing test classes and building triggers, Apex batch classes, future methods.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Visualforce Pages, SOQL, SOSL, Visualforce Components & Controllers.
• Hands on experience in ANT Scripting, GitHub, TortoiseGit, TortoiseSVN, Jenkins, XML, Eclipse IDE.
• Knowledge in working with REST and SOAP API to integrate Salesforce with third party tools.
• Experience in databases such as SQL Server, Teradata, DB2, and Oracle.
• Worked closely with Business Users to enable business processes using SFDC.
• Have good working experience on doing Salesforce Trouble shooting.
• Experience Data Migration and Data Integration activities across platforms.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge experience working in teams implementing Agile Methodologies.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, APEX Triggers, SOQL, SOSL, Workflow & Approvals, Case Management Automation, Visual Force (Pages, Components and Controllers), Apex Data Loader S-Controls, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects, SSO, Batch Apex, Schedule Apex, Custom Settings, Custom Metadata Types, Outbound Messaging Salesforce.com, Reports, Custom Objects, Custom Tabs, Email Services, Salesforce Chatter, Analytic Snapshots, Case Management System, Campaign Management, Salesforce1.

Programming Languages: Java, Apex, C, C++, Visual force, APEX, jQuery, JSON,AJAX

Web Technologies: XML, HTML, JavaScript, jQuery, JSON, AJAX

Operating Systems: MS Windows, UNIX, LINUX

Databases: MS SQL Server, Oracle, MS Excel, Teradata

Tools: Eclipse IDE, Data.Com. Excel Connector, Force.com IDE, Force.com Explorer, Developer Console, Force.com Data Loader, Apex Explorer, File Zilla, Ant, GitHub, SQL Developer

ETL Tools: Informatica, SAP XI/PI, Web services (SOAP /Rest API), Jitterbit

Reporting Tools: Tableau, Business Objects

Design/Development Methodologies: Agile-Scrum, Waterfall

Other Skills: MS Word, MS Excel, MS PowerPoint, MS-Project, MS Outlook.

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Salesforce Developer

Environment: Eclipse Force.com IDE, Salesforce work bench, Force.com Salesforce Data Loader, Apex Classes, Apex Triggers, Visualforce Pages, SOQL Queries, Ant, Change Sets.

Responsibilities:

• Configuring, enhancing and maintaining All Confidential Salesforce.com instance.
• Working closely and coordinating with technical and business resources to gather and define requirements for existing and future projects.
• Active participant in internal technical discussions related to the project.
• Designing the better solution to the Application.
• Data Model Design & some of the Admin related configuration changes.
• Data setup through ETL Tools and User, Role and Profile setup.
• Involved in creation of custom user Interface, organization-wide defaults, role hierarchy, process builder, workflows and workflow rules.
• Developing an application using Visualforce Programming & Apex Programming Languages.
• Building the Better UI using HTML and CSS.
• Created and customized dashboards and reports also scheduled and maintained them as per the requirement.
• Responsible for Salesforce sandbox refreshes and Maintaining of Salesforce Sandboxes.
• Supported SMART Upfront and SMART Scatter Projects during development.
• Maintaining documentation relating to Migration Plans, Standard Operating Procedures and web statistics in relation to the business requirements.
• Test Code Coverage Scenarios.
• Preparing the project related documents and Project Code backup.
• Working with Salesforce data tools such as Data Loader, Excel Connector, Force.com Work Bench and Eclipse Force.com IDE for Data Migration.
• Working with Salesforce Deployment tools such as Ant Scripts, Data Loader, Change Sets, and Eclipse Force.com IDE for SFDC deployments.
• Supported the Salesforce applications integrating with other apps in real time.
• Created Apex classes, Apex Triggers, Workflows and Validation rules for customization of the Business logic.
• Maintain in depth interaction with the client across various functional areas to comprehend and resolve apprehensions/issues rise relating to project delivery and its functional prowess and Creating Effort estimation and Work allocation.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Conduct risk analysis and implement preventive initiatives to mitigate them.
• Assess training needs of the team members and arrange training sessions to groom them with project specific skills.
• Act as the configuration specialist for the Confidential Salesforce application.
• Build the components and deploy the components in appropriate Salesforce sandboxes.
• Working on Pre and Post Deployment Activities and few other.
• Frequently interact with the business users to resolve the hot issues. Demo to the client on each Story worked in Project.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages that suit to the needs of the application.
• Check list Preparation on all Manifest Items Deployed.
• Delivering the code from the Development stream to Production stream.
• Application Deployment from Sandbox to Production (Sprint / Release)
• Preparing the solution document of the project.

Confidential, Richmond, VA

Salesforce Developer

Environment: Salesforce.com, Force.com, Sandbox, Data Loader, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Triggers, Workflows, Email Updates, Web Services API

Responsibilities:

• Implemented and customized the following objects: Contacts, Accounts, Leads(including Web-to-Lead form), Opportunities, Campaigns, Documents, Reports (including Dashboards/KPIs),
• Products, Cases, and Solutions Managed and participated in all phases of the project, including Project Plans, Documentation, and Configuration.
• Road Map: Gathered understanding and documented the current CRM environment and the potential for full utilization of the Salesforce.com platform
• Scope: Worked with the business groups to gather high-level functional requirements and determined which modules/apps we were going to use in SFDC and which data we would migrate into the system
• Design: Helped the users to visualize and define the layout, custom fields, and Developed Validation and Workflow rules.
• Worked on dynamic apex to access s Objects and field describe information to execute dynamic SOQL and SOSL queries.
• Responsible for building sophisticated reports using APEX triggers and logic.
• Developed Visual Force pages to manage sales plan call sheets within Salesforce, capturing prepare data and call activity.

Confidential, Richmond, VA

Salesforce Developer

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to- Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Confidential, Arlington, VA

Salesforce Developer / Admin

Environment: Saleforce.com platform, Service Cloud, Customer Community, Force.com, JIRA, GIT Hub, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process.

Responsibilities:

• Design, configure, and develop custom code objects using the Salesforce.com\Force.com developer toolkit.
• Involved in various activities of the project, information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
• Provided creative architecture and coding solutions, participated in the full application life cycle from design to development, testing, deployment, and support of Salesforce application.
• Implemented Apex Scheduler and Triggers to invoke Apex classes at regular intervals and Track and organize system usage metrics.
• Manage timely and accurate development of new and existing Salesforce.com systems.
• Actively troubleshoot system issues and participate in system upgrades.
• Address technical issues coming in from the users, and may include interfacing with internal teams as required and communicating the resolution back to the end user.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Manages a list of operational and minor enhancements driven by efficiencies or error correction via triage processes. Participate and contribute in project meetings.
• Maintain and update documentation related to operation and support.
• Ensures that the needs of all customers are met accurately and in a timely fashion, as documented in the appropriate Service Level Agreements (SLAs).
• Followed and supported the requirements of IT Privacy and Security Policies and Procedures. Ensure work meets functionality and quality expectations within given timelines.
• Involved in Salesforce.com's Administration and Developer activities, Creating Roles, Profiles, Page Layouts and Experienced in Force.com Apex Classes, Apex Triggers, Integration, Web Services, Visual force and Force.com API and used data loader for data management in force.com platform and worked with salesforce.com sandbox and production environments.

Confidential

Web Developer - Java

Environment: Java, Sql, JavaScript, HTML, CSS

Responsibilities:

• Designed and developed user interfaces using Velocity, HTML and CSS.
• Design and development of application using Java, J2EE, Struts2, Hibernate & XML
• Developed middle Tier class libraries for Business logic and role based security.
• Performed code review and unit tested the application.
• Developed the Entire application using Eclipse.
• Closely worked with Test Team to identify bugs in application.