PROFESSIONAL SUMMARY:

• Over 8+ years of professional IT experience and over 6 years of solid involvement in the Salesforce.com CRM platform as salesforce Developer and Administrator which includes Configuration, Customization, Deployment and Integration.
• Involved in various stages of Software Development Life Cycle (SDLC) including functional analysis, requirement gathering, prototyping, coding, testing, deployment and maintenance of standalone object - oriented enterprise applications in Agile/Scrum development methodology.
• Highly proficient with Sales Cloud, Service Cloud, Service Max web service, Force.com, Community Portal, Chatter, Knowledge One and App-exchange on Sales force.
• Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Page Layouts and developing the presentation layer in Visualforce and business logic in the Apex Programming by creating/using the Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Hands on experience with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Strong in SFDC Functional areas - Accounts and Contacts, Case Management, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Excellent knowledge in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Salesforce Integration, REST, SOAP based Web Services, Force.com API, Salesforce AppExchange.
• Experienced in Data Migration from other applications to Salesforce using Apex Data Loader and worked on different Salesforce.com environments such as sandbox and production environments.
• Used Java Script for performing client-side validations and designed Custom components, used then in Visualforce pages along with AJAX for partial page refresh.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Excellent knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Hands on experience working on data migration tools and data management tools like Apex data loader, import wizard, Force.com, excel connecter, and configuration data loader. Eclipse
• Hands on experience on working with ETL Tools like Apex data loader, data loader and Jitter Bit Data Loader.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C#, C++, J2EE, j2SE and web technologies like HTML5, XML, JSP, AJAX, Spring MVC Framework and JavaScript.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Knowledge in configuring product and pricing setup using CPQ/Product consoles formatted and migrated the user data into Lightning Experience.
• Worked on customization of visual force to have lightening experience for desktop and mobile applications.
• Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, Sales Forecasting, and Wave Analytics.
• Experience with customization of Salesforce Communities and platforms ExactTarget, Apttus CPQ, CLM.
• Executed Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Excellent Client management skills, presentation skills, operational metrics, time management, analytical, great communication and interpersonal skills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, salesforce.com IDE, Apex data loader, web services. Dashboards, Analytic Snapshots and lightening experience.

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports & Dashboards, Custom objects, Standard objects, Integration, Migration, Email Services, Security controls, Force.com Sandbox, Force.com IDE, SOQL, SOSL, WSDL.

Salesforce Tools: Force.com platform, Force.com Data Loader, Force.com Workbench, Eclipse IDE, Developer Console, AppExchange

Workflow: Force.com IDE, E Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader, time-dependent actions, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lighting.

Web Technologies: XML, HTML, CSS, JavaScript, jQuery, GIT, SVN, AJAX, ASP, XSL.

WORK EXPERIENCE:

Confidential, Long beach, CA

Sr. Salesforce Lightning Developer/Admin

Responsibilities:

• Working on a Large-scale & complex Salesforce development projects along with integrating date from other systems/Repositories.
• Salesforce Configurations across all the Standard objects like Accounts, Contacts, and Cases etc.
• Managed Salesforce platform for 1300+ end-users
• Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages .
• Good understanding of standard Chatter objects and their limitations.
• Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of App Exchange applications.
• Used Apttus ( CPQ ) for Salesforce to configure, price and quote new deals, add-on sales and renewals.
• Designed and developed various Visualforce Pages , Apex Classes , Controller Classes , Extensions and Apex Triggers for functional needs in the various applications.
• Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Designed very complex Visual force pages using JavaScript , CSS , HTML , JQuery and Controllers .
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Integrated Lightning components, Lightning Apps, Apex classes in my Salesforce org with the GitHub .
• Developed robust Lightning Pages using Aura Framework and placed them on the community builder.
• Experience with Continuous Integration and Continuous Delivery tools like Jenkins, Jira, bitbucket and Perforce/GIT.
• Strong Integrations experience of Heroku and Salesforce with enterprise applications using APIs
• Deployed Apex using Force.com IDE, Force.com Migration Tool and built Web Services API.
• Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom Settings, Sites and Time-Based Workflows etc.
• Used complex SOQL Queries in the Codes and also in the tools like Data Loader to Extract, Insert or Update vast data (millions of records) from/into custom objects & Standard objects.
• Well maintained Test Code Coverage & Unit Testing for all the codes in the system following the Salesforce limits.
• Responsible for my Project deployments for all the releases and for Post deployment Testing.
• Developed documentation for the project using SharePoint.
• Responsible for guiding QA & UAT teams for testing the assigned Projects for all the releases both in Sandbox and Production Orgs .

Environment: Agile, Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Apex, VisualForce (Pages, Component & Controllers), JQuery, JSON, XML, HTML, CSS, Workflow & Approvals, Marketo, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE.

Confidential, Washington, DC

Salesforce Developer

Responsibilities:

• Installed and applied App Exchange applications like Market to enhance business requirements
• Developed a landing page using the Visual force. Worked as a legacy for creating new roles and profiles in the organization.
• Integrated salesforce data with external systems by writing salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created new user accounts and configure Salesforce to fit security needs at the user and organization levels.
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes,
• Extensions, Components to suit the needs of the application using Eclipse.
• Worked extensively on Visualforce pages, Visualforce Custom Controllers components for creating various user interfaces for different Users and Customers.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Created visual flows, workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional Needs.
• Worked of ETL tools to export the data and also to solve the complex specific reputation issues.
• Customized objects and fields using master detail relationship, look up relationship depending on the requirements.
• Generated SOSL and SOQL statements to search the information.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields. Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Partner portal configuration, UI changes.
• Involved in estimation and analysis for migration from classic to lightning.
• Customized the Dashboards to track usage for productivity and performance of business centers and then sales teams.
• Experience on working on NoSQL Databases like HEROKU, RADIS also tools like DATACLIPS.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on ETL tools to migrate the information from another database. Built APIs with Salesforce.com Apex SOAP/REST Services.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component &Controllers), Salesforce.com Data Loader, Integration, HTML 5, CSS, Bootstrap, Web Services, WSDL, SOAP/REST, Sandbox and production environment.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Generated Objects, Fields and Page layouts.
• Created Workflow Rules, Tasks, Email Alerts, and Components to suit to the needs of the application. Also, created different record types.
• Customized tabs for among different business users groups and centers.
• Customized different page layouts and assigned them for different profile users.
• Gathering the new business requirements from the client and at the end, getting all the requirements validated by the client.
• Created Triggers and Apex Classes as per Business Requirement.
• Development of Custom application using Visual force & Apex.
• Development of site pages in Visual force using the CSS style sheet provided by Customer.
• Deploying the code into different environments and then providing the support afterwards.
• Force.com Sites and Portal implementation.
• Maintain problem log and defect statistics.
• Responsible for creating Users, Profiles, Roles & Sharing Settings. Reports and Dashboards.
• Created profiles and implemented object-level, field-level and record-level security.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages and also avoid View State Limit.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Demonstrated knowledge of XML, SOQL, HTTP/HTTPS and EAS processes and understood the different SAAS development processes and methodologies.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, Washington, DC

Salesforce Administrator

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured the permissions based on the organization requirements.
• Created the workflows for automated lead routing, lead escalation, email alerts and task creation.
• Developed various Custom Reports and deployed them for different business user levels.
• Worked with SOQL & SOSL queries to store and download the data from Salesforce.com platform database.
• Used Force.com web services API from scratch to create, update, retrieve & delete data from SOAP web service with java
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Enabled Chatter for the Organization and to communicate with the users in the Organization
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Ability to deploy code using Force.com IDE and Change Sets and Designed and built custom applications using Force.com and Visualforce.com
• Provided ongoing Salesforce.com maintenance and administration services, Including custom objects and workflows.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users

Environment: SalesForce.com, Apex Language Salesforce.com Custom Objects, Visual Force (Pages, Component & Controllers), Page Layouts, Force.com IDE HTML, ETL tool, CSS, Java Script, Workflows, Reports, Eclipse, SalesForce.com sandbox implementation.

Confidential

Jr. Java/PLSQL Developer

Responsibilities:

• Involved in Business Analysis and Requirements Gathering.
• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Developed user interface using HTML, CSS, JavaScript and JSPs.
• Implemented the modules using Model View Controller (MVC) design pattern.
• Deployed the application on Tomcat server at client locations.
• Database and Screen design as per customer requirements.
• PL/SQL coding at the database level for the new objects.
• Documentation, creation and execution of test cases.
• Stored Procedures in the application.
• Used Eclipse for development of the application

Environment: Java, Eclipse, JSP, PL/SQL, SQL and Windows.