SUMMARY:

• 8 years of experience in IT industry.
• Over 4 years of experience in SalesForce.com CRM Platform both as Administrator and Developer, XML, HTML, Core Java, SQLs and JavaScript
• Abundant Experience in data cleaning and data manipulation.
• Good understanding of how to integrate data from various other external sources and leverage it with the CRM environment.
• Experience in customizing Salesforce CRM user interface using Custom Controllers, extensions, Visualforce, CSS and JavaScript libraries.
• Hands on Experience in Development using Triggers, APEX classes, Batch Processes, Force.com IDE & plug - in, SOSL and SOQL queries and ANT migration tool.
• Understanding and analysing a functional requirement and transforming it to a technical specification.
• In depth knowledge on how to indulge with Sales Representatives. Experience working with integration features such as callouts, future methods, REST and SOAP APIs.
• Experienced in building data model by creating apps, tabs, fields with various field types, establishing relationship using Master-Detail, Many-to-Many and Lookup relationship.
• Exceptionally well in implementing Salesforce security model by creating users, roles, profiles, field level security and permission sets. Implemented OWD, role hierarchy and sharing rules on controlling record visibility.
• Knowledge of implementing the new salesforce Lightning Experience using lightening components, client side controller, helper, events, interface, server side controller .
• Experience in creating complex Validation rules and also in managing profiles and users. Converted tedious reports into clear dashboards with complex data.
• In touch with the latest upgrades in SFDC like service cloud, sales cloud, customer portal and partner portal.
• Knowledge about Software development life cycle (SDLC), worked with Agile, Scrum and waterfall methodologies.
• Performed tasks for data migration like Data mapping and data loading.
• Experience in testing an App and can send or receive change sets from either sandbox to sandbox or sandbox to production.
• Hands on experience in working with Data Import Wizard, Apex Data Loader and workbench for Data Management.
• Enthusiastic, flexible and project oriented team player with Excellent verbal and written communication skills and leadership skills to develop creative solution for challenging client requirements.

SKILL SET:

Operating Systems: Windows-95/98/NT/2000, XP

Salesforce Platform: Apex Language, Apex Triggers, Apex RESTFUL Services, Visual force Pages and Controllers, SOQL, SOSL, Email Templates, Formula, Validation rules, Workflows and Approval Processes, Data Loader, Reports and Dashboards

Repositories: GitHub, SVN.

Protocols: SOAP, REST

Deployment tool : ChangeSet, Ant migration tool, Salesforce Developer Workbench

PROFESSIONAL EXPERIENCE:

Confidential, Detroit, MI

Salesforce Developer

Responsibilities:

• Regularly interacted with business users, SMEs and other stakeholders for requirements gathering, sign-off, clarifications, etc.
• Design and development is being done using Agile Methodology.
• Implemented enhancements on standard objects such as Leads, Accounts, Contacts, Opportunities, Case.
• Created a Visualforce page for payment plan and created custom controller to handle the business requirements.
• Created new methods in the existing Apex classes and updated the corresponding test classes to maintain the code coverage.
• Is responsible for monitoring, resolving and responding to end-user support tickets.
• Involved in administrative requests setting up and configuring new users
• Created data migration plan and data migration scripts for data migration from other CRM to Salesforce.
• Analyzed data and related relationships for ongoing CRM operations with the transformed data.
• Created various validation rules, workflow rules and approval processes to meet the functional requirements.
• Developed custom SOAP and REST Web Services in Salesforce and published for external applications for consuming.
• Assisted and guided the business in finding the right solution and approach to meet business requirements.
• Worked closely with project manager to co-ordinate, track and monitor project progress and status.

Environment: SalesForce.com CRM platform, Apex, Visualforce, JavaScript, Data loader, custom objects, JIRA.

Confidential, Indiana

Salesforce Developer

Responsibilities:

• Followed agile methodology.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Visualforce pages with fields, buttons and using various components to invoke methods.
• Using controllers and embedded JavaScript and HTML as needed.
• Developed custom SOAP Web Services in Salesforce and published for external applications for consuming.
• Designed, and developed Apex Classes, Controller Classes, and extensions for various functional needs in the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Used force.com IDE for developing custom applications.
• Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing
• Created Managed Package using Eclipse. Migrated from sandbox to production using FORCE.IDE

Environment: APEX, Web services, SOSL, SOQL, Force.com IDE, Import Wizard, XML, Visual Force Pages, Workflows.

Confidential

Salesforce Developer

Responsibilities:

• Enabled email to case and write down Apex Trigger on Email Message object to processes incoming email generated through email to case.
• Automate the email sending functionality for customer and case owner when the case status is changed.
• Worked on apex classes, test classes, triggers, and apex components.
• Worked on Workflows and Validation rules.
• Worked on Email templates, and email alerts.

Confidential

Mainframe Programmer

Responsibilities:

• Analyses requirements, and translates business requirements into product designs
• Writes technical specifications and other forms of documentation
• Job Monitoring / Abend resolution and JCL coding
• Actively involved in testing, test case generation and execution for given requirements
• CICS System Handling
• Test Region Scheduling
• Schedule, monitor, balance and distribute output for all production batches processing regardless of platform.
• Follow JCL standards in supporting creation and testing of JCL
• Manage incidents, logging issues, reporting and Incidents resolution using HPSM
• Automated inserting and mail scheduling
• Invoke resolution and restart procedures in case of failures in the batch jobs
• Execute re-runs as requested by the Customer Business and restart jobs according to operation procedures and documentation. Resolve abnormal terminations when appropriate
• Performed Functional testing, Integration testing, System testing, Regression and User Acceptance testing
• Worked as Mainframe Developer and responsible for developing, troubleshoot and solve problems in a timely and accurate manner. Having good experience in JCL, DB2, COBOL, SUFI, VSAM etc.