PROFESSIONAL SUMMARY:

• Over 7+ years of experience in information technology with all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Experience with Salesforce.com CRM technology as an admin and developer.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, developing Entity Relationship diagrams and implementing them with Salesforce custom objects, Junction objects, master - detail relationships and lookup relationships.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to salesforce.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in Web Technologies including HTML, XML, CSS, JavaScript and SOAP.
• Strong experience in Waterfall and Agile methodologies.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance with organizational needs.
• Possesses strong interpersonal skills, the ability to interact with people at all levels, and strong communication and presentation skills.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.

Operating Systems: Windows, Macintosh and Unix/Linux

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Web Development: XML, HTML, CSS, Visualforce, JavaScript.

Languages: C, Javascript, SQL, Apex

Version Control Tools: CVS, GIT.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL.

PROFESSIONAL EXPERIENCE:

Confidential, Highland park, IL

Sr. SalesForce.com Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation.
• Developed various Custom Objects, Tabs, validation rules, formula fields.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Experience consuming RESTful web services.
• Assign Invoice numbers in different formats based on the country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.
• Developed several Custom Reports & Dashboards that are used by Business user and Managers.
• Integration with ETL tools like Informatica, Infosphere.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Created custom Java Application to Interact with Salesforce using SOAP and Rest webservices.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, Farmington Hills, MI

SalesForce.com Developer/Admin

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Agile Development Methodology was followed for the implementation.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Performed Webservice Callout using the RESTful services with the third-party application Broadbean API.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Performed data cleanup and/or Data migration to/from salesforce.com.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Workflow rules and Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Confidential, Washington , DC

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used SOQL & SOSL for data manipulation needs of the application using Force.com Explorer.
• Developed and supported ETL process using Data loader and Informatica on Demand.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Developed Visualforce page using the extension controller according to the clients’ requirement.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Developed SOQL and SOSL queries to get data from different related objects.
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Worked on enhancing and supporting the application.
• Working with web services API.

Environment: Salesforce.com, Apex, Visualforce, triggers, test method, workflow, validation rules, SOSL, SOQL, AppExchange, report, dashboard, Force.com IDE, Java, JavaScript, HTML, XML, Oracle, SQL Server, PL/SQL.

Confidential

Salesforce Developer

Responsibilities:

• Support daily operations of user systems including maintaining users, profiles, Roles, security.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Creation or customization of custom or standard objects which include Leads, Accounts, Contacts, Opportunities, Products and Cases .
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Developed and deployed workflows for opportunities and products management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in building of the Customer Portal in the organization.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Used Data Loader to read, extract and load data from comma separated values ( Confidential ) files.
• Integrated Salesforce with Informatics on Demand for the proper mappings, extraction and transformation of data.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in Windows 7.

Confidential

SalesForce.com Developer

Responsibilities:

• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Creating Custom Objects and defining master-detail relationship between objects.
• Used Data Loader to bulk insert, import or update into the object.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement
• Implemented validation rules, assignment rules and formula fields in custom objects
• Created Custom Objects, Custom Fields, Tabs and maintained field level security as per the business requirement.
• Worked on Static Resources, Page Layouts, Remote Site Settings, Case Management and Email Services.
• Worked on SOAP API and REST API to make Web Service Calls.
• Worked on Outbound messaging and error directory creation log.
• Worked on Confidential Geolocation Web Service Calls.
• Used Confidential maps API to display the distance between two points and display Confidential route map to destination.
• Used Force.com Web Service API to make Web Service Calls and implemented with regards to governor limit.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Used sandbox for testing and migrated code to production.
• Used Change Sets to validate and deploy config components to testing instance and production.
• Used JSON in developing apex code.

Environment: Apex Language, Java Script, Visual Force, Eclipse IDE, SVN, Data Loader, HTML, JSON, S-Controls, Email Services.

Confidential

SalesForce Consultant

Responsibilities:

• During JAD sessions gathered requirements from Business and documented for development.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Formula Fields, Validation Rules, Workflows & approval process for the flexibility and functionality of force platform application.
• Developed integration processes using Salesforce.com’s Web Services API and third-party integration tools
• Used C#.NET Web Services to integrate Salesforce from e-marketing web site using Webservice API.
• Integrated salesforce with e-Marketing web site using webservice API in .net.
• Set up Marketing Campaigns, Campaigns hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto Response Rules.
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Responsible in resolving the issues and requests within the agreed SLAs.
• Integrated POS system with CRM system.
• Developed Apex classes, Visualforce components and extensions.
• Developed, deployed and monitored SSIS Packages including upgrading DTS to SSIS .
• Involved in complete SSIS life cycle in creating SSIS packages, building, deploying and executing the packages in both the environments (Development and Production).

Environment: Saleforce.com platform, Apex Language, Visualforce, Data Loader, HTML, Java Script, Eclipse IDE Plug-in.

Confidential

Software Engineer

Responsibilities:

• Participated in providing overall Design and Architecture during the Business Requirements.
• Developed JSP pages for presentation layer.
• Implemented server side validations using struts validate framework and handled multi-threading on the requests for client transactions.
• Involved in development of user, bank creations, generation of different reports.
• Implemented client side validations using JavaScript
• Deployed JSPs and Servlets on WebLogic Server.
• Developed Test Suites for Unit Testing.
• Built the entire project with Maven build tool.

Environment: Java 6, J2EE 5, Servlets, JSP, Hibernate, Eclipse3.3 and Oracle10g, WebLogic 10g, EJB 2.0.