SUMMARY:

• Over seven years ensuring quality work in business environments and assisting with Project Management.
• Five years of leadership, training and management.
• Develop an in - depth insight into the issues and data challenges of client’s organization.
• Requested to participate in Survey Testing by the Director of Performance Center.
• Requested by the Director of Performance Center to do a presentation for the Database Design.
• Developed trending reports in the QA database.
• Team Building and Development.
• Provide expertise on the systems limitations/capabilities as they relate to the business goals.
• Act as a technical liaison between the technology department and the business customers.
• Remarkable ability to multitask and maintain all deadlines.
• Exceptional ability to plan and manage large scale projects.
• Analytical, problem-solving and critical thinking skills.
• Consummate professional dedicated to making the lives of busy executives easier.
• Serve as an effective gatekeeper; prepare well-researched and accurate documents.
• Ability to create and analyze all metrics.
• Team Building and Improvement.
• Ability to work independently to resolve issues.
• Ability to document issues and follow up for resolution.

SYSTEMS:

Microsoft Office, Database Access, SQL Queries, CERRs, WFM, IEX, Citrix, Cisco, CMS, Kronos, SharePoint, Healthcare and Eligibility System, RTA, Avaya, Ultipro, SAP, Aspect, ADP, Crystal Reporting, Quick base,

PROFESSIONAL EXPERIENCE:

Confidential, Antioch, TN

Master Data Analyst Contractor

Responsibilities:

• Identify areas for data quality improvements to resolve quality issues through error detection, correction, process control, improvement and/or process re - design strategies
• Build and maintain items and contracts within Lawson
• Conduct data cleansing to rid the system of old, unused, inaccurate or duplicative data.
• Collaborates with subject matter experts and data stewards to define and implement data strategy, policies, controls, and programs to ensure the Global data is accurate, complete, secure, and reliable
• Support item/ vendor master maintenance, General Ledger (GL) category maintenance, item agreements, template creation, and Requestor/Location/Par Location setup
• Demonstrate an understanding of the data maintenance impact upon clinical and business process operations
• Work with Accounts Payable and Purchasing team members to identify master data related improvement opportunities
• Maintain a consistent taxonomy for new item and contracts master data
• Contribute to requirements for supplier and standard operating procedure (SOP)
• Upload, sort, and analyze item and contract data to ensure accurate data

Confidential, Ashland City, TN

Business Data Analyst

Responsibilities:

• Analyze data and determine discrepancies through detailed analysis.
• Lead meetings to help come up with strategies to decrease issues in regards to production flow.
• Attend daily meetings to stay on top and share current business objections and changes.
• Lead presentations to help Engineering and Assembly Dept to get a better understanding of how to limit mistakes and be creative with data findings.
• Propose solutions to improve system efficiencies and reduce expenses.
• Help implement better processes for the business.
• Assist with Project Management.
• Team Building.

Confidential, Nashville, TN

Business Quality Analsyt

Responsibilities:

• Monitor data and report any analytical trends and find solutions.
• Create documents for Quality Dept. for client expectations.
• Development of staff and team.
• Performance Feedback and evaluation.
• CMS Assister certified
• Medicare, Tennecare and/or Medicaid experience
• Coaching and development.
• Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications
• Monitor and audit calls to ensure all ACA regulations and guidelines are followed by the agents.
• Help implement processes and standards to ensure great quality is delivered in all aspects.
• Develop trending reports that reflect data out the QA database.
• Assist in quality assurance and defining testing strategy and risks.
• Provide significant contributions in the testing and debugging of new software or enhancements to existing software.
• Training new employees.
• Testing/ analyzing cases
• Review and analyze 1095A forms and cases.
• Communicate with Issuer and Insurance Company in regards to any discrepancies on the form.
• Data mining and scrubbing.
• Team Building and Development.
• Support short and long term operational/strategic business activities through analysis.
• Develop an in-depth insight into the issues and data challenges of client’s organization.
• Provide expertise on the systems limitations/capabilities as they relate to the business goals.
• Act as a technical liaison between the technology department and the business customers.
• Conduct a planned, systematic approach of quality assurance to identify key functional and regulatory weaknesses within the Customer Care department and provide recommendations for efficient and sustainable solutions.
• Monitor real time agent activity and send out daily production reports.

Confidential, Smyrna, TN

Senior Business Analyst

Responsibilities:

• Communicate with the Client and Customers on a daily bases regarding productivity or issues that come about.
• Training new employees.
• Create First Articles for the clients (Business processes to maintain profit and ensure productivity.
• Lead a group of ten customer advocates.
• Performance Feedback and evaluation.
• Develop, implement, and monitor training programs, which may include classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Reports on all warehouse and logistics production
• Deliver and or supervise training for new staff.
• Conduct orientation sessions.
• Assist with client and customer escalations
• Create training materials and documentation.
• Develops a logical data
• Analyzes the business objectives of the stakeholder and develops solutions to their business issues
• Translates business requirements to System/Functional requirements
• Prepare and implement training budget and price all products.
• Evaluate needs of the project and plan training programs accordingly.
• Conduct performance evaluations and provide performance feedback to staff.
• Assist with Project Management and Ethic and Compliance trainings.
• Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.
• Price and audit all products daily, monthly and yearly by spreadsheet and by system.
• Data mining and scrubbing
• Interact with high profile clients and handle highly confidential information and reports.
• Communicates all issues to management prior to reaching critical status.
• Develop and maintain accurate and complete files for projects and programs.
• Develop an in-depth insight into the issues and data challenges of client’s organization.
• Provide expertise on the systems limitations/capabilities as they relate to the business goals.

Confidential, Nashville, TN

Workforce Analyst Supervisor

Responsibilities:

• Forecasting and daily reporting.
• Development of staff and team.
• Performance Feedback and evaluation.
• Coaching and development.
• Manage a team of ten Analyst.
• Analyze processes, identify training requirements and communicate findings to management team.
• Team Building and Development.
• Monitored off phone activities and managed resources.
• Created flexible schedules for employees including work-at-home options.
• Worked with PR and marketing departments to develop new recruiting strategies.
• Negotiated updates and other employee benefits.
• Developed innovative training programs for new employees.
• Data analysis
• Detecting possible technical issues
• Provide feedback to all management concerning possible problems or areas of improvement.
• Present analysis and interpretation for operational and business review and planning.
• Support short and long term operational/strategic business activities through analysis.
• Develop an in-depth insight into the issues and data challenges of client’s organization.
• Provide expertise on the systems limitations/capabilities as they relate to the business goals.
• Act as a technical liaison between the technology department and the business customers.