PROFESSIONAL SUMMARY:

• Over 10 years of experience in Software Development with 8 years of experience in Salesforce.com
• Salesforce.com subject matter expert. Lead the Sales, Marketing and Support teams through enhancing and integrating Salesforce.com into processes.
• CRM platform using Confidential force, Apex classes with substantial experience in Salesforce.com administration, project management, operational analytics, and quality assurance with emphasis on process improvement. Experience in scope, design, testing, training, deployment and follow up on a multitude of strategic projects within Salesforce.com as the Salesforce.com Administrator and Developer
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in SFDC development using Apex classes and Triggers, Confidential Force, Force.com IDE, SOQL, SOSL.
• Having hands on experience in Lightning Interface, good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Performed product design and development tasks of a moderate to high complexity which require research and analysis, Performed system design and specification development, program logic and flow - charting, unit/functional testing, debugging, and documentation
• Experience in analyzing the business requirements to design on salesforce.com platform by designing the required entities like custom objects , creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Cast Iron.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations
• Expertise in working with Eclipse IDE with Force.com Plug-in environment.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL , and SOAP.
• Developing applications suitable for both Sales Cloud and Service Cloud and Salesforce1 Platform
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Integration using Informatica cloud and also possess excellent Relational Database knowledge.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management .
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations
• Experience with Setup Jenkins for continuous integration and pulling app builds from git
• Proficiency in Object Oriented Languages like C++, Java, and Servlets and other Java technologies and a lso Familiar with AJAX and JQuery.
• Working knowledge in Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access
• Implemented and delivered projects under Agile Development Environment and Test Driven Environments with large and small Team Project.

TECHNICAL SKILLS:

Sales force Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, VisualForce (Pages, Components & Controllers), S-Controls, Apex, Web Services.

Force.com tools: Salesforce CRM, Salesforce SFA, Apex Custom Controllers, Apex triggers, Apex classes, Apex web services, Confidential force Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader, SOQL, SOSL, Analytical snapshots, Workflows and Approvals,Lightning, Case management Automation, Sandbox testing.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading.

ETL tools: Salesforce Data Loader, Web Services, Web ADI, REST API, SOAP, Connect API

Languages: Apex, C, C++, Java, Java Script, Action Script, UML, HTML, XML, XHTML, DHTML environments.

Windows, RedHatLinux, SUSE: Linux

MYSQL, MSSQL, MS: Access.

EXPERIENCE:

Confidential, Washington, DC

Salesforce Technical Architect/Developer

Responsibilities:

• Collaborated with Business product owners, business analysts, project managers in designing optimal solutions by analyzing and reviewing business concepts and requirements to ensure quality product development.
• Expertise in implementing App exchange products.
• Handled a team of 4 and handled Multiple projects as Per the Client Requirement
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like Confidential Force, Force.com API and Web Services.
• Developed application for Payments handled at DOH.
• Designed and Developed a Lightning Application and Integration with with Chargent Payment Gateway and Customized it for Communities.
• Created and Developed Multiple Communities and Lightning Components as per the Requirement of Stake holders.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Completed Migration from Legacy System to Current Salesforce.
• Completed Migration of 4 major Applications from Legacy system (Share Point) to Salesforce. of Various Departments with In DOH
• Designed and created the underlying data structure and data flows to support to build the application.
• End to end system testing and performance tuning of application & documenting the same.
• End to End implementation experience with the Salesforce platform
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as Change set, ANT.
• Handled a Role of Scrum Master and Responsible for standup Meetings and Sprint Planning.
• Ensured high-quality code is checked in to the code repository.
• Implemented Test classes to support Code Coverage for deployment to production
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Confidential Force pages and Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs.
• Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
• Experience in Developing Forms in Form stack.
• Used Data Loader and Data loader IO to import data from legacy systems.
• Designed and Developed a lightening App with Lightening Design System.
• Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Confidential force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Soap, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Austin, TX

Salesforce Technical Architect/Developer

Responsibilities:

• Designed and Developed a Custom Application for Help Desk which fits for exact organization’s Requirements.
• Developed Lightning Components for the Communities page using Custom Error Validation methods.
• Interacted with Business users for analysis, requirements gathering and in development.
• Designed and created the underlying data structure and data flows to support to build the application.
• End to end system testing and performance tuning of application & documenting the same.
• Data modelling, data migration. Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application.
• End to End implementation experience with the Salesforce platform
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as Change set, ANT.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
• Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Responsible for setting up Filed Level Security.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented Test classes to support Code Coverage for deployment to production
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Confidential Force pages and Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs.
• Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
• Conga Merge used to create documents using word/pdf templates.
• Used Data Loader and Data loader IO to import data from legacy systems.
• Suggested various App Exchange Products which are best for organizational needs. Successfully implemented and Trained Users.
• Conducted various Training Sessions at Organization level to get Users familiar with salesforce.
• Worked with Data integration tasks with external systems using Sales Force SOAP, REST and BULK API's.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Sales Cloud, Community Cloud, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Mavens Mate

Confidential, Austin, TX

Senior Salesforce Lead Developer

Responsibilities:

• Worked extensively in customization of Service Cloud Console by embedding VisualForce pages in custom console components, highlight panel and interaction log.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Developed design document for data loader based integration
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Worked extensively on Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within governor limits.
• Used MuleSoft for integrating with salesforce helps to build some applications on CRM and ERP platforms. e Force.com Web Services API to connect your salesforce environment to Mulesoft.
• Performed in depth analysis of the integration of salesforce with SQL, explained how salesforce has been integrated with SQL server and from which sources data was coming in salesforce in the absence of any documentation.
• Involved in the customization of the Salesforce app using Lightning resource.
• •Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Sales force.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, Java Script for front-end validation.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Administrate and support Sales Cloud instances by monitoring ETL tool (Jitterbit) which synchronizes & updates daily ERP data from Microsoft Dynamics (AX).
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer
• Provided ongoing Salesforce.com maintenance and administration services including periodic cleansing, custom objects and workflows.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Experienced in the use of Data Loader and involved in scheduling timely data backup operations using
• Integration of Sales cloud with external information systems using SOAP API web services.
• Configured Campaign Management , Campaign Influence and Lead Conversion. Configured the Case Management Process.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Experience working across various SFDC implementations covering sales cloud and service cloud.
• Used the sandbox environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Implemented Security access to the user profiles by creating Object level security, field level security and record level security.
• Integrated the Web Services for extracting the data from external systems.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential, San Antonio, TX

Salesforce Developer/Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Involved in various activities of the project like information gathering, analyzing the information, documenting the functional and non- functional requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Deployed web to case and email to case on self-service portal and email to case as case creation channels.
• Involved in Setup Jenkins for continuous integration and pulling app builds from git.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
• Conceptualized and designed new mobile applications that encompassed: ticket purchases, payments for parking and money transfers
• Responsible for providing UI validation across the entire application using Jquery.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom controllers, extension classes and triggers as a part of integration process using best practices.
• Developing applications suitable for both Sales Cloud and Service Cloud .
• Configured Data Loader for mass uploading data into production during data integration and sandbox environments for testing.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked with Dynamic Apex to access SObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries . Add methods that can be called from Visualforce pages to Controller Extensions
• Created and deployed several Reports using salesforce.com platform.
• Developed and deployed work-flows wherever necessary.
• Created Managed Packages with deprecated annotations to be available for partner Salesforce users.
• Set up Marketing Campaigns, Campaign Hierarchies , and Lead Queries, Assignment rules , Web-to-Lead and Auto-Response rules.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created email templates and inbound emails using Confidential force for the clients and customers.
• Assisted business users and provided ongoing production support after implementation.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, work-flow.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, SOSL, SOQL, Apex Language, Confidential Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP.

Confidential, Columbus, OH

Salesforce Developer

Responsibilities:

• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Confidential Force Pages to suit to the needs of the application.
• Developed and deploys ad hoc Salesforce.com reports and dashboards.
• Created Workflow Rules, Approval Process, Validation Rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed Visualforce pages based on the business requirements.
• Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrating of Data in complex projects using Data Loader tool and Cast Iron.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Manage page layouts, fields, and system interface/capabilities.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Experience with maintain user roles, security and profiles.
• Create and manage workflow rules, field updates and email alerts.
• Involved in Mass imports and exports of data
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Confidential Force (Pages, Component & Controllers), Data loader, HTML, Java Script, Workflows & Approval process, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

Saleforce.com Administrator and Developer

Responsibilities:

• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Work on complex data migration projects using Data Loader tool and Cast Iron.
• Develop Visualforce pages, Visualforce custom components, portal pages with Javascript for validation.
• Design and develop APEX classes, APEX triggers, Custom Controllers, Controller extensions.
• Integration of Oracle E-Business Suite products master data with Salesforce.com by using Cast Iron Application.
• Deploy changes from SFDC sandbox environment to Production environment using change sets.
• Conduct knowledge transfer sessions for associate resources working in SFDC technology.

Environment: Saleforce.com platform, Apex Language, Confidential Force Pages, Confidential Force Components & Controllers, App Exchange, Cast Iron (5.6), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Dashboards, Custom Objects & Tabs, SOAP API, Email Services, Sandbox, Force.com Eclipse IDE Plug-in.

Confidential

Java Developer/SQL Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
• Designed and developed User Interface Screens using HTML, DHTML and JSP.
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Eclipse used as Java IDE tool for creating Action Classes and XML files.
• Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS.
• Managed Source Code in CVS environment.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
• Involved in writing T-SQL programming for implanting stored procedures and functions for different tasks.
• Analyzed the requirements and finely tuned the stored procedures to improve the performance.
• Documented the SQL Server Integration Service Standards to be followed.

Environment: Java, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2003