PROFESSIONAL SUMMARY:

• 7+ years of IT experience, with 6 years of experience and Certified Professional in Salesforce CRM platform as Administrator/Developer.
• Experienced in achieving successful project completions, using SDLC Methodologies like Agile, Waterfall, and Spiral through different phases: gathering the client requirements, analyzing, designing, implementing, testing, deploying and maintaining the project with respect to client requirements.
• Expertise in performing Salesforce Administrative Tasks: Organization Setup, User Management, Activity Management, Collaboration, Analytics, Process Automation by Creating/Customizing objects/fields/tabs, Users, Profiles, Permission Sets, Roles, Confidential, Queues, Page Layouts, Record Types, Workflow/Validation rules, Approvals, and Process Builder.
• Excellent experience working across various SFDC on covering Sales Cloud, Service Cloud, Community cloud & Marketing cloud configuration and customization and good understanding with Client/Server architecture Call center, Chatter.
• Professional in Creating, Developing and Customizing Salesforce CRM applications with the help of Visualforce Pages/Components, APEX, Lightning Components, Controllers, Triggers, Classes, SOQL, SOSL, DMLStatements and Salesforce APIs through Developer Console, Eclipse with Force.com Plug - ins and Lightning App Builder.
• Experienced in handling Salesforce data by Data Management, Data Modelling, Data Quality, Data Integration and Data Security.
• Extensive experience in Salesforce.com Setup, Configuration, Customization, Administration, and Data Migration and Integration tools like Apex Data Loader, Work Bench .
• In-depth understanding of CRM business process that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and Merging Management.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and Confidential web sphere.
• Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML5, CSS3, JavaScript, and XML.
• Expert knowledge of MVC concepts, object-oriented methodologies and approaches.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other) With Change set and good Proficiency in the deployments with ANT Migration tool and COPADO.
• Involved in Custom Integration of Outbound Messages, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange, Package & Custom Application, Sandbox data loading.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS:

Platform: Salesforce CRM Functionalities Force.Com Salesforce CRM Sales/Service Clouds, Users, Profiles, Permission Sets, Record Type, Email Templates, List Views, Queues, Workflows, Validations, Approvals, Process Builders, Omni-Channel, Live Agent, Chatter, Social Media, and Call Center.: APEX, Classes, Triggers, Visualforce, Controllers, Lightning Components, Lightning App Builder APEX Testing, Debugging, SOQL, SOSL, DML Statements, Workbench, Lightning Application and Heroku.

Salesforce Tools: Eclipse, Force.com IDE Plugin,, Data Loader, Force.com Platform (Sandbox and Production).

Programming Languages: Java, Apex, HTML, CSS, JavaScript, SQL, XML

Operating System: Windows XP, Windows 7, Windows 8, Windows 10, Mac OS

Database: MySQL, Microsoft Access, MS SQL Server, SQL Developer

Documentation: MS Office (Word, PowerPoint, Excel, Access)

WORK EXPERIENCE:

Confidential, Georgia

Salesforce Administrator/Developer

Responsibilities:

• Involved in Salesforce Service Cloud Setup activities and customized applications per the business needs.
• Customized the existing web, desktop, and mobile applications with respect to the business analyst requirements, by using Visualforce Pages/Components, Lightning Components, and aura framework to improvise the application UI and to provide business logic, functionality, utilized Apex Classes/Triggers, Controllers.
• As a team Integrated salesforce production to Microsoft platform bi-directionally using APIs such as REST and SOAP to Map and fetch data in real-time.
• Converted Salesforce classic VF pages into lightning using lightning components and lightning App builder.
• Responsible for developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components .
• Built reusable UI/UX components with Lightning component framework and responsible for Maintenance of installed Managed Packages in Lightning using Apex .
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Integrated Informatica with the Salesforce to ensure data integrity through the appropriate use of de-duping, loading and exporting Data.
• Implemented Quote-to-Cash solution using APTTUS CPQ, Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Involved in creating user roles and Hierarchy. Creating automatic case capture from partner website using Web to case
• As Worked on Service cloud. Accordingly, Implemented Customer, Partner Self-Service Portals to provide the access into salesforce production for Customers/Partners to check due dates, invoice information, and other details.
• Implemented Live Agent customer service and customized chat windows, buttons, and pages.
• Used Salesforce1 Simulator to test if lightening component work on the simulator.
• Created test cases from requirements and then transforming them in to Apex Test Classes to ensure proper coverage of Apex Classes and Triggers.
• Developed the functional test plans, test Scenarios, test cases, test scripts and Performed User Acceptance test (UAT).
• Used the sandbox for testing and migrated the code to the deployment instance using Change Sets.
• Resolved the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Salesforce.com, Lightning Framework, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Live Agent, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business team members of UK based to gather and document the requirements.
• Reviewed business requirements and prepared data elements mapping. Created custom objects, triggers, validation rules based on the business requirements, customize campaign budgeting and lead qualification.
• Managed users, Hierarchical roles, profiles, security controls and territory management.
• Built an application by creating/customizing objects, tabs, fields, defined relationships, validation rules, APEX, Classes, Triggers for business logic, and designed UI using page layouts, visual force pages, and Lightning component.
• Controlled the different versions of the application by creating sandboxes like Developer, Developer Pro, Partial copy and Full. And utilized Change Sets, Force.com IDE, Force.com ANT migration tool and Packages to deploy the configuration, meta-data and data from sandbox to production.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked on cross platform usage of the project functionality using Lightning .
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce. And Support the Email Marketing Manager in the development of new business requirements.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Implemented Live Agent feature to aid the customers and utilized Omni-Channel to divert the customer enquiries to respective users, queues depending on the types of enquiry/request.
• Integrated the web services using Rest and Soap by generating the necessary stubs from the WSDL files for extracting the data from home grown applications by using home grown web services.
• Utilized Data Management features like Data Integration Rules, Data Import Wizard, Data Loader, Data Export and Mass Transfer/Delete Protocols to validate, transfer, delete, import and export organization data.

Environment: Salesforce.com, Lightning, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Sandbox data loading, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE.

Confidential, Columbus, OH

Salesforce Developer/Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity and Lead.
• Maintain consistency between territory management application and SFDC accounts and leads, assuring all sales people are assigned the correct accounts and leads.
• Implemented Chatter, Chatter desktop, created public and private Confidential .
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Expertise in developing, deploying and integrating Salesforce.com CRM SOLUTIONS.
• Built REST API integration to third party system to pull the customer information on near real time.
• Involved Use Case scenario for integrating existing Incident management system with Service Cloud.
• Integrating Internal Service desk application with Salesforce Service Cloud.
• Developed test classes for triggers and classes with more than 80% code coverage.
• Implemented Roll-up summary fields and formula fields for reporting purpose.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of AppExchange applications.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Sandbox data loading, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Performed the roles of Salesforce.com Developer and Administrator in the organization
• Involved in API/Web Service design and developing technical specifications for the Salesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Interface Designing using Visualforce page and their supportive Controller Classes.
• Automated the functionality by writing Triggers and Apex Classes.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Integrated external systems like PeopleSoft into Salesforce.com primarily used the partner and enterprise WSDL'S with J2EE technologies.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Developed a unified view of all accounting data within Salesforce.com eliminating several hundred hours spent by Account Executives and inside sales reps in performing risk analysis on account holdings.
• Responsible for integrating Salesforce.com to risk manager desktop apps via web services API.
• Worked with Confidential to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Developed an analytic snapshot based daily dashboard that provide a 360-degree view of customers.
• Responsible for all managed package deployments and change management on the engagement.
• Assisted in the merger of data between the applications for initial synchronization mapping and conversion every Salesforce.com account to business objects.
• Developed training material for end users.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Salesforce CRM (Sales and Service Cloud), Visual Force Pages, Apex Classes, Apex Triggers, Workflow rules, Approval Processes, Validation Rules, Reports, Dashboards, SOSL, SOQL, HTML and CSS, JavaScript, Data Loader, Import Wizard, Sharing rules and Rollup Summary Fields.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Managed new user set-ups and deactivations supporting over 500 Salesforce users.
• Analyzed complex client requirements and designed solutions to meet the business requirements.
• Created Custom objects and Custom Fields, Dependent Picklists and Fields.
• Designed and deployed Custom tabs, Validation rules, Approval processes and Workflow rules.
• Implemented the requirements on Force.com platform and Force.com IDE plugin using Eclipse.
• Created Workflow rules to automate tasks, Email alerts, Field Updates, Time-dependent actions and Outbound API messages and workflow approvals.
• Data migration from existing databases to SFDC using Data loader.
• Creating Formulae and Validation Rules, Page layouts and Custom Field Relationships.
• Used SOQL and SOSL queries within custom controllers, extensions and triggers.
• Responsible for creation of role hierarchies and sharing models, and managing users in the org.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created and used Email templates in HTML and Visualforce.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.

Environment: Salesforce CRM (Sales and Service Cloud), VisualForce Pages, Apex Classes, Apex Triggers, Workflow rules, Approval Processes, SOSL, SOQL, Validation Rules, Reports, Dashboards, HTML and CSS, JavaScript, Data Loader, Import Wizard, Sharing rules and Rollup Summary Fields.

Confidential

Salesforce Administrator

Responsibilities:

• Consult with business users to identify current operating procedures and deliver against business and system objectives.
• Provided support to 150 Salesforce users worldwide and acted as the primary point of contact for end-user support.
• Managed multiple sandbox environments.
• Responsible for supporting the maintenance of the functional areas of data management, dashboards, reports, etc. as well as maintaining and troubleshooting existing configurations and development.
• Onsite point of contact for salesforce for the inside sales team
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Customized and created standard and custom objects, custom fields, page layouts, record types, reports, dashboards, list views, profiles, roles, permission sets, sharing rules, assignment rules, workflow rules with components, email templates, process builders, and picklist values.
• Use SQL queries and Data loader to view and process data files weekly for various business teams to access leads and update users in Salesforce. Reduced monthly reporting time for internal sales team by utilizing automated real-time reports.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Design automated processes to improve efficiency in business operations.

Environment: Salesforce CRM (Sales and Service Cloud, Workflow rules, Approval Processes, Validation Rules, Reports, Dashboards, HTML and CSS, JavaScript, SQL,Data Loader, Import Wizard, Sharing rules and Rollup Summary Fields.

Confidential

Programmer Analyst

Responsibilities:

• Designed and build the database for accounting system.
• Fine Tuned the application queries.
• Created stored procedures and packages.
• Responsible for user management and object security maintenance.
• Database backup and recovery.
• Designed and automated a process for MOQ, ABC analysis and forecasting.
• Created Database triggers and packages.
• Developed flash screen reports, daily dispatch, stock position reports, weekly/quarterly/monthly MIS reports and dead stock report.
• Developed interface forms for recording inventory.

Environment: Oracle 9i, Developer 2000, SQL, PL/SQLs