EXECUTIVE SUMMARY:

• Over 8 Years of IT experience that includes over 5 years of experience in Salesforce.com CRM Platform and Apex technologies and around 2 years of experience with Java/J2EE.
• Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, functional design, implementation and enhancement of projects in SalesForce.com
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, developing/designing UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document (BRD).
• Worked on customization of various salesforce.com standard objects that are a part of Sales cloud, Service cloud like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads and Campaigns.
• Extensive experience in writing Apex classes and Triggers and creating Visual force pages and in writing SOQL and SOSL queries.
• Extensive hands - on experience in creating and managing Apps, Page Layouts, Search layouts.
• Proficient in performing large and small-scale data migration from legacy system to Salesforce using Migration Tool, Apex Data Loader and Salesforce Import and Export Wizard.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation rules.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Extensive experience in Salesforce.com setup, configuration, and customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.
• Extensive experience of working on web service call outs using the SOAP & REST API .
• Expertise in Apttus - CPQ and CLM Managed Packages. Deep knowledge on Functional and Technical concepts of the packages.
• Enabled Aura Framework , by adding Aura Attributes and Aura Handlers for Events to focus on logic and interactions in Lightning Applications.
• Good understanding of Sales cloud, Service cloud, Partner portal and Customer portal.
• Experience in project management tools like JIRA, Bitbucket and GIT.
• Experienced using Tableau tool for Analysis and generating reports.
• Expertise in working with Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language .
• Have excellent knowledge in implementing Batch Apex, Schedule Jobs and Scheduling Reports and Dashboards.
• Experience with Lightning UI development and working on Lightning Process Builder.
• Have extensive experience in deploying code from Sandbox to Production using change sets and using eclipse and ANT tools.
• Have a good experience in working with Java , Servlets , JSP, scripting languages XML, CSS, HTML, Oracle, web service, JavaScript, SOAP, WSDL, My Eclipse, AJAX, SQL and Microsoft SQL Server.
• Experience in building Data Integration, Data migration, Workflow Solutions and Extract, Transform, and Load (ETL) solutions for data warehousing using Informatica.
• Ability to adapt to new technical and professional research skills and a quick learner.

TECHNICAL SKILLS:

Salesforce Technologies: Veeva/Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Force.com Eclipse IDE Plug: in, Force.com Explorer, Workbench, Apex Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Informatica.

Programming Languages: Java, C, Apex, Java Script, SQL

Web Technologies: XML, HTML, JavaScript, AJAX, CSS, HTTP, WSDL

Web Services: SOAP, REST, WSDL, XML

Databases: SQL server, Oracle, MySQL

Software Tools: MATLAB(R2013a), Sublime Text, Mavens Mate

EXPERIENCE:

Confidential, MO

Salesforce Developer/Administrator

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on Agile and Scrum methodology for salesforce custom app implementation.
• Created Custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Community, Chatter & App-exchange applications.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Responsible for APTTUS CLM configuration and Customization.
• Working on APTTUS new product X-author for excel, Product builds its app in excel and replicates same into salesforce, by this we can work on sales force object directly from EXCEL.
• Developed several Lightning components, Global actions, Process Builders and object specific actions.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Experience on ETL tools like Informatica in executing task flows and mapping configurations.
• Worked on Lightning Process Builder to consolidate existing workflow rules.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Generated various reports and dashboards in lightning for Sales performance tracking.
• Worked in roll-out of Salesforce1 mobile and developed Lightning Components - Controllers, Helpers and Styles.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in Unit Testing, for the customizations and developments done during the project.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Developed Lightning app for agent with enhanced Lightning templates.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript, AJAX and JSON and Angular Js.
• Built front-end UI of CRM application on Salesforce by utilizing Page Layouts, Tabs, Custom fields, Custom objects, Marketing, Sales, and Service functional domain experience using Salesforce and other CRM Applications
• Defining/designing SOAP web services to interact with CSP, CTP and Work Bench.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Worked in Agile environment and provided status updates in daily stand up calls.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, Angular JS, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Windows.

Confidential, San Diego, CA

Salesforce.com Developer /Administrator

Responsibilities:

• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Experience in Agile Scrum development methodology.
• Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Used Data Loader for Insert, Update, and Bulk Import or Export of Data from Salesforce.com.
• Developed Visualforce pages to meet the organization requirement for the new look and feel.
• Developed Custom Controllers and used controller extensions to show data in the visual force pages.
• Knowledge of Data loader jobs and Informatica jobs.
• Performed administrative functions in the including activities such as maintaining user accounts, loading data, reports, resolving end-user technical issues, monitoring system performance and utilization.
• Implemented business requirements in the utilizing configuration and coding.
• Exposed to UI lightning design along with visual force pages for latest custom page design.
• Developed Lightning pages for Salesforce1 mobile app.
• Componentizing the application flow and created lightning templates which are reusable.
• Developed pilot functionalities of related lists into lightning components for classic salesforce.
• Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Worked on integration of two instances using APEX REST API callouts. Configured Connected App to integrate Salesforce.com with two external JAVA applications to capture Accounts, Contacts, and Leads (Web-to-Lead implementation) using REST API.

Environment: Salesforce CRM, Force.com, Custom Objects, Informatica, Custom Tabs, Validation Rules, Sharing Rules, Web Services, REST API, Triggers, Controllers, Workflows.

Confidential, Atlanta, GA

Salesforce Administrator

Responsibilities:

• Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• The project involved reshaping the company's existing Salesforce/Veeva CRM application.
• Designed and implemented Accounts, Contacts, Leads, Campaigns and Cases.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Experience in creating page layouts, search layouts to organize fields, custom links and related lists.
• Responsible for performing administrative functions in Salesforce like creation and modification of picklists and lookup fields.
• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual Force Custom Controllers Components, Custom Objects, Tabs and Components.
• Created Summary reports, Matrix reports, Charts and Dashboards to assist the business team.
• Created Queues, Public Groups and Email Templates.
• Worked on support tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data.

Environment: Veeva/SalesForce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse.

Confidentia, Rahway, NJ

Salesforce Developer

Responsibilities:

• Gathered requirements for the salesforce.com as per project requirement using different methodologies and tools.
• Responsible for the Veeva/Salesforce CRM integration project.
• Collaborated with a team of employees from various departments to outline the business processes for effective CRM integration.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experience in web technologies like jQuery, HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API.
• Good experience in using Oracle, MS Access, MS Excel, SharePoint, SQL Server and SQL databases and Familiar with Stored procedures triggers and Functions using PL/SQL, JSON and AJAX.
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications.
• Designed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Worked with App exchange application Informatica for data migration.
• Using the web service API to retrieve, deploy, create, update and delete customization information such as custom object definitions and page layouts, for your organization.

Environment: Salesforce.com, Data Loader, Eclipse, Sales Cloud, Workflows, Approvals, Apex triggers, Visual force, Web Services.

Confidential, South Plain Field, NJ

Salesforce Administrator

Responsibilities:

• Worked in a team as administrator to perform detailed analysis of business and technical requirements and designed robust, secure and scalable the solution.
• Analyzed the business requirements and mapped to Salesforce.
• Performed data migration from MS Outlook, Excel to Salesforce using Data Loader.
• Developed a process to manage request and approvals for leads and opportunities.
• Implemented a specialized management process with version capabilities to keep track of updates and milestones in project.
• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Customized page layouts for Campaigns, Leads, Opportunity, Contacts and Accounts depending upon user roles, and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Developed Web-to- Lead functionality for customers directly to Salesforce CRM.
• Used sandbox mode for testing and migrated the code to the production instance in installments.
• Created custom report types like summary and matrix reports to track pipeline insight, program opportunities.
• Provided analytical support for multiple, complex projects simultaneously while meeting the deadline established timelines, work plans.

Environment: Salesforce.com, Data Loader, Workflows, Approvals, Validation Rules, Reports and Dashboards.

Confidential

Java Developer

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application.
• Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
• Responsible for Coding using JSP, Java Servers, Struts and XML.
• Implemented Model View Control (MVC) architecture using Struts Framework.
• Integrated the frontend jQuery UI with backend REST API using Angular JS.
• Involved in writing procedures and Packages for Report Generation using Oracle as Database.
• Extensively involved in developing Web interface using Angular JS, JQuery & JavaScript.
• The Angular JavaScript (Angular JS) framework for building web applications is highly efficient to using Restful services.
• Developed the interactive web pages using Angular JS 1.5 framework
• Developed the front-end using JavaScript framework like Angular.JS , HTML and CSS .
• Used Ant tool to build and deploy application on Tomcat Server.

Environment: Java/J2EE, Java Script, JDBC, PL/SQL, JUNIT, MS Excel.