SUMMARY:

• 7+ years of professional IT experience and over 5+ years of strong experience in Salesforce.com (SFDC) as Developer/Administrator.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and involved in various phases of entire project from requirement gathering.
• Custom Code development using Apex Coding, Triggers, Salesforce Objects
• Strong knowledge of Salesforce configuration, data migration, system integration and familiarity with Visualforce (Pages, Components, Controllers) MVC architecture and Apex (Classes, Controllers & Triggers).
• Experienced in the Implementation of custom objects, components, custom controllers and the actions using triggers, visual force pages, apex classes, SOQL, SOSL, REST API, SOAP API, Eclipse IDE, Reports, Dashboards, Tabs, Tags.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes and Web Services to achieve complex business functionalities.
• Experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles & resource monitoring at different hierarchical level of Organization
• Deep expertise in Salesforce Release management and Change Migration using SVN, Eclipse, Force.com Migration Tool, ANT, Change Set etc. Worked in Continuous Integration and Delivery using Jenkins, Force.com ANT Migration Tool and Subversion.
• Providing the design and the solutions related to Business to Business (B2B) & Business to Customers (B2C) SFDC patterns involved interaction with all the various parties are involved
• Experience in developing web interfaces for clients both through Force.com Sites and standard web technologies but not limited to HTML, CSS, XML, AJAX, jQuery, JSON and Java Script.
• Strong knowledge database and data manipulation skills using SQL. Worked in DBMS, SQL Server and Salesforce database structure.
• Experience in service cloud case management using assignment rules, auto response rules, email to case and web to case functionality.
• Experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Work flows approvals and Validation Rules.
• Experience in Database Development & management (RDBMS technologies) & SOA design principles using SQL, PL/SQL in MYSQL, Oracle & SQL Server to create Database Tables, Constraints & Stored Procedures.
• Experience in Lightening process builder to automate the business processes, Lightning components using Aura framework, client - side controller, CSS, Lightning pages with Lightning components, Lightning apps using lightning components and Lightning design system, lightning components for quick actions or better visualization.
• Formatted and migrated the user data into Lightning Experience. Tested the Lightning components for small set of test users.
• Customized Lightning components were built using Java script on client side and Apex on server side.
• Experience with migration to Salesforce lightning process included Lite Application customization, Lightning App Builder and Lightning rollout.
• Retrieved customer data from third party APIs and migrated the data to be displayed on Salesforce Lightning Components.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena. Experience with Agile development and Scrum.

TECHNICAL SKILLS:

Salesforce.com: Force.com Web Services API, Salesforce Lightning, Apex Classes, Apex Trigger, Visual Force, Force.com API, Data Loader, Workflow Rules, Validation, Record Type, Role Hierarchy, Custom objects, Page Layouts, SFDC, Eclipse 3.2, Force.com Explorer, SOQL, SOSL, Reports, Dashboards, Custom Objects, Custom Tabs, Custom Fields, Profiles, Page Layouts, Record types, Validation Rules, Chatter.

Languages: VB, ASP.NET, Java 6.0, JavaScript, SQL, PL/SQL, T-SQL, ARS Perl API, ASP, ASP.NET, VB, VBScript, JSP, UNIX Shell Scripting.

Web Technologies: HTML, DHTML, XML

Software Tools: MS Word, MS Excel, MS Access, MS PowerPoint

Operating Systems: MS DOS, Windows 98/XP/2000, UNIX, Windows 9x/2000, Sun Solaris.

Tools: Eclipse IDE, Cast Iron, Quest, TOAD, SQL Enterprise Manager, SQL Query Analyzer, MS Visio, Remedy Migrator 7.x / 5.x, Remedy Developer Plus, BMC Remedy Developer Studio.

Databases: SQL Server 2005 / Oracle 8i / Oracle 10g / MySQL, MS Access

ETL: Informatic Cloud with Salesforce, IBM Cast Iron

PROFESSIONAL EXPERIENCE:

Confidential, WI

Senior Salesforce Developer / Admin

Responsibilities:

• Involved in the requirement gathering and implementing the new case process redesign and enforcing best practices like refactoring the existing code base and providing inputs.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads and Campaigns.
• Worked in a collaborative team environment, designing, develop and unit testing of the application developed for stakeholders.
• Organized meetings with stakeholders to provide information on progress and critical milestones of the delivery and project progress.
• Experience in using Exact Target API by using Service cloud connector
• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in Sales Cloud.
• Accounts Management - Account Creation process, Account Update process, Account Delete process.
• Worked on Sales force CRM Content Libraries.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Service Cloud.
• Contact Management - Contact Creation process, Contact Update process, Contact Delete process.
• Configure salesforce and Service cloud integration user along with configuration in salesforce.
• Worked on Exact target/Service Cloud.
• Opportunity Management - Opportunity Creation through Internal Sales Involvement, Opportunity Creation through Accounts, Opportunity creation through Lead Conversion, Auto Renewal Opportunity.
• Analyzing the requirements & preparing test documentation for the same.
• Involved in preparing and execution of Functional/Regression Test cases based on SRS/FS (Functional Specification about particular feature)/Change request Specification
• Developed Apex Classes and added required functionality to Visual Force Pages
• Wrote Apex Triggers to implement business logic on the case object.
• Created several Lightning Components, added SLDS that makes visualization of Lightning component to look better.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Created permission sets for the new set of users.
• Created the Lead Assignment rules for the leads that were created as a part of Campaign.
• Actively involved in testing the access to various Standard Salesforce pages and visualforce pages.
• Preparation of Outbound Change set for the Deployment and ensuring all the pre-deployment and post-Deployment tasks are documented.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language.
• Validating the Inbound change sets and deploying to PROD environment.
• Implemented Apex Triggers with SOQL queries, Test Classes and Code Coverage.
• Implemented field level security, profiles and system audit trail setup.
• Worked with Integration and web services. Integrated Salesforce with legacy systems using Apex Web services and outbound messaging.
• Used Salesforce.com, Java, JQuery, HTML, and JavaScript to deliver well designed functionality to our product teams.
• Implemented complex visual force pages involving several static resources, CSS files, JavaScript and JQuery.
• Creating Test Cases based on the Business requirement and executing the test cases.
• Identifying defects related to project in Salesforce sandbox and working with Developers to fix them.
• Verifying the workflows and field updates created in the Salesforce.
• Implemented integration between Java/Dot net apps with salesforce for printing invoice records to get the hard copies from any salesforce environment and for other needs.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force, Salesforce.com Data Loader, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in, Perforce for force.com.

Confidential, CA

Salesforce Developer / Admin

Responsibilities:

• Led Requirements Gathering Process, prepared Business Requirements Documents (BRD), converted business requirements into functional specifications, wrote Apex Triggers & Test Classes for the post Pilot Release & supported offshore team.
• Developed custom components such as Parent Company that made a Realtime call to the Prospect Management Coverage Central (PMCC) portal to retrieve name of company with less than two second latency. Developed custom pages based on separate Institutional Record Types & embedded Visualforce components.
• Created before & after Triggers that were at the rear end of time-dependent Workflows meant to update the Chevron of the Sales Process on Opportunities.
• Configured Single Sign On (SSO) individually in the Dev & QA Sandbox environments for 1700 users based on Active Directory authentication with the Directory workgroup server residing on the host machine.
• Configured Security Certificates Single Sign On (SSO) as well Realtime & Batch Integration that sent Account, Opportunity, Team & Activity data from Management Coverage Central (PMCC) & Institutional Wealth Services (IWS) Portal.
• Scripted custom WSDL files (XML) to facilitate Realtime integration & configured the Enterprise. wsdl files for Batch integration using SOAP, in accordance with the Custom Settings created for different financial products (product type).
• Migrated code from the development environment into an integrated sandbox using Eclipse & pushed to a cloud based repository. Also performed a one-time Data Migration from their PMCC portal into Salesforce existing in the pre-pilot release for 3500 end users.
• Created Apex Class to perform auto upload of Lead/Prospects into Salesforce by validating requiring fields & auto filling default string for null values. The Apex Class would further account for the optional Parent company field associated to them which would then be associated to them after Lead conversion into an Opportunity.
• Performed data mapping of Objects for the purpose of integrating Salesforce to Prospect Management Coverage Central (PMCC), user access & team approval database (EPR).

Environment: Apex Classes, Controllers, Triggers, Visualforce, Connect, Custom Components & Page Layouts, Aura Framework, Sales Cloud Service Cloud, Test Classes, Testing (Regression, Quality, Smoke, Sanity), JavaScript, SOAP, REST, WSDL, XML, HTML, Single Sign On, Permission Sets. HP ALM, Force.com IDE, Eclipse, Software Development Life Cycle (SDLC), Agile Methodology, Requirement Gathering (BRD), Case & Portal Management.

Confidential, Boston, MA

Sales force Admin/ Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Configured security and organizational hierarchy for Salesforce implementation.
• Supported system functionality using apex triggers, classes and VF pages.
• Supported Data migration activities from various business sources with the support of salesforce CRM.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom Objects, workflows.
• Developed Custom Validations to override the Salesforce default validation rules.
• Developed complex workflows and approval processes for automating business logic.
• Created search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Complete bulk imports of data using Apex Data Loader.
• Experience in Aura framework, Components and Salesforce Design System.
• Created Processes to automate different tasks using Salesforce process builder.
• Developed experience using custom and standard components, Styling using CSS.
• Experience migration included Building and customization of lite App and rollout.
• Migration to hence increased productivity of the sales team.
• Managed various release deployments using Force.com Migration ANT tool and Change Sets for components migration across various sandbox and production environments.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Validation Rules, Reports, Custom Objects, Email Services, Escalation rules, Auto-response rules

Confidential

Sales force Admin/ Developer

Responsibilities:

• Gathered requirement for the salesforce.com as per project requirement using different Methodologies and Tools.
• Analyzed functional problems and determined techniques and requirements most feasible for processing the data.
• Developed the business and functional requirement specification describing and prioritizing of the requirements
• Performed the GAP analysis. In-depth knowledge of RUP's iterative Software development life Cycle.
• Created workflow approval, validation rules and formulas with salesforce administrative tasks and creating reports, modifying data etc.
• Professional experience in business analysis, operations management and development, design documentation and testing.
• Validating the data that arrives from different data sources and generating the reports in the Salesforce.com for the next day portfolio.
• Excellent experiences in developing test case scenarios. Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects.
• Involved in Setting up standard object-Accounts, Contacts, Opportunity, Report & Dashboard, Lead and Campaign.
• Enabled Lotus Notes to send email messages from Lotus Notes and quickly log them as tasks in Salesforce.com, synchronize contacts, tasks, and calendar events between Salesforce.com and Lotus Notes.
• Used the Web service API to retrieve, deploy, create, update and delete customization information, such as custom object definitions and page layouts, for your organization
• Customize Salesforce.com with custom fields, links, objects, page layouts, buttons, record types, s-controls, to meet specific business requirements.
• Integrate Salesforce.com with the organization's ERP and finance systems, deliver real-time sales and support information to company portals, and populate critical business systems with customer information.
• Generated Queries using Apex Explorer and WSDL application to connect with different servers.
• Designed dynamic Custom and Visual Force pages, Developed APEX triggers, Classes, Test methods & to implement the custom functionality.
• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Evaluated Salesforce.com support module for call-center and help desk application.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Worked on integrating SFDC with ETL tools like Informatic and Data Loader.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Validation Rules, Reports, Custom Objects, Email Services, Escalation rules, Auto-response rules

Confidential

Internship as a programmer

Responsibilities:

• Responsible in analyzing complex system issues and providing solution.
• Coordinating with clients while resolving production issues and providing break fixes.
• Responsible to Increase operation efficiency by using automate batch jobs and process.
• Integrating .com with various Third-party application/Services and coordinating with the vendors.
• Application knowledge transition and team mentoring.
• Responsible for critical root cause analysis and providing feasible permanent solution as part of Incident management.
• Preparing Standard Operating Procedure document for various batch jobs and backend alerts as part of continuous process improvement.
• Coordinating the production changes by Planning, creating deployment documents and attending review meeting as part of Change management.

Environment: Java, JSP, JUnit, Eclipse IDE, Servlets, JDBC, JavaScript, MySQL.